Car Accessories Plus Reviews 

281
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, noting that purchases often arrive promptly within just a couple of days in perfect condition. Buyers also appreciate the great product quality, authentic items, and the absolute ease of navigating the online ordering systems for various car accessories. Some reviewers were not happy with delivery communication or experienced unexpected shipping delays with their orders involving third-party couriers. A few other people also felt that certain delivered items did not fully meet expectations regarding material thickness or specific design features.

What people talk about most

Product

Consumers find product quality to be exceptional, expressing satisfaction with genuine accessories that fit... See more

Service

Customers had positive experiences with service, highlighting prompt responses and fast delivery times.... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the exceptionally fast... See more

Quality

Clients share positive opinions on quality, highlighting excellent products and fantastic service from start... See more

Order

Reviewers mention positive feedback about order experiences, highlighting that the online systems are easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After a full, challenging day with instructions that were reasonably helpful, the most difficulty was with installing the second gate. The instructions need a clear photograph of both gates installe... See more

Rated 5 out of 5 stars

The local Kia dealer said that the mud flaps were not available from Kia for a car that is over 2 years old. I found some on Car Accessories Plus after a Google search. These were genuine mud flaps... See more

Rated 5 out of 5 stars

Easy online ordering system, and product arrived within 24 hours even in the run up to Christmas. Fantastic service and a great quality product. Also, good communication via email when I had a query a... See more

Rated 5 out of 5 stars

I have used Car Accessories Plus before and they continue to impress with good prices, stock, and quick delivery. I needed to replace a pothole damaged 19 inch alloy wheel for my Cupra Leon, and they... See more


Company details

  1. Car Equipment Accessories Store

Written by the company

Car Accessories Plus specializes in providing a wide range of automotive accessories to enhance the functionality, aesthetics, and overall performance of vehicles. At Car Accessories Plus we take pride in maintaining strong partnerships with our 23 reputable manufacturers, ensuring that our customers have access to high-quality, genuine products that fit right the first time. We prides ourselves on our commitment of outstanding customer service.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

281 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(281)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Volvo floor mats

Fantastic product perfect fit for my car very helpful staff and very fast delivery I can’t fault anything about the service thank you terry.

January 24, 2025
Unprompted review
Rated 1 out of 5 stars

Damaged item waiting a month for refund!

Sent me a damaged item. I returned it over a month ago but they have not refunded me or even responded to my emails. This website is a scam

Order number: 11117

Tracking number of my return: PBIS6924499001

Return was received by I WALKER on 2 January 2025 (i have photos from parcelforce)

I emailed on 12 january and again on 26 january. No response

December 16, 2024
Unprompted review
Rated 5 out of 5 stars

Faultless Service plus Fast Delivery

Bought set of mats for my Hyundai EV. Rang the helpline as there are several versions of the same model (ICE/EV/Hybrid) and the agent gave me the correct references.
Ordered late Friday, arrived first thing Monday owing to Parcelforce not delivering weekends.
Nothing to complain about so 5 stars

August 15, 2024
Unprompted review
Rated 5 out of 5 stars

Bought Mazda 3 car mats

Bought Mazda 3 car mats, took a little while (2 weeks from order date) but they were clearly genuine products, so it’s understandable.

Upon asking for updates, got very prompt responses via email.

Happy and would buy from this company again.

August 3, 2024
Unprompted review
Rated 1 out of 5 stars

What a shambles and waste of time

On 7th July (8 days ago) I ordered a set of mats for my Mazda and paid for a 24 hour delivery but as it was a Friday I was not expecting delivery until Tuesday 11th but nothing.
Checked with their chosen carrier, Parcelforce to find delivery scheduled for Wednesday, waited in all day, nothing.
Contacted Andy at Car Accessories Plus and, for some reason, the driver had said I requested a later delivery when, after he raised a complaint, he ran out of time.
Andy assured me that the mats were still on his vehicle and would be with me on Thursday.
Guess what, nothing arrived.
Since this Andy has been ignoring my emails.
Checked with Parcelforce and my mats were out for delivery today (Friday 14th), waited in all day, nothing.
Checked with Parcelforce and the driver has said I was not in and left a card - he did not, I live at the end of a no through road and the only vehicle that travelled down the road was my postie.
Now having to dispute the payment with my bank, arghh!
Second bad experience with the Stoneacre Motor Group who own this Company in two weeks, there will not be a third.
Looking for accessories, please look elsewhere.

June 14, 2024
Unprompted review
Rated 2 out of 5 stars

I ordered from Car Accessory Plus a…

I ordered from Car Accessory Plus a set of car mats for a 2018 Jeep Renegade (£47,42), it said that the rubber floor mats fit models from 2014 to present.  
When I received the items, the passenger's seat mats did not have the fastening holes that were instead present on the driver's side. Using them in my car would be annoying because in absence of the holes the mat would not sit flat but stay raised from the footwell.
As a consequence, I had to ship the wrong set back and pay £12,40, and in order to get the right version I had to pay a difference of £ 22,57, for a total amount of £34,97. 
Since Car Accessory Plus already had in stock the right model for my vehicle, i.e. the one having the fastening holes on both sides, their website description was inaccurate. 
But I had to bear the consequences for this inaccuracy. I think that other sellers would have shipped the right model without charging any difference in price, because this was not my mistake or negligence.

March 11, 2024
Unprompted review
Rated 5 out of 5 stars

An error shows how good the company is

You can often tell how good a company really is, when an order problem is encountered, and this is one of those cases. I ordered an alloy wheel for my car, which when it was delivered, it was not the one ordered. I contacted the company, and after checking, and without any fuss, they admitted the error, and apologised for the inconvenience. Andy then went out of his way to locate and obtain the correct item, and as soon as they received it, it was sent by Parcelforce 24, and it was received by me within days of informing them of the error, very well packed and a genuine item. On top of this, the wheel was a big saving on the price that I would have had to pay at my local car Dealer. Well done to Car Accessories Plus and Andy. I will certainly be recommending you and using your services in the future.
A very satisfied first time customer.
Terry Robins.

January 22, 2024
Unprompted review
Rated 5 out of 5 stars

Made an order for genuine car mats

Made an order for genuine car mats, my order was processed very quickly and was delivered within 48hrs ! Prior to ordering I had to check a few things on the phone and the advisor was very knowledgable and helpful. Extremely good service & price and they fit perfectly
Thank you for a pleasant shopping experience

October 9, 2023
Unprompted review
Rated 1 out of 5 stars

Beware as your get no confirmation of…

Beware as your get no confirmation of an item you buy , now I’ve got to get PayPal involved to return my hard earned money , very dodgy website
You have been warned

September 9, 2023
Unprompted review
Car Accessories Plus logo

Reply from Car Accessories Plus

Hello Gary,

I can see the confirmation email was sent to you on 27/08, and your order was delivered shortly after, can you please check your junk mailbox for the confirmation?

Please get in touch if you wish to discuss further!

Thanks,
The Car Accessories Plus Team

Rated 5 out of 5 stars

Excellent service

Purchased side steps for Vauxhall grandland x customer service outstanding very pleasant staff had a problem with parcel force tracking reported to customer services who acted immediately sorted out problem put a report against parcel force service excellent service will use again would highly recommend.Excellent.

July 12, 2023
Unprompted review
Car Accessories Plus logo

Reply from Car Accessories Plus

Bill Kemp, we appreciate the time you have taken to provide your feedback. Customer satisfaction is very important here at Stoneacre and we're pleased to see the service provided was to our high standard.

Best Wishes
IM - Stoneacre Head Office

Rated 1 out of 5 stars

Scam Website

This is a scam website where your money is taken and then nothing is dispatched. I have had to get in touch with PayPal and my credit card company to get refunds as my e-mails to them asking to cancel the 2 orders and to refund me were ignored. Stay clear!

June 23, 2023
Unprompted review
Car Accessories Plus logo

Reply from Car Accessories Plus

Hello David,

Thanks for taking the time to leave us a review, would you please give us some more information so I can investigate?

Please email us at sales@caraccessoriesplus.co.uk

Thanks

Rated 5 out of 5 stars

Does what is says on the tin

All round great service and you get what you ordered. If it states it fits a specific vehicle, it does. This is not your local car accessory supermarket, this is the real thing. I bought a Hyundai Tucson windshield/side window cover that fits exactly and perfectly, is good quality and delivered promptly. The only windshield cover I have ever had that actually fits properly.
Not the cheapest BUT you get what you pay for, quality

June 6, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely first class

Absolutely first class service and great price, even managed to get free delivery which I thought might have been snail mail but items arrived within 48 hours of ordering.

June 3, 2023
Unprompted review
Rated 5 out of 5 stars

The mudflaps I bought from them were…

The mudflaps I bought from them were genuine items with all the correct fittings and well packaged, they kept me informed a couple of times to say my package was on its way.
Nice company to deal with.

June 2, 2023
Unprompted review

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