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Rated 5 out of 5 stars

I usually groan when my printer is low on ink. I used to spend nearly $100 buying one color and one black and white HP inkjet cartridge for my printer. I was thrilled with the bargain I got with Cap... See more

Company replied

Rated 5 out of 5 stars

I am greatly impressed with the service rendered by Captivate in response to my recent order. Not only was the order filled promptly and correctly but the packaging was compact and efficient... See more

Company replied

Rated 5 out of 5 stars

have been only using these for a month b/c the company I work for just foundout about recycled cartridges and we love them. they work great, just like a brand new cartridge from any office store. I wo... See more

Company replied

Rated 5 out of 5 stars

I am in awe over my whole experience. From the moment that an customer service agent offered to assist me to the what seemed like next day delivery. My whole experience was great. Just so h... See more

Company replied

4.7

Excellent

TrustScore 4.5 out of 5

94 reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent product

Excellent product. Cartridges work smoothly and no complaint from the printer for not being genuine ones.

February 6, 2018
Unprompted review
Rated 5 out of 5 stars

Ordered my ink received it right away

Ordered my ink received it right away. Sure lucky someone referred me to this company.
If I were to purchase this same ink in any of the box stores it would be quadruple the price.

February 1, 2018
Unprompted review
Rated 2 out of 5 stars

Shipped wrong cartridge!

Shipped wrong cartridge which caused significant disruption of service. After speaking to our office administrator I found out that the cartridge provided damaged our Neopost machine and that we were forced to replace it. We also were forced to purchase an OEM cartridge for the new machine at a significantly higher cost.

January 3, 2018
Unprompted review
Rated 5 out of 5 stars

Wonderful Company

Reasonable prices, fast delivery, helpful and friendly personnel . . . what more could one ask for?

January 2, 2018
Unprompted review
Rated 5 out of 5 stars

this is my 3rd order

this is my 3rd order - have not had problem with any of them! also, thanks for the pen....i love the soft tip - i use it on my cell phone when typing texts!

October 20, 2017
Unprompted review
Rated 5 out of 5 stars

Good product and service

August 24, 2017
Unprompted review
Captivate Ink logo

Reply from Captivate Ink

Thanks for the review, Alan! We're happy to provide our customers with good products and service. We appreciate your business and hope that you'll choose Captivate again in the future. Have a great day!

Rated 5 out of 5 stars

I recommend this company to everyone I …

I recommend this company to everyone I know that has a printer.

July 7, 2017
Unprompted review
Captivate Ink logo

Reply from Captivate Ink

Hi Martrie. Thanks for leaving another review and continuing to recommend us to your friends! We're looking forward to working with you again in the future. Take care!

Rated 5 out of 5 stars

Printer Ink Perfection!

Very easy to navigate website which is key in finding the appropriate item. Excellent choices. Reasonable prices and fast shipping.

June 27, 2017
Unprompted review
Captivate Ink logo

Reply from Captivate Ink

Thanks for the review and kind words, Mary! We appreciate your business and we're looking forward to working with you again in the future. Have a good one!

Rated 5 out of 5 stars

Great products

Great products, great prices!

May 22, 2017
Unprompted review
Captivate Ink logo

Reply from Captivate Ink

Hi Joy. Thanks for the review! We hope that you choose Captivate cartridges for your future printing needs. Have a great day!

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