Cardiff Airport Reviews 

Drop off at Cardiff airport is a disgrace as I was there for 3 minutes and they charged me £3 drop off should be free it's not like I was parking the car and going into the airport.a total disgrace

We were surprised to find that there was no direct bus service from the centre of Cardiff to the airport. That must go down as a first. Do not pay for the use of the executive lounge. You are required to sit at a designated table, where you are allowed two alcoholic drinks and snacks.
As stated the baggage reclaim system does not work.
I can see why folk do not use this airport.

Took longer to get my suitcase than my flight… try employing staff that done look like that smoke crack
Absolutely shocking would highly advise people to use bristol… you cant put a price on the mind numbing ordeal you will have

We flew from Cardiff, we only live a few miles from the airport, but this was our first time. I was really impressed by the modern airport and the amazing service, they are trying super hard. There is not a big selection of clothes shops etc as in bigger, busier airports, but the duty free staff were super friendly and there was a good selection. There is a nice pub, a shop, phone chargers in the seats and a free water refil within departures which is great. From landing we had collected our bags and were outside the airport in about 1/2 an hour…. Amazing!! I just wish there were more long haul holidays and a bit more choice of destinations … I hope this will come with time. Keep up the good work!

Airport not bad but the ground crew are a total disgrace. Took them 20 mins to get a ladder to the plane so we could get off and then 1/2 hr and counting to get our bags 50 yards from the plane to the baggage hall. Swissport at Cardiff are complete garbage.

But to put a more positive spin on things everything about the trip home from Alicante to Cardiff (except Cardiff Airport ground crew) was fantastic. Vueling airline was superb, clean, efficient, friendly, on time. Good airline👍

Through passport control ag 9pm , baggage not available for collection until 10.15pm... no communication from the little staff that were there

Went to Cardiff to fly with Vueling. The airport is small, has two security scanners. The staff are so rude, really strict on how many liquids you take through. When questioned I had too many, the security man stated mascara was a liquid. He almost had pleasure telling me to sort it out and in one bag. Really petty 🤣
The only good thing about the airport is that it has as a Greggs, hence 2 stars and not 1.

My experience of KLM flights to and from Cardiff Airport is that flights are on time: excellent. Boarding and returning are super quick. But don’t expect to shop or to eat anywhere other than lacklustre Costa or Greggs. Public transport to and from the city of Cardiff is slow and infrequent: Dire, dire, dire.

Cardiff airport and vueling airlines are absolute shambles DO NOT BOOK WITH THEM, as staff have already stated to us they have booked multiple flights over booked by 9 and 7 people. Me and my friend who were travelling with family for my best friends 18th, also left a 7 year old who was flying with us in tears. A bald young man with glasses called dan pittoson? Who was checking us in had 0 sympathy for all of us. He accused us of shouting at him and telling us to leave the airport when we were asking questions for companion. No compassion or empathy shown by this lad. We had to REBOOK 2 SEPARATE flights from BRISTOL airport which cost over £1000. Not even our compensation meets to that. Absolutely disgusted with the service only 2 members of staff shown sympathy and told us that this isn’t the first time or will be the last. This has ruined now as not only someone’s 18th birthday but also a family holiday. Thank you to your staff at Cardiff airport. NOT.

Incredibly helpful staff here, quiet airport.

We had a 9 month old with us and had exceeded baggage amount for max one bag, they kindly found a spare bag for us to split luggage. Which was hugely appreciated.

Security and boarding very supportive when travelling with a young child.

Small. easy to walk around to get to terminals.
If I can I always try to fly from Cardiff

If you travel light with only hand luggage (6kg) they charge you extra if they think it looks too big for Ryanair luggage size cage. Even when we had no problem at our original airport.
Wales loses out as it means you can’t buy anything(even small) to bring home.
Not impressed!

What an absolute dump of an airport. No where to sit areas shut off and it’s not even peak time.

Best thing that can happen is to shut it down completely

Despite only living a few miles from Cardiff Airport I rarely use it. On a recent trip to Berlin I remembered why. Grey, drab, with endless queing and over-zealous security, I imagine this was what airports were like in Communist- era East Germany. While going through security I was instructed by one of the Stasi to not only take off my belt which I was expecting, but also my boots which I wasn't. Having then gone through the scanning machine, and then scanned with a hand held device, another security official then ran his fingers around the inside of the waist of my jeans. While I'm sure it must be nice for his work to also be his hobby, for me standing there in my socks the whole experience was demeaning and degrading. In contrast returning through Berlin Airport was an entirely different experience. Bright, modern, with friendly security officials who saw no need to strip and search me.

Really great

The staff on security were absolutely lovely ! Let me take my time and even helped me clean up my bag after a makeup explosion. Fab service!

The access roads leading to the airport are confusing and very poorly lit at night. Some of the worst traffic signalling I have seen anywhere in UK. The airport signs aren't consistent.

The signage on arrival is also confusing. Lanes for car parks are not clear with too many signs.

One sad looking Greggs open at 4am before going airside. Not the best place to see people off. It is like being in a deserted hospital ward. The only toilet open was disabled. It's not a bright and cheerful environment pre departure.

Honestly I would pay more to use Bristol where you can relax with plenty of choices for eating / drinking.

Needs a revamp.

First time flying from Cardiff as it’s normally cheaper for us to fly from Bristol or Birmingham but will definitely consider paying slightly extra to fly from Cardiff for future holidays! Very simple, quick and easy check in, no queues for security due to the limited amount of flights daily, plenty of space in the airport. Small duty free but had what you might need! Breakfast in the restaurant was tasty and reasonably priced for an airport! Airport and toilets were clean. Boarding was easy and not much walking as it’s only a small airport! Plane left on time. Arrival into Cardiff wasn’t an issue either. Landed, was off the plane, bags collected, and back in our car within 30 minutes!

We visited for me in what was the first time in over 10 years. It has changed, still only small but relaxing as minimal departures spread evenly apart.

It would benefit from likes of a Burger King or KFC, maybe a proper breakfast cafe or greenking type pub. Food is very limited and the one couldn’t cope with passengers on top of other passengers due to a failed flight.

Would we fly again or use this Airport definitely, why not?!

Straightforward check in and baggage collection on return. Only issue was having to wait for lost property as not staffed but had I not left the item I would have not had to go through the process.

Staff are friendly from arrivals, border force to those behind the scenes.

Whoever designed this airport is either a sadist or a practical joker. The arrivals procedure was atrocious. What a gruelling trek it was. Long corridors (understandable) but then up stairs only to have to come back down stairs, not once but twice !!
I really felt sorry for those with young children and those with mobility issues but not severe enough to qualify for assistance.
Had to wait ages for luggage to appear (must have been travelling the same corridors and stairs that we had to). Other passengers were discussing the up and down stairs fiasco.
I have been told Cardiff has few airlines and destinations because of the excessive charges it applies. Bristol for me next time.