I was struggling a bit to know where to start looking when we were wanting to find some respite care for my mother in law. The very sympathetic call handler was lovely and it felt like a relief to ta... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Does what it said on the listing. Identified bona fide residential care homes near me that had the best track record. Made me a neat shortlist without having to faff about looking up non-performers.No... See more
Company replied
Extremely helpful and empathetic. Response was very quick. Shortlist of homes and vacancies with relevant information emailed very quickly. All contacted me within a few hours. The whole process made... See more
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Carehome.co.uk's helpline service was great. I had a really tricky situation with the council trying to source a temporary care home place for my mother-in-law and being completely unsure about how th... See more
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Company details
Written by the company
carehome.co.uk is the UK's leading care home website, helping families find the right care, confidently. Compare every registered care home in the UK, read over 400,000 verified reviews, explore expert advice, and get free, independent support from our Care Help Team. Whether you're planning ahead or need care quickly, we're here to make finding the right care simpler.
Contact info
United Kingdom
- www.carehome.co.uk
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from carehome.co.uk
Hi Alison - thank you for your review. We're pleased to hear that you found our service efficient, responsive and helpful. We appreciate your feedback.
They were quick to answer and send…
They were quick to answer and send information on homes I might be interedted.
May 8, 2026
Reply from carehome.co.uk
Hi Jane - thank you for your review. We're pleased to hear that you received information quickly and found the service helpful in your search for care homes.
Very help good
May 6, 2026
Reply from carehome.co.uk
Hi Sharon - thank you for your review. We're glad you found our service helpful and appreciate your feedback.
Such a good service.
I thought it would just be a service that automatically sent my e mail to different homes. But it's more than that. I spoke to Laura who was wonderful. She asked questions about what my family was looking for and the care needs of my parent. She then pretty much let me offload and listened sympathetically. I felt so reassured after speaking with her. I recieved homes details very quickly and then had contact with them directly. Laura also followed up with emails.
May 7, 2026
Reply from carehome.co.uk
Hi Elaine - thank you for your wonderful review. We're so pleased to hear that the service exceeded your expectations and that Laura was able to provide both practical support and a listening ear during what can be a challenging time.
We'll be sure to pass your kind comments on to Laura. Thank you again for sharing your experience, and we wish you and your family all the very best.
We placed mum here in February 2026 the…
We placed mum here in February 2026 the care home staff are fantastic and mums care is is brilliant we can not fault anything
May 14, 2026
Unprompted review
Reply from carehome.co.uk
Hi Jacqueline - thank you for taking the time to leave a review. Just to clarify, we are not the care home itself, but rather a platform that hosts care home reviews. To ensure your feedback reaches the care home and helps other families considering their services, we would encourage you to leave your review directly on the care home's profile on carehome.co.uk.
So compassionate and helpful in these…
So compassionate and helpful in these difficult times.
May 13, 2026
Reply from carehome.co.uk
Hi Krystle - thank you for your kind words. It means a lot to know that our support has made a positive difference during a difficult time.
Very good site with great choice of homes
Very good site with great choice and substantial details about each care home
May 12, 2026
Reply from carehome.co.uk
Hi Kelvin - thanks for the positive feedback. We’re delighted to hear you found the site easy to use and informative in your search. We really appreciate your review.
The advice was clear and comprehensive
April 30, 2026
Reply from carehome.co.uk
Hi Jane - Thank you for your review. We really appreciate you taking the time to share your feedback.
A worthwhile experience
Sophie guided us through the process she was very professional and made the whole thing easy and stress free, now my mother in law is happy and well looked after in her care home.
May 5, 2026
Reply from carehome.co.uk
Hi Robert - thank you for your lovely review. We’re so pleased Sophie was able to guide you through the process and make things easier and less stressful for your family. Most importantly, it’s wonderful to hear your mother-in-law is happy and being well looked after in her care home.
Reply from carehome.co.uk
Hi Carole - thanks for the review! We really appreciate your feedback.
Imformative and Helpful
Was helpful . I was able to sort a care home myself. Its reassuring help is there if you want or need it .
May 5, 2026
Reply from carehome.co.uk
Hi Duffy - it’s great to hear that you were able to arrange a care home, and we’re glad it was reassuring to know support was available if needed.
Considerate focussed help
Janay took a lot of time learning about my (or rather my father's) needs. I was very anxious at the time and she was amazingly supportive and helpful. The daily updates on the list she sent were indicative of how up-to-date the information I received was.
May 11, 2026
Reply from carehome.co.uk
Hi Christina - thank you for such a thoughtful review. We're so happy that Janay was able to provide everything you needed during such an anxious period. It’s great to hear the regular updates and up-to-date information helped make the process a little easier for you and your father. We will make sure to share your feedback with Janay.
All round support
May 4, 2026
Reply from carehome.co.uk
Hi Marilyne - thanks for the 5 star review! Delighted to hear that we could support you.
Great Staff
Very quick, friendly and helpful. Followed up a few days later to see how things were going. Great service and staff and will definitely use again in the future
May 6, 2026
Reply from carehome.co.uk
Hi Cherry - thank you for your lovely feedback. We’re so pleased to hear you found our team quick, friendly and helpful. We really value your recommendation and look forward to helping you again in the future.
The assessment was through and…
The assessment was through and follow-up was added support was welcoming and needed.
May 4, 2026
Reply from carehome.co.uk
Hi Patricia - thank you for your feedback! We’re glad the assessment and follow-up support felt welcoming and helpful. It’s great to know we could provide the support you needed.
Very good response
My call regarding the information I needed was answered promptly. A very helpful Lady gave me comprehensive information that was very useful to find a care home for a friend with Dementia.
May 5, 2026
Reply from carehome.co.uk
Hi Sue - thank you for your kind review. We’re delighted to that the information provided was helpful in supporting your search for a suitable care home for your friend with dementia. We really appreciate you taking the time to share your experience.
Sent a list of appropriate care homes
April 30, 2026
Reply from carehome.co.uk
Hi Irene - thank you for your review. We’re pleased we could help you find suitable care home options. If you need any further support, we’re always here to help.
Care helpline was a godsend!
Your colleague Bryony on the help line was super supportive when we felt overwhelmed by finding a nursing home to support our 83 year old mum’s needs. The shortlist of 7 homes was so helpful and within days we had looked around and chosen Winscombe Hall. Mum is now settling in and we are very pleased so far. Thank you for making the process so much more manageable!
May 7, 2026
Reply from carehome.co.uk
Hi Kate - thank you so much for sharing your experience. We’re delighted to hear that Bryony was able to provide the support and reassurance you needed during what can often feel like an overwhelming process.
It’s wonderful to know the shortlist helped you quickly find a suitable home for your mum, and we’re so pleased to hear she is now settling in well at Winscombe Hall.
Thank you again for your kind words and recommendation. We really appreciate you taking the time to share your feedback.
Brilliant service
The lady who telephoned me was extremely helpful and guided through everything I needed to know/do and info I needed to provide very clearly and I knew exactly what was happening throughout.
Information was also emailed to me with follow ups to check how everything was progressing.
The lovely lady even contacted care homes on my behalf and did a lot of legwork for me. This was extremely helpful during a stressful time especially when I work full time.
Unfortunately my dad passed sooner than expected so we never got him settled in a care home.
But I highly recommend people use this service as it was massively helpful for me.
April 29, 2026
Reply from carehome.co.uk
Hi Paula - thank you so much for sharing your experience with us. We’re very sorry to hear about the loss of your dad, and we send our sincere condolences to you and your family.
We’re really pleased that our Care Help Team were able to provide clear guidance, support and reassurance during what was understandably a very stressful time.
Thank you again for your kind recommendation. We truly appreciate you taking the time to share your feedback.
Useful first port of call
Useful first port of call. I like the way I could filter on the website to find out facilities and caring offers at each home.
April 28, 2026
Reply from carehome.co.uk
Hi Lindsay - Thank you for your feedback. We’re pleased to hear you found our website a useful tool!
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