The frame is great, the bike is surprisingly light and the suspension does its job really well. Although most of the parts are great, the chain broke out of nowhere while riding an asphalt road. Th... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Great communication on the delivery and tracking all the way to the door. Building the bike was straightforward and all tool and torque setting easy to find. I had an issue with the rear brake bein... See more
Company replied
I missed the deadline for a sale and when I reached out to Eleni G. from Canyon she managed to offer me the bike at the discounted price. It was within 24 hours of the sale ending (which apparently me... See more
Company replied
I already made 150+km, and this bike feels like "non-electric" enduro... Really easy handling, I was between M and L (185cm), chose M and I do not regret, bike feels great, SLX brakes are godli... See more
Company details
Written by the company
Canyon Bicycles GmbH is a German manufacturer of road, mountain, women's, urban, fitness, triathlon and E-Bikes bikes based in Koblenz.
Contact info
Karl-Tesche-Straße 12 , D-56073, Koblenz, Germany
- +49 (0) 261 94 90 3000
- www.canyon.com
4.5
Excellent
47K reviews
Replied to 84% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Canyon
Hi Mario,
Thank you for the review.
We try to make the assembly as easy as possible so that you can get to the fun part ... Riding!
Cheers,
Your Canyon Crew
Fantastic experience from Moloko & Canyon.
I went to Moloko on recommendation from 2 friends who had been.
Test ride & fitting experience was first class.
Order and delivery of my bike was first class.
I would certainly recommend to others looking for a new bike.
April 2, 2026
Reply from Canyon
Hi Graham,
Thank you for your review.
We are pleased to hear of your experience when purchasing through our Experience Partner. Enjoy the ride!
Cheers, your Canyon Crew
From the purchase to delivery to setup…
From the purchase to delivery to setup it was as advertised.
April 2, 2026
Reply from Canyon
Hi Joe,
Thank you for your review.
We're glad to hear that we met your expectations.
Happy Riding!
Cheers,
Your Canyon Crew
Reply from Canyon
Hi Matt,
Thank you for your review.
We are happy to hear you are enjoy your new Canyon and the service you have received.
Cheers, your Canyon Crew
Quick reliable and excellent product
April 2, 2026
Reply from Canyon
Hi Juan Felipe,
Thanks for your review, enjoy your new bike!
Kind regards,
Canyon Team
Excellent delivery time
Excellent delivery time, bike very well packed and easy to assemble. No scratches or other damage in transit. Have 100 miles already on the bike and has not needed any tuning/adjustment.
Only suggested improvement is the 27.5 tires were fitted with 29” tubes. I converted to tubeless before the first ride, but folding the 29s to fit in smaller tires created a crease that would have likely failed prematurely. Either go tubeless, or fit correctly sized tpm tubes.
April 1, 2026
Reply from Canyon
Hi Darren,
Thank you so much for your review.
We've glad to hear that you are enjoying your new Canyon bike and that the experience went well.
We ship the bikes with tubes so that the customer can test ride the bike right away and get the fit dialed in. I'm sorry that the bike had the wrong size tubes installed. That is a very strange occurrence. If you like, you can reach out to us to document this; https://www.canyon.com/en-us/contact/
Cheers,
Your Canyon Crew
Reply from Canyon
Hi Ligia,
Thank you for your review.
We pride ourselves on both of those things. I hope you are enjoying your new bike.
Cheers,
Your Canyon Crew
Great equipment at a fair price
Great equipment at a fair price. Prompt dispatch and easy to assemble. Great Bike!
April 1, 2026
Reply from Canyon
Hi Mr Wilczek,
Thank you for your review.
We are pleased to hear you are happy with your new Canyon. Enjoy the ride!
Cheers, your Canyon Crew
Easy purchase
Easy purchase, great bike with great components. I've been riding this grizl 7 for weeks and it is definitely right in line with all my other bike brands. Light agile and exciting on downhills.
April 1, 2026
Reply from Canyon
Hi Trampas,
Thank you for your review.
We are pleased to hear you are happy with your new Grizl. We hope you enjoy the ride.
Cheers, your Canyon Crew
The bike is fab
The bike is fab! It’s my new pride and joy
Only critique would be gears needed indexing, is that not possible before the bike arrives?
April 1, 2026
Reply from Canyon
Hi,
Thank you for your review.
We are pleased to hear that you are happy with your new Canyon.
If you require any assistance, please do reach out to the Service-Centre who can happily assist you.
Cheers, your Canyon Crew
Good solid bikes fairly priced
April 1, 2026
Reply from Canyon
Hi Vladyslav,
thank you for your positive review.
Great to hear that you are satisfied with your bike.
Enjoy your rides!
Cheers,
your Canyon Crew
My order was delivered on time,the…
My order was delivered on time,the assembly was made easy with clear instructions
I have had two rides so far with minor tweeks to set up and I am thoroughly enjoying the bike.
I do have a question, can the bike be transported using a tailgate bike pad?
Brian Sellier
31st March 2026
April 1, 2026
Reply from Canyon
Hi Brian,
Thank you for your review.
We're happy to hear that the experience was smooth and you were able to get to riding right away.
As long as everything is installed and secured properly, you can transport an e-bike with a tailgate pad - make sure your tailgate latch is in good working order. I would suggest adding some frame protection on the area that will be in contact with the pad.
Happy Riding!
Cheers,
Your Canyon Crew
It was easy ordering my Canyon Aeroad…
It was easy ordering my Canyon Aeroad bike! It arrived less than a week at REI who assembled it for me and are authorized to service Canyon. And my bike is fast!!
March 31, 2026
Reply from Canyon
Hi Leigh,
Thank you for your review.
We're so glad to hear that the whole experience was nice and easy. We want to get you riding and setting PRs as soon as possible.
Happy Riding!
Cheers,
Your Canyon Crew
Outstanding customer service provided…
Outstanding customer service provided by every single representative at the showroom and I guess I can name a few, Christian, Andy, Gavin, Nick...Thank you guys.
Totally worth the visit in Carlsbad.
March 28, 2026
Reply from Canyon
Hi Alex,
Thank you so much for the review and the kind words. I will be sure to share them with the Demo Center team.
We're so glad to hear that you enjoyed your time with us.
Cheers,
Your Canyon Crew
Fast delivery
Fast delivery, nicely packaged, and easy to assemble. The bike is great and built very well.
March 31, 2026
Reply from Canyon
Hi Jaime,
Thank you for your review.
We take great pride in all of the points that you highlighted. Our goal is to get you on your dream bike as quickly as possible so you can enjoy the ride right away.
Happy Riding!
Cheers,
Your Canyon Crew
The whole purchasing process was made…
The whole purchasing process was made easy including the assemble of the bike
March 31, 2026
Reply from Canyon
Hi Benedict,
Thank you for your review.
We're so glad to hear that the entire process went so smoothly. We hope you are enjoying your new bike.
Happy Riding!
Cheers,
Your Canyon Crew
Happy customer
The web process was easy and friendly, the shipping was fast and the assembly guide was pretty simple and straight through.
Its a pitty that you are only available online and not in stores in Chile
March 31, 2026
Reply from Canyon
Hello James,
thank you for your great feedback and the 5 star rating.
We are happy to hear that the ordering process and the assembly of your new bike were so easy for you. It is exactly this kind of seamless experience we want to provide for our customers worldwide.
We wish you many great rides and a lot of fun with your new Canyon bike.
Cheers,
your Canyon Crew
Great Bike, Poor Quality Control
Bought an Endurace CF SLX 8 in October. The bike itself is lovely and I have a great time riding it. Its comfortable, quick and a feel great on it.
However the experience of buying from Canyon has not been so great. On my second ride, the gears broke, I had to roll 20 km home on Christmas eve when it was 2 degrees outside. Shimano were responsible for dealing with a replacement part, this took 2 months.
Now I have the bike back, the 4iii power meter doesn't work. It worked fine before it went into the bike shop for 2 months. I thought it was maybe the battery that had died, so I recently replaced the battery. But it still doesn't work.
I've effectively paid for a power meter thats a dud, and with bike season upon us, I dont want to put it back into a shop for another 2 months.
Canyon also said they would contact me to offer some sort of compensation for the issue with the gears. Unsurprisingly, I've not heard from them. Their bikes are great, their quality control... not so much.
March 31, 2026
Unprompted review
Reply from Canyon
Hi Niki,
Thank you for your review.
We are sorry to hear of your experience with us. This does not represent the service that we wish to offer. We have requested further information to investigate this with our customer services team.
Cheers, your Canyon Crew
Exceptional experience.
The whole process was made really simple and intuitive. The website gave lots of useful information providing options for any combination of setup. From purchase to delivery the process was painless. I was updated at every stage being informed or where my bike was prior to delivery. Delivery was exceptional, with the driver going above and beyond, demonstrating incredible flexibility in ensuring my new bike was delivered direct to my door. Set up of the bike was relatively simple with plenty of instruction available online. Thanks to all involved.
March 31, 2026
Reply from Canyon
Hi Sheps,
Thank you for your review.
We are pleased to hear of your experience with us. Here is to many rides to come!
Cheers, your Canyon Crew
Reply from Canyon
Hello Mitja,
thank you for your 5 star rating.
We are happy to hear that you are convinced by our bikes and that the delivery reached you so quickly.
We wish you many great rides and lot of fun with your new Canyon Bike.
Cheers,
your Canyon Crew
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