CarDelMar Reviews 

Car hire was arranged from Reykavik domestic airport - it was not clear that the car was in the city and the journey involved caused quite a bit of delay.
We were also - incorrectly it turns out charged extra to increase mileage allowance and now are having to negotiate a refund.

Very professional fast and efficient with very friendly staff I would highly recommend

The actual booking part of the service was fine, however, the reason we picked the hire car partner was because of it being on-site on the information page.

However, when we went to pick up the car there is no counter and no agent. The meeting instructions were inadequate to say the least and we ended up waiting around for over an hour and half along with several phone calls to a number that wasn't answered so then had to ring the main office and be transferred to the local office.

The actual site isn't at the airport and you have to get a shuttle to the site.

On the plus side the vehicle was great and exactly what was needed and asked for.

The instructions for return of the vehicle where supposed to be simple. Phone an hour before you drop the vehicle off - it's a shame that when i rang about 8 times for over half an hour there was no answer...

Not a great experience overall and I won't use CARO as a hire company again.

I'd rather pay a bit extra to get on airport pick up and drop off.

this process was very easy too book and had no issues one at the destination

Easy to use, easy to book, easy interaction at the airport, no issues at all. Would recommend

Unfortunately, we had to wait an hour at Hertz Port Elizabeth Airport before a car was available....there were a number of other people waiting also.
Hence, I was so pleased when it came that I did not bother to check the fuel gauge which, after doing a few kilometres I noticed was only just under 3/4 full. However, I did not want to take it back and waste another hour whilst they found me another. Thus I had to fill it up on return as I did not think that I would be believed as I dropped it off in Cape Town Airport.

Nevertheless the car was OK and gave us no problems

Very competitively priced, efficient and very easy to deal with. I've booked with them before and have no hesitation in recommending using this excellent company.
Collected car from Cape Town airport, all went very smoothly and returned the car three weeks later, Again efficient and smooth.

Arrived with my prepaid voucher to collect the vehicle where I was told I couldn't use the credit card or debit card I presented for the deposit, both these cards had been used fine before and after trying to collect the car with other retailers! I was then told that if I wanted the car I needed to pay them a further 350 euros! Will never use again and I want my money back as didn't take a car!

Pro Car, the partner car company near Keflavik Airport, Iceland were prompt upon arrival, hassle free at the office (i.e. no hard sell re extras) and no issues with return of car, with 24hr service back to airport - would use them again.

CarDelMar - helpful website but, alas, no response to any emails prior to departure - made me nervous in case I needed to contact them for anything.

I have used CarDelMar twice in the last 2 months and both times I had no problems whatsoever. Cars were almost new and very reliable. Highly recommend this company.

The car I picked up in Cape Town airport was an Opel Adam. The roof was white and the rest of the bodywork a dark blue. At first sight I did not like the combination, but it was however a great car to use for three weeks.
Six speed manual, aircon, cruise control, one push windows, all at a great price.
I got a best of 54 mpg.
The one thing I disliked, and I have experienced one before in a Mercedes, was the stop/start operation of the engine when at standstill.
The quality of finish on the car was poor, but the overall experience was hard to fault. Really great value at the price, and all the extras I needed too.

All the paperwork and the website indicated that our car rental company (Caro) was located within Munich Airport. We couldn't find the rental desk anywhere. We had been given a local number in case of problems, but the number was out of date and it took six attempts with expensive calls before we could hear the correct number. After an hour of frustration a rep drove up in a van. He had been told we were arriving at 9pm. We had paperwork to prove the flight number was known and the car rental pickup had been booked for 10am. We then discovered the rental company were a 10 minute drive away from the airport by van, so had to factor in that inconvenience for an extremely early car drop off at the end of our holiday. We arrived to find we had missed the van shuttle to the airport and were expected to wait 15 mins in the office before the shuttle came to pick us up; with two kids, and a very early flight; all the reasons why I had booked with a company I believed to be located within the airport. I will be taking this up with a complaint to CarDelMar. Caro themselves did everything possible to help us out but CarDelMar were to blame for the debacle. Unhappy customer indeed.

I have been charge twice for car and i got big issue to get refund

car rental processing and execution, car itself and price was very ok

I have rented cars at Cardelmar 6-8 times over the last two years. The car rental involved has been either Europcar or Avis, and I have picked up and returned the car in Munich.

My car renting has every time worked out very well! That is of course partly due to the good work of Europcar/Avis, but I am also very satisfied with the services of Cardelmar:

**The homepage is easy to use and provides you with useful filter functions. The types of cars I’m looking for are more or less always available, even when booking on short notice. Somehow, prices provided are also reasonably stable.
**I’ve so far never had any bad surprise, when picking up the car. A car from the ordered category (or better) has always been there, and there has not been any misunderstanding about the time period of the booking. I never needed to pay any more than the price announced by Cardelmar. (By the way, the attitude from Europcar/Avis staff was so far extremely professional. No attempts to make my rental more difficult/expensive, because I did not book the car directly with them.)
**I always choose the “Coverage without excess” insurance. In my experience this insurance from Cardelmar is substantially cheaper than buying it directly from Europcar/Avis.

When renting last time I damaged the car by parking clumsily in a narrow parking house. This meant, that I, for the first time, had some use of my insurance. My experience:

**Most important: I quickly got the money, which I had to pay to the car rental, back – within a week after providing the receipt to Cardelmar, the money was paid out!
**Clear instructions on what I needed to provide to Cardelmar. Staff was efficient and friendly. I called Cardelmar three times, and every time got through very quickly to an attendant (in comparison it was ‘mission impossible’ to call Europcar’s customer service…)
**The technical interface (homepage / call center) was less impressive, though. The routine to open a ticket at Cardelmar’s homepage did not work. OK, when calling, a friendly attendant did it manually for me, but it was still a bit annoying. Some links to essential information at the homepage did not work. When calling, the dial-in menu I had to go through before getting connected to the attendant was not logical at all.

SUMMARY: I am very satisfied with Cardelmar, and will for sure continue using them! To make a good experience even better, they could improve/correct a few things in the technical interface, though.

Easy to deal with & good quality car & service
My wife & I were completely happy with the cheapest car (A Chevy Spark 1.2) in Cape town for a 9 day visit. The 4 door car took us easily with a pencil golf bag & two suitcases. I would choose a higher capacity car in the Johannesburg area as it is much higher & 1.6 is the minimum capacity needed to be comfortable. Recommended agents

I read some reviews some with negative feedback,but i have no complaints whatsoever everything was really good,the actual car hire company (autorent) were excellent.

Easy website to work through, value for money, and fast efficient service when collecting the car.

All went well until the car was picked up when we were hit with unnecessary charges for winter tyres, these apparently are compulsory in Switzerland, the fact I was using the car in France did not seem to be considered. Disappointed.