Captainspins Reviews 72

I’m impressed with the withdrawal times . Super fast .within an hour I got my $320 e-transfer money into my account . The website Although has some issues with layout. Some games don’t load like eye of Spartacus . they could would work on website for sure .

Made a withdrawal of 300 euros and afterwards took a 2 week timeout. Now I received an email my withdrawal has been cancelled and after engaging support they tell me that they cannot process withdrawal during the timeout process yet I received an email from captain spins clearly stating that I can.
I have yet to have a succesfull withdrawal from this site and after reading the comments I am starting to think I have just been hustled. Cannot recommend this site and my advice is steer well clear and find another casino to spend you well earned money on.

Too update , Captain Spins have now paid me in full after some back and forther with Support via email. In all fairness the support guy Floyd was very responsive and I can definitely give a thumbs up to support via email. It is a shame that withdrawals longer than normal and something they should really address

They cancelled my withdrawal, without putting the money back into my account.

Liked the games but withdrawals take too long. Once you request a withdrawal, you get an email saying it stays pending for 24-48 hours....4 days later I am still waiting for it to be processed and approved..seems like nothing is happening at all with the accounts department :( heres hoping it gets sorted soon!

SCAM SCAM SCAM !!!! You will never get your money . Please don’t play on this site , you will only lose your money and when you win they will never accept your documents even if you send everything

Just for the pending for approval time is like 48h week hours. And DO NOT TAKE BONUS. BUNCH OF RESTRICTIONS WITH BONUS MONEY AND BONUS FREESPINS. max out cash 50$ is a joke. Plus the wagering requirement. Don't take bonus. Other than that, I won my first 10 000$ with them

Great value for your money
Variety of games
Awesome bonuses and benefits

Has to be the slowest paying out casino ever! Other ones I have played on have paid out same day, nearly on my 2nd day of pending with this site.

Messaged live chat thinking they could speed things up abit, but all they told me is what i already knew! "Your withdrawal is still pending"

I deposit I won I withdrew, 6 days later a email asking for proof of my email, 6 DAYS so I send over what they want it’s now 7 days later with my withdrawal still pending, the slowest casino on the internet to give you your money STAY AWAY please don’t put your money into this company

Pathetic withdrawal times. 48 hours and still waiting for a lousy 60 dollars. Withdrawal stalling and should be ashamed. Sandra from live chat is a useless twit too.

At first they weren't too bad Bit now I'm 16 days waiting for a withdraw I have closed my account as that's not good enough Banks said nothing has came through 16 days later is just crazy considering my withdrawals was approved on the 28th of last month

Must be the slowest payouts from any online casino. I recieved an email on the 1st April to say my withdrawal has been processed, it is now the 9th, no payment yet and no replies to my email. Fun to play but if you actually want the money you win my advice is to find another casino.

UPDATE: this casino has literally sucked every last bit of enjoyment out of the leisurely yet exciting experience of online gambling. Still have not received my withdrawal, they keep coming back with excuses like my bank acc number was wrong even though they had my bank statement which my acc number on it, which was printed by my actual bank?

STAY CLEAR IF THIS ONE if you want to keep your sanity

All below postings bar the clever imputed great reviews, no return to player. $800 in 15min not one win,avoid avoid avoid

Casino is Deliberately delaying my withdrawal last 10 days.

Sheer harassment dome by casino despite submitting all kyc documents and money withdrawn earlier many times....casino asked me to resubmit documents as I opted to close my account.

Its been 10 days casino is holding my 75000INR

Was on a roll winning then when I had it upto $500 they kicked me off and said my bank had diverted funds and yet had no say and was given $100 refund this game.is scam 😒 don't play L Absolum message several times to refund took a week asking same bull crap message waste of money

Well I was really surprised if I’m honest what with the poor reviews but after sending documents in 1 day after I received my withdrawal.
Ron was very helpful polite and true to his word.
Hope the next person has the same experience

The absolute worst customer service experience I have ever had. I tried to withdraw my money via the usual method of PayPal like I do every time I use captain spins. Somehow this time the option to withdraw via PayPal had gone from my account. So the unbelievable shambles starts with contacting customer service. In short I was told they didn't know why I couldn't withdraw and escalated my query to IT department. (Days later still no reply) so I contact them again. This time I was advised they were still waiting to get feedback on my query. I was then advised I could deposit via bank card and then withdraw all funds back to that card. I thought ok hopefully this will get my money into my bank a bit quicker. Unbelievably the next day, instead of paying me the funds they actually took the money out my account. Yes they stole money out of my account instead of paying it in. So now I'm down double. Obviously angry I then have to get back in touch. What a waste of my time this was, I explained my case again only to be met with a brick wall. Zero help whatsoever infact quite the opposite. To cut a very long story short. I was told I needed to provide proof that they had messed up by sending a full bank statement. I explained that my bank statement was not even due to be processed by my bank for another 2 weeks. Their answer- can't & won't do anything about it until we see the full statement & even then it could take them up to 48hrs to investigate it. My bank gave me an authorisation code for the transaction to be instantly traced but captainspins refused to even check. Saying the same thing over and over again "can't & won't do anything about it until we see the full statement". Denying me the option to withdraw my money is bad enough but to then totally mess up the withdrawal by stealing my money is unforgivable. What a disgrace this company is treating paying customers like this. I sincerely hope the gambling commission takes my complaint seriously because this should not be allowed to continue. There are plenty of online casinos to choose from and many of them are competant captainspins.com is not one of those sites. Think long and hard before you sign up to these theives.

It’s not even casino to play with it’s biggest scam M F casino don’t Westing your money and you times they are Thief .

I can also confirm that captin spins is a scam. Don't expect to see any money at all even if you are a verified player. 2 weeks of waiting for any kind of response or the money to be deposited however I heard absolutely nothing from them. when contacting them through live chat all you get is excuses and scripted responses especially when u mention withdrawal status. Just not on stay away guys. Your hard earned cash is better spent elsewhere.