The app is really good and you are able to see well in advance what payments are due, what interest has been charged, and when you payment will be due. Transactions are completed with minimum fuss.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love having a Capital One credit card. It's probably the easiest account to deal with and handle. Their website is simple, clear and easy to navigate. Making a payment is so easy to do and I never... See more
The overall experience of using this card is excellent, from the customer services, the ease at how to use the card , the app is simple and quick to keep up to date with all aspects of making paym... See more
After a slow start in getting pin number, everything now working great. Capitol One keeps you up to date with spending and any changes pending to your account. Have just been advised first statement i... See more
Company details
Written by the company
We believe in helping people succeed with credit. It’s why we give you a guaranteed yes or no before you apply, it’s why we work hard to protect you against fraud, and it’s why we make it easy to manage your account on our award-winning app.
Contact info
United Kingdom
- www.capitalone.co.uk
4.3
Excellent
6K reviews
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No emergency support when needed the most
Extremely disappointed with my Post Office credit card, blocked while I’m abroad in Portugal. This card was chosen specifically for its no foreign transaction fees, worked fine in the UK, but stopped working entirely on arrival. I’ve called your fraud team twice (Sat and Sun) and been told no manager is available all weekend to help. I’m in a foreign country with no access to money. This needs resolving immediately.
August 16, 2026
Unprompted review
Reply from Capital One UK
Dear Clare,
Thank you for taking the time to leave a review, and I'm truly sorry to hear about the significant distress and inconvenience you're experiencing with your credit card while abroad. I understand how frustrating it must be to be in a foreign country without access to your funds, especially when the card was specifically chosen for international use.
I regret that you were unable to reach a manager over the weekend to resolve this urgent matter. We understand the critical nature of your situation and want to assure you that we take such issues very seriously.
We always aim to provide the best services to our customers, but we’re sorry if we didn’t meet your expectations on this occasion. We appreciate any feedback from customers regarding their experiences, as this enables us to improve the quality of our service. We can assure you that customer satisfaction is of paramount importance to us, and we’re constantly striving to improve our services.
Based on everything you’ve said, I would recommend raising a complaint with us if you haven’t received a follow up response on the back of your previous complaint. By doing so, we can investigate everything that’s happened, and ensure we’ve taken the right steps.
You can find information about how to raise a complaint at: www.capitalone.co.uk/support/making-your-complaint. Alternatively, you can raise a complaint over the phone. You can find information on how to contact us at www.capitalone.co.uk/support/contact-us.
Kind regards
Deep
Very happy with this card
I love the app which is easy to use and for me to navigate to the section I want to use. Also I’m kept informed immediately of every transaction and exactly how much I have used/have left.
August 15, 2026
Unprompted review
Great card has helped me tremendously
Great card has helped me tremendously
August 16, 2026
Unprompted review
My experience is a lot of good in this…
My experience is a lot of good in this card because it’s a very helpful card for us
Thanks a lot
August 15, 2026
Unprompted review
Great company and helps those who don't…
Great company and helps those who don't have a good credit score
August 15, 2026
Unprompted review
Great card I was refused elsewhere but…
Great card I was refused elsewhere but Capital One gave me a chance.
August 15, 2026
Unprompted review
Awful
Awful. Despite multiple calls and complaints Capital One have failed to issue me an OTP so I can verify and activate my account properly. I have had one update that they acknowledged the issue but o updates on what they are doing to fix it.
July 31, 2026
Unprompted review
Reply from Capital One UK
Dear Hannah,
We sincerely regret the difficulties you've encountered with activating your account due to the OTP issue. We understand how frustrating this situation must be, especially after multiple attempts to resolve it.
We always aim to provide the best services to our customers, but we’re sorry if we didn’t meet your expectations on this occasion. We appreciate any feedback from customers regarding their experiences, as this enables us to improve the quality of our service. We can assure you that customer satisfaction is of paramount importance to us, and we’re constantly striving to improve our services.
Based on everything you’ve said, I would recommend raising a complaint with us if you haven’t received a follow up response on the back of your previous complaint. By doing so, we can investigate everything that’s happened, and ensure we’ve taken the right steps.
You can find information about how to raise a complaint at: www.capitalone.co.uk/support/making-your-complaint. Alternatively, you can raise a complaint over the phone. You can find information on how to contact us at www.capitalone.co.uk/support/contact-us.
Kind regards
Deep
Great services and helpful information
Great services and helpful information
August 15, 2026
Unprompted review
I can login in app it is showing…
I can login in app it is showing details are incorrect. I used same details in website and activated by phone call I don't understand what the problem with appp
August 14, 2026
Unprompted review
Reply from Capital One UK
Dear Jasthi,
We appreciate you taking the time to share your experience. We understand your frustration with the app login issue.
We always aim to provide the best services to our customers, but we’re sorry if we didn’t meet your expectations on this occasion. We appreciate any feedback from customers regarding their experiences, as this enables us to improve the quality of our service. We can assure you that customer satisfaction is of paramount importance to us, and we’re constantly striving to improve our services.
Please contact our customer services team on 03444 812812 (Monday to Friday 7am - 9pm, Saturday & Sunday 8am - 5pm) to discuss this further.
If you want to make a formal complaint regarding the service, you can find information about how to raise a complaint at: www.capitalone.co.uk/support/making-your-complaint.
Kind regards
Deep
Hassle free application no silly…
Hassle free application no silly questions app very easy to use and understand 👍
August 15, 2026
Unprompted review
Excellent card ,gave me reasonable…
Excellent card ,gave me reasonable first credit amount ,plenty of questions answered plus plenty of answers to many questions in the app ,easy to use without any drama ,I recommend this card to any one willing to take on a credit card ,you will not regret having chosen this card
August 15, 2026
Unprompted review
Strongly I trust perfect application
Strongly I trust perfect application
August 15, 2026
Unprompted review
Easy,straight forward process.Good App…
Easy,straight forward process.Good App easy to use.All in all very helpfull.
August 14, 2026
Unprompted review
Am happy using helped me a lot and very…
Am happy using helped me a lot and very useful
August 14, 2026
Unprompted review
Thanks
Always said I would not have a credit card from anyone. Friend sujested Capital One, Best decision I ever made, regular updates on what I spend helps keep finances in check. Thank you Capital One.
August 14, 2026
Unprompted review
Been brilliant from start to finish
Been brilliant from start to finish. App great. Look forward to the future of continued custom with capital one
August 14, 2026
Unprompted review
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