Chance who I initially spoke to on the phone was very friendly and broke everything down so all the information was clear and that I understood everything. I really appreciated the follow up emails... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
At car360, we specialise in high-quality used EVs, making the buying process simple, transparent, and hassle-free. Every car goes through a 100-point quality check, includes detailed imagery, and comes with expert support plus a 7-day money-back guarantee.
Written by the company
7-day money-back guarantee
Unit 1 Key Point Cannock , WS12 2FN, Cannock, United Kingdom

Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Car360 helped me buy my car at the end of its lease, all went well and Kira did a sterling job organising everything

Reply from car360
This is the 2nd time we have bought a car from Car360 and each time has been flawless. The whole experience was polite, professional and first-class from dealing with Chance and Kira to taking delivery from Tom. All 3 are a credit to the company. Great service, great car and I recommend them to everyone I speak to. Love my new car!!!🚘

Reply from car360
I recently bought a 2022 Tesla Model 3 from Car360, and I couldn't be happier with the experience. A massive thank you to my salesperson, Chance Lewis, who was brilliant from start to finish. He kept me informed every step of the way, answered all my questions, and made sure the vehicle was in pristine condition for my delivery on June 12th. Since Car360 specialises in electric vehicles, I felt incredibly reassured by their expertise throughout the entire process. I highly recommend Chance and the rest of the team for a smooth, transparent, and hassle-free purchase!

Reply from car360
Very rialiable service, though wiating time was 2 weeks from order but worth wiating. The Tesla model 3 car whivch was delivered better than my expectation. Battery percentage was as I was told. Very clean and smooth car. Suspension was very good and every function was working.

Reply from car360
Really excellent service! Friendly, professional, and efficient throughout. Communication was clear, and the whole process was handled smoothly from start to finish. After getting over the initial inertia of buying a car in a different way (i.e. online) i'm converted, and will be doing it this way from now on!
Thank you to the team at Car360!

Reply from car360
Everyone is professional & friendly, following the customer through every step of the process. Any questions were dealt with promptly and explained fully.

Reply from car360
Top notch service. Clear communication from start to finish. Car delivered exactly as described. Chance and his colleagues were absolutely brilliant.

Reply from car360
Very efficient transaction, staff so helpful and knowledgeable, refreshing to find a company who really know and understand EV’s

Reply from car360
The experience was very pleasant from start to finish. I found what I wanted on the website, reserved it and was promptly called by a member of the team. They talked me through the whole process and I received my car within a week

Reply from car360
Kira was amazing and handled my purchase of a car very professionally

Reply from car360
Car360 are amazing to deal with, from the first contact all the way through the process they kept in touch and answered all questions asked. My contact was Harry Redler and he was great to deal with and very responsive to my questions. I would highly recommend car360 for their excellent service and professional support.
Ken Edwards.

Reply from car360
It was our first time buying a car online. I can't lie and say I wasn't sceptical. No matter how you look at it, it's a huge commitment to purchase something so big without seeing it first.
But the whole process has been great. From first contact, answering our weird questions, easing us through the process - it was well thought out from start to finish.
Ellie has been an absolute star getting us sorted.
The car arrived extremely well prepared and is everything we hoped it would be. I wouldn't hesitate to do it again.

Reply from car360
I purchased my first EV through car360 and traded in my old car. The experience was extremely easy. In fact, the service was so good and simple that my wife thinks it was too good to be true.
I did mess up handing over my V5 document (gave them an old addressed one by mistake) for my old car. However, they were more than understanding and the issue has now been resolved (my fault, not theirs).
I wanted to give special thanks to Ellie. She facilitated the whole process, was consistently friendly and very helpful.
I change my cars infrequently, but I would use them again and I would recommend to a friend.

Reply from car360
Outstanding service Brandon was first class and managed the whole process very well. First time I have ever brought a car outside main dealerships and with the warranty options and focus on electric cars I would recommend to anyone! Simon b

Reply from car360
Really great support from Spence, he answered all my questions and I never felt pushed into purchasing or upsold on anything I didn’t want. Super helpful info from John that delivered the car, he made sure I was happy and explained all the features of the car to me. Really, really, positive experience, really happy with the standard of the car it was really clean and just as described.

Reply from car360
From the moment I was contacted by Spencer Duru, I knew he had every interest in getting me the car I wanted; even when we had a small hurdle, this was quickly resolved due to Spencer’s interest in doing everything he could to get the deal over the line. Absolutely nothing I can say that was negative about my experience from buying my first EV at Car360. It’s very likely that I’d be using them again in the future if/when I decide to purchase a new EV - but for now, I couldn’t be happier with how perfect my Q4 Etron is. Also to mention, the car was in an outstanding condition; also very clean.
Again, massive thanks to Spencer Duru for helping me throughout the process, he couldn’t have done anything more for me - thank you!
Would definitely recommend Car360!

Reply from car360
It was my first time getting a car without physically seeing it beforehand.
I'd looked at a few cars at Car360 but as is usually the case with great deals you've got to strike fast otherwise someone else will beat you to it.
However I had Chance as my advisor & he was on hand to help in every way I needed making sure I knew about any new cars that had become a available & how much each car would cost including the extended warranty to put me at ease & trying to figure out the best deal possible and to accommodate me for the delivery.
Would highly recommend anyone looking for their new car to go to Car360 first.

Reply from car360
So far brilliant. Was extremely sceptical about their selling model. But needn't be worried. Admittedly only had the car 1 day , but everything that was promised has been forfilled . I have bought.many cars in my time but this was the easiest by a country mile. Car was as described. PX non issues. Danveer was great and kept me informed . Credit to the business. Not pushy from the start. If you are sceptical like I was ..Don't be !

Reply from car360
Very good customer service, kept me informed throughout the whole process. Car was in condition as described. Would recommend.

Reply from car360
After spotting the car I was looking for on auto trader I was led onto the Car360 website. I found the website easy to navigate and it gave me all the information I needed and the confidence to ring up the company to enquire about the car. I got through to Harry who explained how the whole buying process worked and said that my old Fiesta could be taken in part exchange. I had intended to go to Car360’s premises to look at the vehicle (a 90 minute drive) but decided against it when Harry told me about their 7 day returns policy. A week later, after receiving and paying the invoice, my new car was delivered and my Fiesta taken away. The whole process went smoothly with Harry always ready to answer my questions and put my mind at rest. I’m very happy with my new electric car and would highly recommend Car360.

Reply from car360
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.