Capium Reviews 

97
•
TrustScore 4.5 out of 5

4.4

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Rated 4 out of 5 stars

So far it’s been good especially their support team always there. Only reason for not giving 5 stars is because I haven’t used any other modules other than Payroll.

Rated 5 out of 5 stars

I cannot fault the customer services of Capium. Nothing is ever too much to ask. Been with them for a year and their after sales service is amazing. Thank you

Rated 5 out of 5 stars

We have been using Capium for a number of years now, and are currently in the process of switching over to MTD for income tax. Nick has been a huge help in assisting us with this process and has made... See more

Rated 5 out of 5 stars

I am new Capium user and learning everything from scrach. I am enjoing it a lot. Thanks to amazing support I can solve all my problems quicky and easily. My assingn manager Chandini always resolve my... See more

Company replied

Company details

  1. Accounting Software Company
  2. also in
  3. Accountant
  4. Bookkeeping Service
  5. Payroll Service

Written by the company

Cloud-based Online Integrated Accounting Software for day to day needs of accountants and sme's, allows you to manage corporation tax, accounts production, payroll, bookkeeping, AML, company secretarial and practice management. Inherently Making Tax Digital.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

97 reviews

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4.4

All reviews

(97)

19 reviews in the last 12 months

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Rated 5 out of 5 stars

On behalf of TAX CUBE FINANCIAL

On behalf of TAX CUBE FINANCIAL, I am proud to offer our highest professional recommendation for Ms. Sharadha Vidhya, whose mastery in presenting and teaching the Capium accounting software sets a benchmark in the field of financial technology education.
Ms. Vidhya’s instructional clarity, logical structure, and deep understanding of Capium’s capabilities make her an unparalleled resource for both novice and experienced users. Her sessions consistently deliver maximum performance outcomes, enabling users to integrate, navigate, and optimize the software with confidence and precision.
Her teaching style is not only technically sound but also pedagogically exceptional—combining practical relevance with strategic insight. Each explanation is tailored to real-world application, making complex features accessible and actionable. In our experience, her training has directly contributed to improved operational efficiency and compliance across our accounting workflows.
We firmly believe Ms. Vidhya deserves recognition as one of the UK’s finest university lecturers in accounting technology. Her commitment to excellence, user empowerment, and software fluency is unmatched. She embodies the qualities of a top-tier educator: clarity, relevance, and impact.
🔹 Rating: ★★★★★+
🔹 Recommendation: Without reservation
🔹 Endorsed by: TAX CUBE FINANCIAL
Ms. Sharadha Vidhya is not just a teacher—she is a transformative force in accounting education. We trust her expertise and continue to benefit from her guidance.
With special admiration and cordiality,
Nistor Ionita

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service and Support from Tara Smith

I recently had the pleasure of transitioning my data to Capium Software, and the experience was made seamless thanks to their exceptional client manager, Tara Smith. Tara was incredibly helpful throughout the entire process of transferring and merging our data. She was responsive, patient, and guided us every step of the way, ensuring that everything went smoothly. Her dedication to customer satisfaction was clear, and she made a potentially complicated process feel easy. I highly recommend Capium Software, especially for their outstanding customer service, and I’m grateful for Tara’s support during this transition!

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Its always a big decision when you decide to change accounting software but Capium supported me from the very beginning. So helpful and patient. Explained everything in small bitesize trainings via teams and then there for extra support when needed. Would not hesitate to recommend.

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Support & Migration

Excellent support from the moment we began our onboarding process. With 90 days free support to assist with training and onboarding/migration, we've found weekly meetings with Charlotte Day insightful and helpful in getting to know the system and learn how best to set it up for our practice. Alongside Nick Cheyne, we've been made to feel like valued customers and I would have no hesitation in recommending them as a full ecosystem for any accountancy practice. We've moved from a global high profile solution to Capium, and I have not regretted the move. We've saved time, money and stress. Thank you Nick, Charlotte and all at Capium.

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great software and accessible support

New customer and regret not moving over sooner! Great software with excellent support and incredibly easy to pick up and work with.
Account manager Neeraj is accessible and in an era where competitors support is questionable, call centre driven and account managers impossible to speak with this "simple" aspect speaks volumes as to the business Capium is and the service they provide.
A friendly personal touch still goes a long way in the digital era!!

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

I have been with Capium for about 3…

I have been with Capium for about 3 yeards. They have been a great improvement on my previous software. The continuing expansion and updates to the software have added to its attraction as a user and the sup;port is exceptionally good.

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

Director Payroll

I use software to process director payroll for around 50 Ltd company clients. The bulk payroll feature works really well which means its a really time and cost effective solution for my payroll needs.

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Capium products and support

Nick and Tara were very informative today about the new products becoming available in capium. I have used Capium's products for a few years now/ The products are user friendly and they provide great customer support.

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great Product Great Support

Great Product - Great Support - The Capium team have aided my business to grow and develop by offering a a solid product backed up by solid support. This has enabled me to use the product more fully and improve my workflows.

April 29, 2025
Unprompted review
Capium logo

Reply from Capium

Thank you for your kind review. We will do our best to strive further!

Rated 5 out of 5 stars

I have been using Capium for around FIVE years

I have been using Capium for around five years now. The software is constantly being updating and if support tickets are raised they are generally responded to and resolved quickly. I have had a lot of contact with Nick over the years and has always been understanding of our needs as a small practice. Always able to help me through any issues and must say he is good at his job. I would rate Capium to the highest level of software I have used as all modules interlink rather than 5 or 6 different ones. Thanking the team, but especially to Nicholas Cheyne, Satinder Layla and Mimi Frank - you are amazing at what you do. Keep up the good work!

May 2, 2025
Unprompted review
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Reply from Capium

Thank you for your kind review. We will do our best to strive further and exceed our services and software! :)

Rated 5 out of 5 stars

The software is easy to use

The software is easy to use, assists in improving our firms productivity. Capium support is quick and helpful. The software is always improving.

May 2, 2025
Unprompted review
Capium logo

Reply from Capium

Thank you for your kind review. We will do our best to strive further and exceed the expectations of our software and services.

Rated 1 out of 5 stars

I have usHonest Review After One Year of Using Capium Accounting Softwareed the software for over a…

I've been using Capium for over a year now, and I feel it's important to share my experience. While the software has potential, there are several significant flaws that need to be addressed.
One major issue I encountered was with the Corporation Tax return. Despite trusting the software, it failed to pull figures directly from the Trial Balance module. I had to manually input each figure, which defeated the purpose of automation. This led to incorrect returns being filed with HMRC, which I later had to amend.
Another ongoing issue is with the handling of closing stock. The balance sheet does not automatically reflect the closing stock from the Cost of Goods Sold (COGS), and again, manual adjustments are required. This kind of manual intervention increases the risk of errors and undermines confidence in the platform.
Additionally, the technical support is quite slow. Response times can take up to four days, and replies often feel automated rather than genuinely helpful.
In summary, while Capium offers some useful features, the current flaws and poor support make it difficult to rely on for accurate and timely submissions. There are many other flaws, which is impossible to go though all of them here. Their 2nd line of support is aware of them. I hope the developers address these issues soon.

April 30, 2025
Unprompted review
Capium logo

Reply from Capium

I am sorry to hear of your frustration with our software. We strive to provide seamless service with our quality software, and it's disappointing to hear that your experience fell short of expectations. I can't see that you are a customer (past or present), so if you could reach out, we can help further. CST@Capium.com Thnak you

Rated 5 out of 5 stars

Capium software is a brilliant…

Capium software is a brilliant end-to-end product, from bookkeeping to filing. Software support is outstanding and I will recommend it any day!!

March 13, 2025
Unprompted review
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Reply from Capium

Thank you so much for the wonderful feedback :) Glad that you are enjoying the software.

Rated 5 out of 5 stars

ABC - Awesome, Bespoke, CAPIUM!

I have been using Capium for years now. Their software is constantly updating and when tickets raised for issues or queries they are responded to and resolved in a timely manner. I met Nicholas at the Fab Festival who was able to help me through some queries and I must say he helped immensely!! I would rate Capium to the highest level of software I have trialled - I would not go anywhere else. Applause to the whole team, but Nicholas Cheyne - you are amazing at what you do. Thank you!!!

March 12, 2025
Unprompted review
Capium logo

Reply from Capium

Thank you for the lovely feedback - we hope that you continue to enjoy our level of service :)

Rated 5 out of 5 stars

I am using Capium software since November 2019

I am using Capium software since November 2019 (bookkeeping, payrol self assessment, accounts production and CT600 modules) and I am very hapy that I choosed thad software as I have everything what I need in one place. The software offers fantastic value for money. All the modules work well, the support is really good, they try to resolve anything you raise quickly. I would definately recommend that anyone considering changing software or new to the market has a look at Capium and tries a demo.

December 4, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing support

I am new Capium user and learning everything from scrach. I am enjoing it a lot. Thanks to amazing support I can solve all my problems quicky and easily. My assingn manager Chandini always resolve my issuses, explaining everythig with detalis she never rush so I can learn a lot from her. After training sesion if neede I am reciving email with step by step gide for myself which i can practice in my free time. Overall very happy with Capium!

December 3, 2024
Unprompted review
Capium logo

Reply from Capium

Thank you so much for a lovely review.

Rated 5 out of 5 stars

Easy to use and comprehensive

I have been happily using Capium software (primarily accounts, self assessment, corporation tax and practice management modules) for three years. The support team has a friendly attitude and provides a reliable support service. If my problem cannot be resolved immediately, someone always calls back with a solution within an acceptable time scale.
Fully recommended!

November 7, 2024
Unprompted review

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