CandleScience Reviews 33

TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

This company charges ridiculously high shipping fees. I represent a veteran owned and operated small candle company, and I was trying place a $300.00 + order. They had advertised free shipping on orde... See more

Rated 3 out of 5 stars

Candle Science has some great fragrances and products but their prices are over the top and then there is their astronomically ridiculous shipping and handling prices. Currently the S & H is about ha... See more

Rated 1 out of 5 stars

Unsatisfied customer / bad batch of wax I recently ordered a #45 lb box of 464 wax. It arrived with so much moisture in the box. Upon calling, learning they will not reimburse shipping cost on ret... See more

Rated 5 out of 5 stars

I have been purchasing from CandleScience for about 2 years now. They not only have great products and competitive prices, but their customer service puts them head and shoulders above anyone else! We... See more

Company details

  1. Candle Store

Information provided by various external sources

We support candle making hobbyists and candle businesses with thoroughly tested, reasonably priced candle making supplies that work well together. We minimize our environmental footprint and maximize our benefit to society. We educate and empower pe...


Contact info

2.1

Poor

TrustScore 2 out of 5

33 reviews

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Rated 2 out of 5 stars

They are shorting you on oil!!

I have been using candle science for a couple years now, and most of the time I just purchase their 16oz bottles, so I've never dumped the whole bottle out and weight the oil.
Just recently started buying their 1oz and 4oz bottles of scent. I have been doing so, to make small batches of my candles, to see what my customers opinions are, how quickly they sell or do not sell, ECT.

In doing so, I have come to the realization that their 1oz and 4oz bottles of oil... actually include the weight of the bottle that they come in, and I'm sure the larger bottles are the same.

Which means that you are NOT actually getting 1oz, 4oz, or 16oz of oil, ECT. You are paying for the weight of the oil...AND THE WEIGHT OF THE BOTTLE THAT IT COMES IN!! Which is total BS!!

The 4oz bottles of oil, only have around 3.80 FL oz in them!! I have weighed 4 different 4oz bottles of oil, and they are all weighing in between 3.80 oz and 3.85 oz.

When I sell my candles, I don't include the weight of the jar that they come in, the wick, the label, or the dust cover... The weight on my label...IS THE WEIGHT OF THE WAX AND OIL!! Not the weight of the packaging and everything else!!

This is completely unacceptable!!!

June 16, 2022
Unprompted review
Rated 5 out of 5 stars

CandleScience is First Class!

I have been purchasing from CandleScience for about 2 years now. They not only have great products and competitive prices, but their customer service puts them head and shoulders above anyone else! We all know stuff happens and sometimes orders have problems, but you can rest assured if you do business with CandleScience, you will be taken care of quickly and professionally! Never hesitate to place an order large or small with this company...they are outstanding!

February 4, 2022
Unprompted review
Rated 5 out of 5 stars

Fast shipping.

It’s my first time to order from this company and everything are great, affordable fragrance oils and fast shipping. Thank you.

January 29, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing company and service

Ive been ordering from here for almost 2 years now. Great company for scents, jars, wicks and more. They have a great clearance section as well. Great customer service and shipping times. Only had 1 issue in almost 2 yrs and they fixed it right away.
Try their egyptian amber! It's the most amazing thing I've ever smelled

February 20, 2021
Unprompted review
Rated 5 out of 5 stars

CandleScience is a top-notch company

CandleScience is a top-notch company! I have a small, natural candle company and have been using CandleScienxe for most of my candle-making supplies. Not only are their fragrance oils healthier to inhale than other companies, but they also smell amazing! Whether its oils, wax, wicks, or jars, this company has it all and their customer service is outstanding. Any issues I have encountered were immediately resolved. I highly recommend CandleScience! Feel free to check out Ambrosia Flame Candles for examples of candles made using their supplies. Happy candle making!

February 19, 2021
Unprompted review
Rated 5 out of 5 stars

Great FO for soap making!

I’ve just started making soap a month ago and so far I am absolutely loving every single fragrance oil I’ve purchased from Candle Science! I do have others from craft stores and they don’t compare, I can smell the quality difference. I love their description page about each item too! I’ve spent so much time reading through them and they are always done so nicely. Also, fast shipping which is another plus point. Very happy to have found this supplier through my soap group on FB and will definitely continue purchasing from them.

February 12, 2021
Unprompted review
Rated 5 out of 5 stars

I order from CandleScience frequently

I order from CandleScience frequently, and they are fantastic--very quick shipping, excellent response to email (my preferred way of contacting people), and competitive pricing. I'm not sure why some have left 3 or 4 star reviews based on issues that cannot be controlled by the company (like when fragrance oil will be available--we are in a PANDEMIC, and the entire supply chain is messed up). I can't rave about CandleScience enough--they are just a great company to work with.

February 9, 2021
Unprompted review
Rated 3 out of 5 stars

Fast shipping and phthalate free…

Fast shipping and phthalate free fragrances, just wish there were more selections of jars and tops, very great first time experience and awesome wax!!!

December 21, 2020
Unprompted review
Rated 5 out of 5 stars

My #1 choice for candle making supplies!

I had a really bad experience purchasing candle making supplies from another company so I didn’t want to make that mistake again! I belong to a candle making Facebook group so I asked the group who they recommended. This company was highly recommended over & over. They were right!! Awesome customer service, fragrance oils that are top quality. In fact everything I’ve received so far has been awesome. Thank you for all the training videos & advise!

December 2, 2020
Unprompted review
Rated 4 out of 5 stars

CandleScience is an awesome company

CandleScience is an awesome company! They have amazing products, a fast turn around when ordering and great customer service.
My only problem right now is that a lot of the fragrance oils I want, are out of stock on the West Coast. I know it's the times we are in right now, but am hoping this can get corrected sooner rather than later. It's still my go to company for candle supplies.

October 9, 2020
Unprompted review
Rated 5 out of 5 stars

I cannot say enough good things about…

I cannot say enough good things about Candle Science. The scents have great heat and cold throw. A large selection of everything you need to begin. They keep in contact with changes in product. They ship fast and easy. Shipping is a bit pricey but I am not certain that is in their control. Whether you are a beginner, or a seasoned maker you cannot go wrong using Candle Science. I Highly recommend this company.

May 5, 2020
Unprompted review

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