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car360 Reviews 

4,404
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 928 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, professional, and helpful approach, making the entire process straightforward and stress-free. Many people highlight the excellent service and smooth user experience, appreciating the clear communication and efficient handling of their car purchase. Reviewers often find the products to be exactly as described, in great condition, and delivered seamlessly, often exceeding expectations. However, some customers also noted concerns regarding the car's preparation or the transparency of its condition report upon delivery.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers describing them as friendly, helpful, and... See more

Product

People report positive experiences with the product, often praising the immaculate condition of the cars,... See more

Service

Clients share positive opinions on service, with many reviewers describing it as great, excellent, and... See more

User experience

Customers had positive experiences with the user experience, often describing it as straightforward,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the seamless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chance who I initially spoke to on the phone was very friendly and broke everything down so all the information was clear and that I understood everything. I really appreciated the follow up emails... See more

Company replied

Rated 5 out of 5 stars

Danveer was great all the way through, he kept me updated through the entire thing. It was a a couple of days before pick up when the car had some issues, and he told me straight away that it ne... See more

Company replied

Rated 5 out of 5 stars

First time I bought a car outside the franchise network. In this case a BMW i4 which was £4-5k less expensive than buying from a BMW dealer. Car360’s TrustPilot scores were a big part of taking the pl... See more

Company replied

Rated 5 out of 5 stars

Really excellent service! Friendly, professional, and efficient throughout. Communication was clear, and the whole process was handled smoothly from start to finish. After getting over the initial in... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

At car360, we specialise in high-quality used EVs, making the buying process simple, transparent, and hassle-free. Every car goes through a 100-point quality check, includes detailed imagery, and comes with expert support plus a 7-day money-back guarantee.

Why customers choose car360?

Written by the company

1. EV specialists
From the workshop to customer care, every car360 team member is fully trained in electric vehicles.
2. Certified Battery Health Checks
Independent battery reports trusted across Europe. Real-world diagnostics on health, performance and charge cycles — not guesswork
3. 100-point inspection
Mechanical, cosmetic, charging system, brakes, tyres and safety — every car checked top to bottom before it's listed.
4. Real EV experts
We keep things 100% online, but you’re never on your own. Our EV specialists are here to guide you from reservation to delivery with honest, expert support.
5. Award winning service
Highly Rated by AutoTrader. Trusted by thousands

Our money-back promise

7-day money-back guarantee

Take your EV home, drive it on your real-life commute, and return it within 7 days for a full refund if it isn't right.

Contact info

Promotion box for car360

8.9% APR on every EV in stock

Backed by trusted finance partners

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(4,404)

852 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Car360 helped me buy my car at the end…

Car360 helped me buy my car at the end of its lease, all went well and Kira did a sterling job organising everything

June 27, 2026
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Reply from car360

Hi DickyWest,

Kira is brilliant at keeping all the moving parts together on lease-end purchases, so thank you for the kind words about her. Really pleased it all came together smoothly for you. Enjoy your new EV!

From the car360 team

Rated 5 out of 5 stars

This is the 2nd time we have bought a…

This is the 2nd time we have bought a car from Car360 and each time has been flawless. The whole experience was polite, professional and first-class from dealing with Chance and Kira to taking delivery from Tom. All 3 are a credit to the company. Great service, great car and I recommend them to everyone I speak to. Love my new car!!!🚘

July 3, 2026
Unprompted review
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Reply from car360

Hi Craigo,

Coming back for a second time means a lot, so thank you for putting your trust in us again. Chance, Kira and Tom will be really pleased to hear you mentioned them by name.

From the car360 team

Rated 5 out of 5 stars

Exceptional service from Chance Lewis!

I recently bought a 2022 Tesla Model 3 from Car360, and I couldn't be happier with the experience. A massive thank you to my salesperson, Chance Lewis, who was brilliant from start to finish. He kept me informed every step of the way, answered all my questions, and made sure the vehicle was in pristine condition for my delivery on June 12th. Since Car360 specialises in electric vehicles, I felt incredibly reassured by their expertise throughout the entire process. I highly recommend Chance and the rest of the team for a smooth, transparent, and hassle-free purchase!

June 17, 2026
Unprompted review
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Reply from car360

Hi Mesut,

Thank you for the kind words about Chance - keeping you informed every step of the way is exactly the kind of thing he does best. We hope you are loving the Model 3!

From the car360 team

Rated 5 out of 5 stars

Very rialiable service

Very rialiable service, though wiating time was 2 weeks from order but worth wiating. The Tesla model 3 car whivch was delivered better than my expectation. Battery percentage was as I was told. Very clean and smooth car. Suspension was very good and every function was working.

June 26, 2026
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Reply from car360

Hi Mr Qazi,

Two weeks is worth it when the car turns up exactly as described, battery and all. Thanks for choosing car360 for your Model 3.

From the car360 team

Rated 5 out of 5 stars

Really excellent service!

Really excellent service! Friendly, professional, and efficient throughout. Communication was clear, and the whole process was handled smoothly from start to finish. After getting over the initial inertia of buying a car in a different way (i.e. online) i'm converted, and will be doing it this way from now on!
Thank you to the team at Car360!

June 8, 2026
Unprompted review
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Reply from car360

Hi Nick,

It is brilliant that you took the leap and gave us a go, and we hope the next one is even easier now you know what to expect. Thanks for putting your trust in us!

From the car360 team

Rated 5 out of 5 stars

Very Positive Experience

Everyone is professional & friendly, following the customer through every step of the process. Any questions were dealt with promptly and explained fully.

July 1, 2026
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Reply from car360

Hi,

That kind of support throughout the whole process is exactly what the team works hard to do. Thanks for taking the time to let us know about your experience.

From the car360 team

Rated 5 out of 5 stars

Top notch service

Top notch service. Clear communication from start to finish. Car delivered exactly as described. Chance and his colleagues were absolutely brilliant.

July 1, 2026
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Reply from car360

Hi Ryan,

Chance and the team will love hearing that, so thanks for taking the time to let us know. The car arriving exactly as described is always the goal.

From the car360 team

Rated 5 out of 5 stars

Excellent

Very efficient transaction, staff so helpful and knowledgeable, refreshing to find a company who really know and understand EV’s

July 1, 2026
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Reply from car360

Hi Joanna,

It is so good to know the team were able to answer all your EV questions properly. Thanks for putting your trust in us.

From the car360 team

Rated 5 out of 5 stars

The experience was very pleasant from…

The experience was very pleasant from start to finish. I found what I wanted on the website, reserved it and was promptly called by a member of the team. They talked me through the whole process and I received my car within a week

July 1, 2026
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Reply from car360

Hi Sally,

From reservation to delivery in a week is the kind of thing we love to hear. Thanks for choosing car360, and enjoy the new car!

From the car360 team

Rated 5 out of 5 stars

Kira was amazing and handled my…

Kira was amazing and handled my purchase of a car very professionally

July 1, 2026
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Reply from car360

Hi Edward,

Kira is brilliant at making the whole process feel straightforward and stress-free. Thanks for taking the time to let us know about your experience.

From the car360 team

Rated 5 out of 5 stars

Car360 are amazing to deal with

Car360 are amazing to deal with, from the first contact all the way through the process they kept in touch and answered all questions asked. My contact was Harry Redler and he was great to deal with and very responsive to my questions. I would highly recommend car360 for their excellent service and professional support.
Ken Edwards.

June 30, 2026
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Reply from car360

Hi Ken,

Thanks for the kind words about Harry, we will make sure he sees this. It is brilliant to know the whole process felt supported from start to finish. Enjoy your new EV!

From the car360 team

Rated 5 out of 5 stars

First time buying a car online

It was our first time buying a car online. I can't lie and say I wasn't sceptical. No matter how you look at it, it's a huge commitment to purchase something so big without seeing it first.

But the whole process has been great. From first contact, answering our weird questions, easing us through the process - it was well thought out from start to finish.

Ellie has been an absolute star getting us sorted.

The car arrived extremely well prepared and is everything we hoped it would be. I wouldn't hesitate to do it again.

June 22, 2026
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Reply from car360

Hi Anthony,

Buying a car without seeing it first is a big leap of faith, so thanks for putting your trust in us. We will pass your kind words on to Ellie too, she will be made up to hear this.

From the car360 team

Rated 5 out of 5 stars

Insainly simple

I purchased my first EV through car360 and traded in my old car. The experience was extremely easy. In fact, the service was so good and simple that my wife thinks it was too good to be true.

I did mess up handing over my V5 document (gave them an old addressed one by mistake) for my old car. However, they were more than understanding and the issue has now been resolved (my fault, not theirs).

I wanted to give special thanks to Ellie. She facilitated the whole process, was consistently friendly and very helpful.

I change my cars infrequently, but I would use them again and I would recommend to a friend.

June 24, 2026
Unprompted review
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Reply from car360

Hi James,

Ellie is brilliant at making the whole process feel straightforward, so thank you for the kind words about her. Enjoy your new EV!

From the car360 team

Rated 5 out of 5 stars

Outstanding service Brandon was first…

Outstanding service Brandon was first class and managed the whole process very well. First time I have ever brought a car outside main dealerships and with the warranty options and focus on electric cars I would recommend to anyone! Simon b

June 25, 2026
Unprompted review
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Reply from car360

Hi Simon,

Brandon will be really pleased to hear that, so thanks for taking the time to let us know. Brilliant that you felt confident enough to make the switch away from the main dealers, and we hope you love the car!

From the car360 team

Rated 5 out of 5 stars

Really great support from Spence

Really great support from Spence, he answered all my questions and I never felt pushed into purchasing or upsold on anything I didn’t want. Super helpful info from John that delivered the car, he made sure I was happy and explained all the features of the car to me. Really, really, positive experience, really happy with the standard of the car it was really clean and just as described.

June 26, 2026
Unprompted review
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Reply from car360

Hi MichelleA,

Thanks for the kind words about Spence and John, it sounds like they both looked after you really well from start to finish. The car being exactly as described is something we take seriously, so it is brilliant to know you were happy with it.

From the car360 team

Rated 5 out of 5 stars

First EV, would recommend Car360!

From the moment I was contacted by Spencer Duru, I knew he had every interest in getting me the car I wanted; even when we had a small hurdle, this was quickly resolved due to Spencer’s interest in doing everything he could to get the deal over the line. Absolutely nothing I can say that was negative about my experience from buying my first EV at Car360. It’s very likely that I’d be using them again in the future if/when I decide to purchase a new EV - but for now, I couldn’t be happier with how perfect my Q4 Etron is. Also to mention, the car was in an outstanding condition; also very clean.
Again, massive thanks to Spencer Duru for helping me throughout the process, he couldn’t have done anything more for me - thank you!
Would definitely recommend Car360!

June 25, 2026
Unprompted review
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Reply from car360

Hi Ellis,

Thank you for the kind words about Spencer, it is brilliant to hear he went the extra mile to get that Q4 Etron sorted for you. We are here if you need any further assistance.

From the car360 team

Rated 5 out of 5 stars

Effortless

It was my first time getting a car without physically seeing it beforehand.
I'd looked at a few cars at Car360 but as is usually the case with great deals you've got to strike fast otherwise someone else will beat you to it.
However I had Chance as my advisor & he was on hand to help in every way I needed making sure I knew about any new cars that had become a available & how much each car would cost including the extended warranty to put me at ease & trying to figure out the best deal possible and to accommodate me for the delivery.
Would highly recommend anyone looking for their new car to go to Car360 first.

June 26, 2026
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Reply from car360

Hi Danny,

Buying a car without seeing it first is a big leap of faith, so it is good to know Chance kept you in the loop every step of the way. Thanks for putting your trust in us, and we hope the car is everything you expected!

From the car360 team

Rated 5 out of 5 stars

So far brilliant

So far brilliant. Was extremely sceptical about their selling model. But needn't be worried. Admittedly only had the car 1 day , but everything that was promised has been forfilled . I have bought.many cars in my time but this was the easiest by a country mile. Car was as described. PX non issues. Danveer was great and kept me informed . Credit to the business. Not pushy from the start. If you are sceptical like I was ..Don't be !

June 26, 2026
Unprompted review
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Reply from car360

Hi Mark,

Danveer is brilliant at keeping people in the loop, so thank you for the kind words about him. Scepticism is totally understandable, and it is always good when the experience speaks for itself. Enjoy your new EV!

From the car360 team

Rated 5 out of 5 stars

Very good customer service

Very good customer service, kept me informed throughout the whole process. Car was in condition as described. Would recommend.

June 25, 2026
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Reply from car360

Hi,

Thanks for taking the time to let us know about your experience. Keeping you in the loop throughout is something we really care about, so it is good to know that came through. Enjoy your new EV!

From the car360 team

Rated 5 out of 5 stars

Excellent customer service

After spotting the car I was looking for on auto trader I was led onto the Car360 website. I found the website easy to navigate and it gave me all the information I needed and the confidence to ring up the company to enquire about the car. I got through to Harry who explained how the whole buying process worked and said that my old Fiesta could be taken in part exchange. I had intended to go to Car360’s premises to look at the vehicle (a 90 minute drive) but decided against it when Harry told me about their 7 day returns policy. A week later, after receiving and paying the invoice, my new car was delivered and my Fiesta taken away. The whole process went smoothly with Harry always ready to answer my questions and put my mind at rest. I’m very happy with my new electric car and would highly recommend Car360.

June 24, 2026
Unprompted review
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Reply from car360

Hi June,

Harry is brilliant at putting people at ease, so thanks for the kind words about him. Really glad the 7-day money back policy gave you the confidence to skip that 90-minute drive!

From the car360 team

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