Wally Health - Upper East Side Reviews 10

Professional care that was thorough, kind, knowledgeable, and PAIN-FREE

Everything was perfect and would have given 5 stars if dentist had not been remote on my first visit. Otherwise no hidden fees and excellent cleaning and service!

Very clean and nice space. Everyone was so kind and made me feel comfortable. Hygienist was exceptional, understanding, and very skilled.

I had recently signed up for dental / cleaning services at Wallys NYC, and was very pleasantly surprised. What might have initially seemed as ‘too good to be true’ proved to be true indeed - their service is excellent, prices affordable, there are no hidden charges, and the staff is experienced, kind and courteous, so the entire experience was effortless. It takes a little bit of getting used to communicating via texts only when scheduling, but in the end it proved to be very efficient and easy. I warmly recommend their services. My experience was at their Upper East Side office, and my interaction was with Holly, Catarina, Magda and Adrianne and I give my sincere praise to all of them for their professionally, efficiency, snd kindness.

Carolina is my hygienist. She is a diamond! Specifically, she is highly educated, provides the information you need to know what's really going on and the tools to advocate for yourself with dental care and independent care. Carolina is genuine and refreshingly professional...and my teeth feel great after her dental care.

1 star (if I could give 0, I would). Misleading marketing + predatory lock-in + no real customer support.

I signed up for Wally Dental / Care by Wally because their ads heavily push “Swiss-engineered Airflow® technology” and “pain-free cleanings that replace traditional metal scraping tools.” I specifically chose them because I do not want my teeth scraped.

Reality: they still used scraping tools on my teeth during my cleaning. The experience did not match what they advertise, and I feel like I fell for tactical marketing meant to lure people in.

On top of that, the membership is essentially a 1-year lock-in. Once you use a cleaning service, you’re locked in for the year — no cancellation, no refund. That’s the kind of thing people need to know before they sign up.
The appointment itself also turned into a sales pitch. After my first cleaning, the clinician aggressively tried to sell me a filling. I firmly said no, and it still felt pushy and uncomfortable.

The worst part is their “support.” They push an automated text-only number (1-888-335-2957) that they market like an AI bot. You can’t call it — only text. And they use the same number for both marketing blasts and essential appointment communications (reminders, rescheduling, cancellations, questions). Their website also doesn’t let you properly manage appointments. So if you need help, you’re basically forced to text this number and “opt in” to receiving messages.

I was getting massive marketing messages from that number. I replied STOP to stop the marketing… and it also stopped all essential customer service communications. After that, I couldn’t effectively communicate with them. There was no real way to talk to a human, so I literally had to show up at the clinic in person multiple times just to raise basic concerns. That is unacceptable for a healthcare service.

I also found that they’ve been sued federally over unwanted marketing texts before. Here’s one case you can look up:
Frederick v. Wally Health, Inc. d/b/a Care by Wally, et al., S.D.N.Y. 1:23-cv-10363 (TCPA / marketing texts; default judgment entered and the case closed).

In the current climate, it’s wild that businesses are still allowed to run setups that feel designed to pressure consumers, lock them in, and make it hard to opt out of marketing without losing basic service communication.

They’re running a Valentine’s Day promotion right now — consider this a warning: don’t fall for the gimmick. I’m cutting my losses and walking away—after reading other reviews, I honestly feel lucky that money is the only thing I lost. Based on what others describe, it seems like this could easily cross into actual harm or injury, and I’m not willing to risk that.

very thorough exam, with hi-tech Xray and 3 D image of mouth.

Absolutely so happy with Wally

The hygienist was very thorough and I believe effective