Car Audio Centre Reviews 

1,964
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers had a great experience with this company. Customers frequently praise the highly knowledgeable support staff, competitive market prices, and exceptionally quick delivery times that make purchasing car audio equipment entirely straightforward. Many buyers deeply appreciate the smooth online ordering process, professional installation advice, and the consistently reliable quality of the specialized items received. However, some reviewers were not happy with occasional shipping delays, poor courier handling, and missing items discovered inside their delivered packages. A few people also reported frustrating communication breakdowns regarding stock availability, alongside extremely slow response times when trying to resolve order problems.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with some consumers praising great sound... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many praising the fast delivery times, excellent... See more

Service

Consumers find service to be exceptionally positive, praising the prompt delivery times and great... See more

Order

Customers had ambiguous experiences with order, highlighting both very positive and frustrating interactions.... See more

Price

People report positive experiences with price, frequently highlighting affordable costs and the best deals... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Initially when I had my first return due to a faulty unit it went swimmingly. When I returned my second damaged unit the circus arrived and e mail and phone calls galore before a single person took ow... See more

Rated 4 out of 5 stars

Excellent service from car audio centre. Order arrived promptly and communication was excellent. Only concern was how the courier delivered item and tossed it over my gate. Fortunately it was well p... See more

Rated 5 out of 5 stars

I hesitate when I saw the numbers of negative reviews on Trust pilot, but decided to give it a try because of a discount code. Anyway, long story short. Goods was ordered on Wednesday 7am in the mor... See more

Rated 3 out of 5 stars

Snooper SMH-580VW 8" brought this mid feb 26 by end of march i sent it back under warranty, disc failure,with a disc still inside, six weeks later after having to ask for an update they returned a... See more


Company details

  1. Car Stereo Store
  2. Car Accessories Store
  3. Hi-fi shop

Written by the company

Car Audio Centre is the UK's leading car stereo retailer with stores nationwide, stocking over 3000 product lines. Use our Car Stereo fitting accessories finder if you're looking to replace your factory fitted car stereo and don't know where to start. As authorised dealers for all of the car stereo systems, speakers and car equipment on the site, we offer a unique service online and at 5 local stores in the UK. Our friendly, expert advice means that customers come back to Car Audio Centre time and time again. Install a dash cam to benefit from lower car insurance. Dash cams, in car cameras and accident cameras are highly useful to legally support you in the case of defending liability in the event of an incident.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.0

All reviews

(1,964)

76 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

fairly okay

Fairly ok.
Easy to order.
Does EU shipping.
The shipping took a little longer than I expected, but it got to me and everything was in order.

June 1, 2026
Unprompted review
Rated 1 out of 5 stars

When i ordered stock showed 4 in…

When i ordered stock showed 4 in stock.a week later i still hadnt received anything,had no contact to say items were out of stock.after 5 days i contacted them to ask where my order was,was told it was expected in later that week,finally arrived about 10 days after ordering.
No communication and false stock levels shown on website.

May 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great choice online

Great choice online, helps making the purchase so much easier. Offering next day delivery also, for those that need items quickly. Will defo use again. Updated via WhatsApp with courier details. 10/10 . Thanks car audio centre

May 29, 2026
Unprompted review
Rated 3 out of 5 stars

Snooper SMH-580VW 8"

Snooper SMH-580VW 8"
brought this mid feb 26 by end of march i sent it back under warranty, disc failure,with a disc still inside, six weeks later after having to ask for an update they returned a new unit, but not my disc,said unable to remove? wonder how long this one will last! dispite this i do like it, but today i have found a design flaw, the soft rubber like material they make they screen surround out of distorts in the heat causing it to bow away from the side buttons, so a material change is recomended to a harder compound, brought from car audio centre, slow responce from customer service and the fact that they do not know how to remove the disc from the unit i find concerning,

March 30, 2026
Unprompted review
Rated 1 out of 5 stars

Absolute joke

Absolute joke. Ordered and actually paid for a road angel head unit and even paid for next day delivery. On the day of delivery was then told it was actually out of stock !!!

May 21, 2026
Unprompted review
Rated 1 out of 5 stars

Left outside for thieves

£300 on a speaker and the delivery company DPD leave it on the front step in the original box with pictures of the item on it. You should have at least plain boxes it first. We’re lucky it wasn’t stolen!

May 19, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely disgusting customer service

Absolutely disgusting customer service
Ordered on Thursday, told to be delivered on Friday, a full week later with 2 phone calls to them still nothing apart from a tracking number that only tells me that the item still hasn’t arrived at DPD to be delivered, what takes the piss even more is being told we will get back to you which hasn’t happened only 2 emails saying “how did we do”
Will never be using again

May 22, 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointed advertised stereo for…

Very disappointed advertised stereo for £479.00 bought it. Then had to chase two weeks later when hadn’t arrived. They said it wasn’t in stock refunded my money and then put the price up to £549.00 I bought it again reluctantly at this price and again had to chase to refunded again. They advertise stereo they don’t as cut as on have in stock. 4 weeks they have had my money overall terrible service

March 28, 2026
Unprompted review
Rated 1 out of 5 stars

Stay away from this company they do not…

Stay away from this company they do not communicate with you or anything I’ve been waiting over a week for a subwoofer that should of been delivered within 5 days and still they’ve not told me what’s going on and I still haven’t received my order honestly I wouldn’t recommend this company to anyone unless you want headaches and want to worry if your being scammed or not

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

I can't praise the car audio center…

I can't praise the car audio center enough. I tried to fit a dsp amplifier myself and it sounded awful, so I gave up and took it to these people. They sorted out all the issues that I made, and tuned the dsp, now my car audio sounds great I just wish I had taken it to them in the first place, because I spent money I didn't have to, to get my system to work. All the guys were very friendly and knowledgeable and from now on I will do all my audio needs with them.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Buyers experience

I've bought items several times from this company, Iford branch, served by the manager Michael. I've always found him friendly and helpful giving me good advice. The shop has a large range of products to choose from as well. I would recommend this shop rather than buy online for the advice provided

January 9, 2026
Unprompted review
Rated 1 out of 5 stars

Wish I had read other reviews before…

Wish I had read other reviews before ordering from this company. Ordered some speakers and heard nothing for a few days. Then got told I need to wait a bit until they’re in stock. Then when the package arrives it includes only the fitting kit and no speakers. They don’t reply to emails and on phoning he didn’t apologise and just asked me to…. email a picture of what’s in the box. Not holding out much hope. Unprofessional and uncommunicative company - as others have said they seem to take your money and then don’t deliver. Plenty of other companies out there you could use with a decent reputation, just wish I’d checked this lot before using them.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

VW Tiguan Speaker Upgrade

Had all 4 speakers upgraded today on a VW Tiguan . Everything was explained in simple terms and transparent pricing given. Thanks guys for doing a great job . Work was carried out promptly and in good time . Seem like a nice bunch of guys .Will definitely return for further upgrades in future .

January 28, 2026
Unprompted review

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