Cardinity Reviews 

47
TrustScore 3 out of 5

3.1

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Rated 5 out of 5 stars

This company has grown a lot it seems since I have been a customer. My personal account manager Gyte is always happy to help and explain things overall I am very happy. It would be even better i... See more

Rated 1 out of 5 stars

They have 'marketing' specialists inflating their reviews on quora and possibly here too. even a kid can recognize the attempt. speaks tons about how they operate.... we used to process with... See more

Company replied

Rated 5 out of 5 stars

Cardinity's team helped me creating my account in only 2 days. You can reach them easily via email or phone and they will always do their best to help you quick, like really quick. Something that real... See more

Company replied

Rated 5 out of 5 stars

We decided to use Cardinity as a payment gateway for our online shop - detailingstorebg.com , because of several advantages over other platforms on the market - Free platform - Very good integ... See more

Company replied

Company details

  1. Card Processing Service
  2. Financial Consultant
  3. Money Transfer Service
  4. Payment Service

Written by the company

Cardinity – the all-in-one payment processing provider. Subscription billing, competitive prices, and smooth integration guaranteed. Click to find out more!


Contact info

3.1

Average

TrustScore 3 out of 5

47 reviews

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3.1

All reviews

(47)

1 review in the last 12 months

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Rated 1 out of 5 stars

time waster giving false reason to not…

time waster giving false reason to not accept the application even that is not correct tell us your company is not register in UK even we provided the certificate of company registered in UK do not waste your time with them please they will reject you

February 15, 2022
Unprompted review
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Reply from Cardinity

Sorry to hear you had bad experience with us. Please understand that KYC is a long and detailed process. We might accept your business based on your industry and country, but details about your business (like processing history) may witness risk levels that are red flags. I am sorry to hear that we couldn't meet your expectations.

Rated 5 out of 5 stars

I am writing this review because I…

I am writing this review because I liked the way their customer support works. I had a problem of my payments being declined for some reason, but after emailing them I was quickly ensured that it's a problem with clients card. Really enjoyed this quick and pleasant problem solving

February 7, 2022
Unprompted review
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Reply from Cardinity

Thank you, Domas! We are glad that we could solve your problem

Rated 5 out of 5 stars

Prompt and pleasant customer support

It doesn't take long to receive an answer to my questions and the staff members are truly good at their job.

November 23, 2021
Unprompted review
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Reply from Cardinity

Thank you for your feedback, Matt. We are really happy to hear we managed to meet your expectations.

Rated 5 out of 5 stars

Awesome services

Awesome services, tech support was very helpful and integration was easy.

November 9, 2021
Unprompted review
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Reply from Cardinity

Thanks for your review. Always nice to hear!

Rated 1 out of 5 stars

Bad expérience with cardinity.

June 7, 2021
Unprompted review
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Reply from Cardinity

Sorry to hear you haven't been satisfied with our services. I wish you could collaborate more on why you disliked us via info@cardinity.com . Your genuine feedback would allow us to perfect our payment system

Rated 1 out of 5 stars

Very disappointed.

I applied for our business and provided all the infos they asked. Soon after they reached me out asking for more details about my business and, after I explained everything, they replied me back saying that my business is high risk and they can’t give me access to Cardinity.

We sell our own Instagram pages, created manually by our team, and our service is the main provider on the Italian market. We are only accepting PayPal at the moment because Stipe rules are more strict and don’t allow smm related business. But after we read Cardinity prohibited business list we thought we were 100% compliant with the platform but unfortunately we received a very cold mail saying that they rejected the request and there’s nothing we can do to change the result.

I know 5+ smm panel that are using cardinity and I don’t know how they got approved since their business is definitely more risky than ours.

Very disappointed.

May 18, 2021
Unprompted review
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Reply from Cardinity

By only checking the prohibited business list you can not be 100% sure you will be compliant. We are sorry to hear you have been dissatisfied. If our team makes a decision to decline a business, we had a reason to do so.
I am sorry to hear your story, but our compliance rules apply to everyone and there is little we can do if they are violated

Rated 5 out of 5 stars

great support

great support . thank you so much i will never use stripe again

April 3, 2021
Unprompted review
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Reply from Cardinity

Thank you very much for sharing your experience with Cardinity!

Rated 5 out of 5 stars

best payment processing

Thank you for your best service and support
i highly recommend business owners to use it

March 20, 2021
Unprompted review
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Reply from Cardinity

Hello,
Thank you. We really appreciate you sharing your experience with Cardinity!

Rated 5 out of 5 stars

Very good

After a bit of time submitting all the needed paperwork a good experience.

February 5, 2021
Unprompted review
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Reply from Cardinity

Thank you for sharing your experience! Cardinity team is glad to know that you are satisfied with the services!

Rated 4 out of 5 stars

it's nice I was accepted as a sole…

it's nice I was accepted as a sole proprietorship and gave nice % per transaction.
Integration took bit longer than expected, but it wasn't a big deal to me.
I was satisfied with their boarding procedure

January 19, 2021
Unprompted review
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Reply from Cardinity

Hello, thank you for sharing your experience with Cardinity!

Rated 5 out of 5 stars

I am using Cardinity for all my online…

I am using Cardinity for all my online businesses. So far (2years), I have had no problems at all.

very happy.

September 8, 2020
Unprompted review
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Reply from Cardinity

Thank you very much for your feedback! We are very happy to hear that you enjoy using Cardinity services!

Rated 1 out of 5 stars

it's a scam

it's a scam! I closed my account because I did not agree with their regulations, they refuses to refund my money and tell me that it is blocked for 540 days !!! so beware of Cardinity and apparently I'm not the only one to complain

June 23, 2020
Unprompted review
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Reply from Cardinity

Hello, we are very sorry that you are not satisfied with Cardinity services and we wish that your experience went better. The regulations that we apply are not made by us, we have to comply with Anti Money Laundering and Counter-Terrorism Financing laws which obligate us to gather necessary information. If a merchant refuses to cooperate and asks to close their account, the funds have to be held as a reserve for a certain period of time. After that period the money will be paid out to the merchant's bank account. If a merchant decides to provide the requested information, the funds will be released immediately. If you'd like us to investigate further on this situation, please email us at merchants@cardinity.com.

Rated 5 out of 5 stars

Cardinity is a great payment provider

Cardinity is a great payment provider - easy to install and use (I personally use it with OpenCart), never had an issue myself or had complains from customers.
I am also happy with the % they take as they are significantly lower than other ones I checked.
Overall I am very happy with my choice :)

June 22, 2020
Unprompted review
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Reply from Cardinity

Thank you very much for your feedback! We are very happy to hear that you enjoy using Cardinity services!

Rated 1 out of 5 stars

They have 'marketing' specialists…

They have 'marketing' specialists inflating their reviews on quora and possibly here too. even a kid can recognize the attempt. speaks tons about how they operate....

we used to process with them: 60% of transactions were getting declined because issuing banks don't trust them. they have tons of rogue customers hence the banks of half the world don't trust them anymore and NEGATE the payments.

They process tons of 'borderline' stuff and when they can they'll hold your money, pretend they have sent payouts when they did not.

they have Benjamin trying to sell you that cardinity is the best of the best, he gets a big cut im sure on this low level payment processor.

Internal dashboard looks like 1995.

May 29, 2020
Unprompted review
Cardinity logo

Reply from Cardinity

Hello,
We are very sorry that you have experienced any inconveniences while using Cardinity services. Unfortunately, Cardinity cannot control which transactions get cancelled. The reason why the transactions get cancelled is not that the issuing banks do not trust Cardinity. The issuing banks have a number of factors/rules which help them decide whether to approve or decline a transaction. If you experience problems with declined payments, please also check your integration.

Also, Cardinity only works with online business types which are approved by Visa and MasterCard.

If you would like us to further investigate the issue, please contact our customer support at info@cardinity.com

NB: All reviews about Cardinity on Trustpilot are written by real customers. Trustpilot has an advanced system which checks the legitimacy of each review.

Rated 5 out of 5 stars

The best online payment platform in the world

We decided to use Cardinity as a payment gateway for our online shop - detailingstorebg.com , because of several advantages over other platforms on the market
- Free platform
- Very good integration with our OpenCart platform, even though it is a very old version
- The customer does not leave our site upon payment
- High security when paying with a card that offers Cardinity
- The platform is multilingual, which is good when we sell in difrent countries
- And the most important thing is the excellent and fast communication with all of Cardinity team!
- Exellent support
Thank you Cardinity! Thanks to your payment platform, our company has increased its sales many times over!

April 3, 2020
Unprompted review
Cardinity logo

Reply from Cardinity

Hello, thank you very much for your feedback! We are very happy to hear that you enjoy using Cardinity services!

Rated 5 out of 5 stars

Overall happy so far…

I have used Cardinity for a few weeks and so far very happy with their service. Their integration was simple and they reply quickly to your questions. Payouts every Monday without any delays. Transaction rates are very low. Overall happy so far

March 23, 2020
Unprompted review
Cardinity logo

Reply from Cardinity

Hi, Mike!
Thank you for your feedback! We are very happy that you are satisfied with our services.

Rated 1 out of 5 stars

Cardinity is an CANCER.

Cardinity is an CANCER.

I have find this platform who is regulated by the central bank of the republic of lithuania. I had think they're serious so I'm register.
First Problem; You need of 1,5 week for be registered (really 1,5 week). They not ask all documents in same time but they ask new documents each days. When you're new you will receive your payment each ..... MONTH .
When you see that, like all person normal you think indeed it's better to stay far BUT we are never disapointed with this "company"
The day of payment I think be paid...LOL not with cardinity NO. The day of payment it's the day who you will receive an email where they will ask proofs you send the products. I provide many details BUT....still not good they wait the clients receive products for you pay. So concretly you receive payments not 1 month after but 1,5-2 month in the better case.

For resume if you want win money not use this company At the moment I write I'm not sure I receive 1 day the money they have. I'm youtubeur business I will in the next days make an video about Cardinity with "screen" where I will give my full opinion about the company and the team.

March 3, 2020
Unprompted review
Cardinity logo

Reply from Cardinity

Thank you for your feedback. We are very sorry that you have experienced any inconvenience. Dropshipping businesses with long delivery times are considered high-risk. That is why additional risk assessment is required. Please contact our customer support team directly by email merchants@cardinity.com so we can solve your problem.

Rated 1 out of 5 stars

This Cardinity company first confirmed…

This Cardinity company is very wrong because they first confirmed us, after received initially demands our company documents, that they are ready to provide PSP to open merchant account but then they begun demand so much authorities documents and confirmations from us above 30 confirmed and notarized documents for which we spent so much money and time above one month and to end said that our company don,t met their requirements because their risk team has decided that our company don,t met the EU rules and polices as well as VISA and MasterCard requirements.
BUT IT IS WRONG BECAUSE REALLY WE MEET ALL THESE REQUIREMENTS SINCE OTHERS PSP PROVIDER JUST DURING FEW DAYS HAS CONFIRMED US THAT THEY OPEN US MERCHANT ACCOUNT!!! Therefore please don,t believe to them what they promise you because to end they just can bypass you and all your efforts,time and money will be spend and losset for anything.

February 11, 2020
Unprompted review
Cardinity logo

Reply from Cardinity

Hello,
Thank you for your feedback. We are very sorry that you were unsatisfied with Cardinity services. Cardinity risk team thoroughly assesses each merchant application based on various risk factors, the required documents being one of them. Therefore, there can be several reasons why your application was declined.
Sincerely,
Cardinity Team

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