AVOID - It started with a defective oven and turned into a new oven, no clarity on costs, poor communication, claims they called after we paid what we were asked for because we still owed money althou... See more
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See what reviewers are saying
Do not trust this company. Booked an appointment, forced to pay £75 and booked in 7 days later telling me they are not in area till then. Engineer arrived took a photo and left saying in accessibl... See more
The engineer sent (Daniel Lewis) to my elderly client to check why their gas hob wasn't working. He arrived within the specified time frame I was gives, he was courteous and well mannered. He had the... See more
Company replied
Gillian who dealt with my query and Fatlum who fixed mums machine were both great. Fast and friendly help when I phoned to make the appointment. Fatlum was fantastic as he waited due to us returning f... See more
Company replied
Company details
- Appliance Store
- also in
- Electrical Repair Shop
- Electronic Spare Parts and Components Store
- Electronics Store
Written by the company
Domestic Appliance repairs throughout Greater London and the home counties. Repairs and Sales for Washing machine, Fridge Freezer, Cookers and Hobs Gas & Electric, Dishwasher, Tumble Dryer, Vacuum cleaners, Microwaves, Cooker Hoods, All kitchen appliances & more. Call today 020 8866 6699.
Contact info
Capital House, 231 Imperial Drive., HA2 7HE, Harrow, United Kingdom
- 020 8866 6699
- repairs@capitalrepairs.co.uk
- www.capitalrepairs.co.uk
2.6
Poor
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Very good service
April 21, 2023
Reply from Capital Repairs
Thank you Gillian for your kind 5 star review, its very much appreciated, I know how time consuming these reviews are to post and we are pleased we could be of assistance on this occasion, I will pass on your kind comments onto the team. Again many thanks. Gary Capital Repairs
Reply from Capital Repairs
Thank you Isobel for your kind 5 star review, its very much appreciated, I know how time consuming these reviews are to post and we are pleased we could be of assistance on this occasion, I will pass on your kind comments onto the team. Again many thanks. Gary Capital Repairs
Reply from Capital Repairs
Thank you Guy for your kind 5 star review, its very much appreciated, I know how time consuming these reviews are to post and we are pleased we could be of assistance on this occasion, I will pass on your kind comments onto the team. Again many thanks. Gary Capital Repairs
Matthew was sensational
Matthew was sensational. So efficient and friendly. Will use these guys for everything going forward.
April 18, 2023
Reply from Capital Repairs
Thank you NH for your kind 5 star review, its very much appreciated, I know how time consuming these reviews are to post and we are pleased we could be of assistance on this occasion, I will pass on your kind comments onto the team. Again many thanks. Gary Capital Repairs
A very nice engineer fixed my oven
A very nice engineer fixed my oven. Took approximately half an hour.
April 17, 2023
Reply from Capital Repairs
Thank you for your kind 5 star review, its very much appreciated, I know how time consuming these reviews are to post and we are pleased we could be of assistance on this occasion, I will pass on your kind comments onto the team. Again many thanks. Gary Capital Repairs
Reply from Capital Repairs
Thank you Richard for your kind 5 star review, its very much appreciated, I know how time consuming these reviews are to post and we are pleased we could be of assistance on this occasion, I will pass on your kind comments onto the team. Again many thanks. Gary Capital Repairs
The repair was quick and at the price…
The repair was quick and at the price quoted, the gentleman who repaired our washing machine was very pleasant and didn’t make a mess.
April 13, 2023
Reply from Capital Repairs
Thank you Aj for your kind 5 star review, its very much appreciated, I know how time consuming these reviews are to post and we are pleased we could be of assistance on this occasion, I will pass on your kind comments onto the team. Again many thanks. Gary Capital Repairs
Reply from Capital Repairs
Thank you Lui for your kind 5 star review, its very much appreciated, I know how time consuming these reviews are to post and we are pleased we could be of assistance on this occasion, I will pass on your kind comments onto the team. Again many thanks. Gary Capital Repairs
Excellent Service.
Engineer arrived soon after his text and repaired my dishwasher without any fuss and gave me helpful advice about when to use the cleaners.
April 11, 2023
Reply from Capital Repairs
Thank you Allison for your kind 5 star review, its very much appreciated, I know how time consuming these reviews are to post and we are pleased we could be of assistance on this occasion, I will pass on your kind comments onto the team. Again many thanks. Gary Capital Repairs
prompt and speedy service
April 11, 2023
Reply from Capital Repairs
Thank you Keith for your kind 5 star review, its very much appreciated, I know how time consuming these reviews are to post and we are pleased we could be of assistance on this occasion, I will pass on your kind comments onto the team. Again many thanks. Capital Repairs
Superb
Very quick later that morning, efficient did exactly what was needed wit useful advice complete service
April 11, 2023
Reply from Capital Repairs
Thank you Stephen for your kind 5 star review, its very much appreciated, I know how time consuming these reviews are to post and we are pleased we could be of assistance on this occasion, I will pass on your kind comments onto the team. Again many thanks. Capital Repairs
Huge markup on spare parts
They charge an initial fee to visit and then fix which works well as they quote it in advance. But they also charge a huge markup on ordering spare part and they will not accept if you get spare part yourself (even if original manufacturer part). In my case they charged me 3 times the online price of original Bosch part while the one they finally put was not even original. I had no option but to let them do it since they already charged me service fee at first visit. Other than that the engineer was good and process is easy.
April 12, 2023
Unprompted review
Reply from Capital Repairs
Hi Sid, Our call charges are less than Bosch and are unlimited visits to complete the job, I think we have identified you as you called in, The part supplied by us is a genuine original Bosch part, We do not fit customer sourced parts as our insurance will not cover it and you would also not get the 12 months warranty on the part that we supply, we don't try to compete with online companies as you can always get them cheaper if you keep trying, We had to impose this after the Grenfell Tower House fire as you may be aware this was started by a faulty component on a fridge freezer, Bosch would also not fit parts supplied by us, we would normally quote you the part first and you would have had a choice to proceed or not, you obviously chose to proceed. We hope your appliance is running correctly now. Thank you G Pearce MD
Great customer services
Great customer services. Constantly updated with timings of arrival and engineer was friendly and knowledgeable, sorted the machine quickly. Highly recommend.
April 11, 2023
Reply from Capital Repairs
Thank you Rachel for your kind 5 star review, its very much appreciated, I know how time consuming these reviews are to post and we are pleased we could be of assistance on this occasion, I will pass on your kind comments onto the team. Again many thanks. Capital Repairs
Good Service
Arrived within the suggested slot, did the necessary repairs, costed us exactly as mentioned on the phone. Provided guidance on how to manage it going forward if needed too.
April 11, 2023
Reply from Capital Repairs
Thank you Vineet for your kind 5 star review, its very much appreciated, I know how time consuming these reviews are to post and we are pleased we could be of assistance on this occasion, I will pass on your kind comments onto the team. Again many thanks. Gary Pearce MD
Cooker repair
The engineer came as arranged, he had the replacement part with him so it did not take him long to do the work. A very pleasant young man, job done, top oven working again. What more could you ask for.
April 5, 2023
Reply from Capital Repairs
Thank you Jill for your kind 5 star review, its very much appreciated, I know how time consuming these reviews are to post and we are pleased we could be of assistance on this occasion, I will pass on your kind comments onto the team. Again many thanks. Gary Pearce MD
He was very helpful
He was very helpful, pleasant and well informed. Gave me multiple choices and explained all my options. I would definitely use them again. Excellent service and very courteous.
April 4, 2023
Reply from Capital Repairs
Thank you Christine for your kind 5 star review, its very much appreciated, I know how time consuming these reviews are to post and we are pleased we could be of assistance on this occasion, I will pass on your kind comments onto the team. Again many thanks. Gary Pearce MD
Used a few times
We have used this company on a few occcasions and have been very happy with the prompt service and friendly polite staff. We had a new Bosch dishwasher fitted
April 1, 2023
Unprompted review
Reply from Capital Repairs
Thank you Shelagh for your kind 5 star review, its very much appreciated, I know how time consuming these reviews are to post and we are pleased we could be of assistance on this occasion, I will pass on your kind comments onto the team. Again many thanks. Gary Pearce MD
I found the whole process very easy
I found the whole process very easy. The team booking the appts were very helpful. The engineer was very punctual and explained everything very well. The service was excellent all round and I wouldn’t hesitate to recommend Capital Repairs to others.
March 29, 2023
Reply from Capital Repairs
Thank you Joan for your kind 5 star review, its very much appreciated, I know how time consuming these reviews are to post and we are pleased we could be of assistance on this occasion, I will pass on your kind comments onto the team. Again many thanks. Gary Pearce MD
An absolute Scam !! Forget it !!
An absolute Scam ! They charged me over £300 to “order the part” for my job induction. And promised to have somebody come fix it by end of feb (I called them in January). I still haven’t heard of them as there are ghosting me on emails (this whole month) And refuse to cancel the work or send a refund and don’t give any set date as to when they will come and to anything.
March 31, 2023
Unprompted review
A lovely
A lovely, polite, competent engineer came to my home. I was very pleased that he believed in repair not replace. So reassuring. Great service, great follow up. I would highly recommend Capital Repairs
March 24, 2023
Reply from Capital Repairs
Thank you for your kind 5 star review, its very much appreciated, I know how time consuming these reviews are to post and we are pleased we could be of assistance on this occasion, I will pass on your kind comments onto the team. Again many thanks. Gary Pearce MD
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