Candor Reviews 223

Absolutely avoid at all costs - they take weeks and weeks to conduct consultations with so called “nurses”. They are giving the industry a bad name. After what seemed like a lifetime they then asked to get a letter from my doctor anyway. They made me pay upfront also and intend to keep the fee. Complete scam. Avoid avoid avoid.

Had th most stressful time with candor, i paid $60 to get a consult & they ended up lying to me, giving me a product list, i paid for it & then after waiting a week to get th product i had to call around to see why i hadnt recieved it & then they tell me i cant get it after spending $320 , dont use these guys. They dont tell u the truth. Nurses are great, i feel sorry for them copping all th slack. Any doctor can dispense this, they just dont know how. So make them learn! Dont waste ur time with candor.

I've waited 8 days for a consultation. It's beyond a joke. I do not recommend using Candor. Late replies and no care to expedite anything. Trash company

You can get your scripts at pretty much any chemist. Do not pay the $30 fee

I switched to Candor after reading some good reviews on reddit but it has been such a terrible experience.

I've placed a few orders with them and there were many issues. Once I placed an order, I heard nothing until I followed up on the 4th day, and when I followed up they said the product was out of stock, these are medications that a lot of people rely on and they're not managing their orders timely.

On another instance, I placed an order, waited for 3 days, again the same thing, heard nothing at all, the status on the system is still not shipped, again i had to follow up, and they told me i have no script left so they cant ship it.

Actually I had 1 script left for it, in my previous order it got cancelled so I still had 1 left, even the system stated I have 1 script left, and when i followed up, they said no more scripts the system was wrong. Clearly they're not even aware my last order was cancelled, the system was actually right, but they are not tracking it properly.

On both occasions, I had to follow up to get updates, if I never followed up I dont know how long it wouldve taken them to actually fulfill customer orders.

Wouldn't recommend at all, I wish I hadn't switched, will probably change again, this is just such a frustrating experience.

HORRIBLE, i have reported them. It seems like no body actually works for this company. I have paid them and still 5 days later havent heard a thing. No confirmation email, nothing. And no way to talk to someone. Dont use this clinic

When I started using Candor, I wouldn't have thought twice to give them 5 stars. However, in the past 12 months or so, it keeps taking longer and longer for them to sort things out when you apply for a script.

Once upon a time it used to take Candor a matter of days, less than a week, to get your script sorted. Now they expect you to wait for weeks.

On Friday, I had a phone interview. I applied for the script 1 week before the phone interview. Now it's Monday and they still haven't changed my new script with the new products.

Before, once the phone interview was done, they used to make the new products available to you nearly straight away. Now after the phone call, they won't bother changing it for you until a week or so later.

This is really poor service. I am going to change provider once I find out the facts of a better place to go. I am sick and tired of having to wait weeks on end just to get my medicine.

Shame

My experience has previously been very positive, however, apparently they are experiencing staffing issues, which would not be a problem if it were communicated to their patients before making a payment.

I paid for a "check up" on Thursday afternoon, and just received a message today (sunday) saying the doctors have all been on holiday, and it'll probably be at least another week before an appointment can even be scheduled.

Then why accept payment for an appointment that you are unable to provide?

At least have the courtesy to keep patients in the loop, so other arrangements can be made.

Very very disappointing for a company that I have previously had a wonderful experience with. Very concerning.

My scripts got discontinued with several repeats left for each and they asked me to pay 60 dollars to change them to new ones. Screw candor

If you are like me and already use cannabis to treat your conditions, You've found this works for you and would like to do it legally but aren't actively going to see a doctor or psychologist I'm writing this for you, do not bother with medical cannabis..
you will be charged with an initial fee just to get rejected after giving over a lot of very personal information.

I've been using cannabis in moderation for the past 8 years and its given my life back, I've since personally seen this medicine treat skin cancers effectively without side effects.

Initially when I started using cannabis and removed my stigma around it I was gob smacked that it was so heavily regulated and demonized by the mainstream. but you know.. money and all that..

My experience left a bad taste in my mouth.

If you have been through the system and are looking for an alternative then by all means go for it,
Id love the be able to obtain this medicine legally but I guess ill just keep on breaking the law

note: Its probably not so much candors fault but more so the TGA regulations around this plant but I needed to vent my frustration.. I found the experience to be a bit too personal for a disappointing outcome.

I could've spent that money on weed, support your local cannabis dealer

Online is much easier and more effective! I've had small issues arise accessing scripts, but Sarah and the nursing team are lightning quick to respond and even quicker to fix the issue at hand with real authenticity!!

Frankly, if it wasn't for the help of the Sarah, I'd probably have gone back to F2F appointments and e-scripts

Brilliant service for an outrageous proxies !
I've been through many companies. It was easy and seamless. Got a call within 4 days of paying and submitting patient form. Dr Bhangoo was the kindest doctor I've had the pleasure of dealing with.
If you don't want to deal with delivery and go through another pharmacy, give your chosen pharmacy access of your prescriptions and they can pull up and script any doctor has prescribed. Saves asking for transfers etc. Had my scripts 30 mins after call ready for pick up.

I didn’t know how to write a review but I just wanted to say when I started Candor my first doctor through me off originally he spoke to me for less than a minute it was like he didn’t care, so I believe it because a money hungry company. Since then I have had lovely ladies looking after me all the nurses are lovely but the manage Leigh went out of her way to make sure I was looked after and getting what I needed. Love their work

The worst service in the market . Takes 5 days to reply. I have been waiting 17 day just to get to a doctor and I am still stuck with a nurse ( and they take over 5 days to reply )
Please do not use this service , is literally the worst service available . No phone number , super hard to even contact a human.

As a long term patient of candor, the experience was initially faultless. Over the last 6-12ish months they’ve really dropped the ball. Communication and customer service is non existent, for example I had a simple request to amend my script, and a week later I haven’t gotten anywhere because they’ll reply once a day if you’re lucky. Basically they will do everything on their own time, taking ridiculously long for literally anything. No phone number, chat bot is useless and when I asked to speak to a human I heard nothing back. Candor does not care about their patients, save yourself the headache and go elsewhere like I’m about to.

Ok terrible experience so far its been 3 weeks had two messages from nurse thats all 1 corrospondence 2 weeks havnt had a consultation or phone call from Dr already paid $80 for what i just dont know tomorrow will be 4weeks still nothing. LOOK ELSEWHERE

Wonderful support, usually fast responses by the nurses and pharmacists, the doctors are wonderful especially Dr. Turner, wide range of products and just overall a good experience

Charges for a consult and then I was told
Today a doctor would call and nothing

Terrible service , money hungry practises.

Not even a phone number listed and when you’re dealing with schedule 8 drugs and suffering human beings this is pretty disgusting

started promisingly then went completely downhill with poor communication, long waiting times even when it's just a simple refill. used to be fairly good but now it's not worth the hassle but they like you to pay up front without much communication after a week! too much competition to not go elsewhere.

Extremely long wait times for both communication and order fulfillment. I have been trying to get a discharge letter from Candor for a week and have still not received it. This is preventing me from moving to an alternative provider. The poor communication is unacceptable, there is no accountability and no way to submit complaints or get in touch with management.

Avoid this company.