doctors are great communication is great scripts arrive at chemist within 30 mins of consult = great ive had 1 issue in 3 years with a doctor failing to send a script thru to chemist, it was par... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Been with Canwell for over 3 years now I've had no issues. Meng is amazing always a pleasure dealing with her (: going over and beyond to help and always responds quickly via email, when products are... See more
Scripts disappear with no warning. Only had an appointment in august and come October my scripts are gone from their website. Happy to keep taking appointment money but not to provide service. Give t... See more
Terrible customer support. Dr told me they were writing a script but it never arrived, website chat support seems to be unmanned, I called and was wating for 20+ minutes and eventually hung up. Waste... See more
Company details
Written by the company
Canwell is Australia’s trusted destination for holistic health and natural medicine, offering fast, affordable, and patient‑centred care. With AHPRA‑registered doctors and nurses, we provide accessible consultations without referrals or lock‑in contracts. From women’s and men’s health to weight management, smoking cessation, terpene therapy, and general wellness, our practitioners take a holistic approach tailored to each individual. Canwell has become the first choice for Australians seeking alternative therapies backed by expertise and compassion. We combine modern conveniences such as private blood tests, direct ordering, and flexible appointments, with a commitment to natural, evidence‑based solutions.
Contact info
Australia
- www.canwell.com.au
2.9
Average
24 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not Worth The Hassle
I have been a patient/client of Canwell for numerous months now & overall it’s been a terrible experience & wouldn’t recommend dealing with them at all. What their website says contradicts what happens when you deal with Canwell. Their issues include answering their phone (never), returning phone calls in an acceptable timeframe (days if at all), Dr appointment availability, prescriptions being in stock & available when you order & timeframe to dispense medication if it’s actually available at that time. This business actually feels like a mum & dad operating from home, it’s exactly like they have no staff. It also feels like once you order & pay for your prescription they are ordering the product from their supplier at that point while you wait. This business appears to have no idea what they’re doing or just don’t care about their clients.
September 5, 2023
Unprompted review
Excellent service
I've had no problems, mailed to me within 3 working days if product is out of stock,I get another with the same level of THC .. easy to deal with had no issues my partner and I are both with canwell both arr extremely happy
August 1, 2023
Unprompted review
excellent customer service.
Terrible company to deal with.
Book your appointment for 1pm and you might hear something around 6pm.
They write your scripts out then change the product to something unknown and always inferior.
Dodgy and shonky.
February 23, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.