Caprinos Pizza Reviews 

425
TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 127 reviews, most reviewers were somewhat happy with their experience overall. Many customers frequently praise the food quality, often describing pizzas as fresh, hot, and generously topped. Reviewers highlight the delicious taste of various products, including specific menu items. The delivery service often receives positive remarks for its efficiency, with orders arriving on time or even early, and many appreciate the friendly demeanor of the delivery staff. However, some customers also noted significant issues with order accuracy, reporting missing items, incorrect customizations, or entirely wrong orders. Delivery times were a frequent concern, with several reviewers experiencing long delays and cold or undercooked food. Furthermore, some people were dissatisfied with poor customer service, citing rude staff, unhelpful responses, and being hung up on during calls.

What people talk about most

Product

People report ambiguous experiences with product, with many reviewers expressing delight with the quality,... See more

Quality

Customers had ambiguous experiences with quality, with many praising the fresh, well-made pizzas, delicious... See more

Order

Clients share ambiguous opinions on order experiences, with many expressing significant dissatisfaction due... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many experiencing significant delays,... See more

Staff

Customers consistently note ambiguous experiences with staff, with many praising the friendliness,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Family review~ First time ordering here, and it'll be my last... Absolutely appalling, waiting what felt hours for a completely messed up order. I ordered cheesy and chicken chips and got a w... See more

Rated 4 out of 5 stars

We resisted ordering from Caprinos at first – just felt like another mini chain added to our town, which already has about 100 takeaways. But eventually we gave in and honestly, we were pleasant... See more

Rated 2 out of 5 stars

Luke warm overcooked pizza delivered, with 2 boxes of hot wings again one overcooked, and one not cooked long enough. No point phoning to complain, you can see the problems with just your eyes without... See more

Rated 5 out of 5 stars

Most delicious Pizzas I’ve ever tried in my life. The doner heatwave and shawarma blast is my favourite, I am ADDICTED! The customer service is so great too really friendly guys. Even sang me happy bi... See more


Company details


Contact info

3.0

Average

TrustScore 3 out of 5

425 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(425)

115 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The fast food

The food was very good I ordered at 5pm and they said it was very busy and they managed to deliver my food In 30 minutes and it was still to warm and was very tasty

April 3, 2026
Unprompted review
Rated 1 out of 5 stars

First time I tried this company - no delivery

First time I tried this company, through Just Eat, over an hour ago. Estimated delivery 21:30-21:45. Several phone calls with no answer. At 22:05,:finally got an answer - was told that it would be another 3-5 minutes. When I said I would reject after this, and want a refund, was Tod that was my choice - no interest at all. It’s now 22 20….

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great pizza!

Absolutely loved my experience at Caprinos Pizza in Manchester! The pizza was genuinely one of the best I’ve had—fresh, full of flavour, and perfectly cooked. What really made it stand out though was the customer service. The staff were so friendly, welcoming, and went out of their way to make sure everything was just right. You can tell they really care about their customers. I’ll definitely be coming back again soon!

January 14, 2026
Unprompted review
Rated 2 out of 5 stars

Chicken pasta is a scam

They introduced their new pasta meals which I was excited to try.I have tried the chicken pasta and it left me very dissapointed. There was hardly any meat and sauce on it,95% of the portion was just cheap pasta for £8.99🤨. It's a scam in my opinion,I don't recommend. Wasted my money.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Well Worth Ordering

Oxford shop is amazing! Several times I’ve ordered and every time I get my delivery it’s piping hot!!

Keep up the amazing work Cowley Road team.

March 10, 2026
Unprompted review
Rated 1 out of 5 stars

0/5 poor service

0/5
Do not order from this restaurant.
They attempted to deliver my food to the wrong address then refused to redeliver or refund. I have no idea the quality of the food because they did not give me the food I paid for… but the customer service was atrocious. Both contacts I spoke to on the phone were rude and completely unhelpful despite me being totally understanding and willing to forgive their mistake.

March 7, 2026
Unprompted review
Rated 2 out of 5 stars

The Case of the Missing Toppings

​If you love plain bread, this is the 10/10 spot for you. The base was amazing, but the toppings were playing hide-and-seek. Eight slices of pepperoni on a large half? I spent more time counting the paneer cubes than eating them. It’s a shame because the flavor is actually good, but I shouldn't feel like I'm eating a "diet" pizza when I order a large.

February 26, 2026
Unprompted review
Rated 1 out of 5 stars

Caprinos Chippingham Wiltshire.

Caprinos Chippingham Wiltshire.
Ordered food at 6:45pm, told deliver would be at 7:30pm.
At 7:45pm I had a phone call telling me the drive had broke down a mile away, could I collect it from him, I'm disabled and have no transport, further more I paid for the delivery, at 8:07pm, I received a phone call telling me the order had been cancelled altogether, and I would be refunded in 48 hours.
I strongly suggest you use a company with more than one driver, I can't believe they expected me to pay for the delivery then go and collect it.

February 25, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look