I was feeling overwhelmed and quite frazzled as my elderly, frail Mum had just been discharged from hospital with an increased need for care. I was particularly concerned about her falling and bein... See more
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What people talk about most
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Miranda has been the only person, despite numerous phone calls to sort out why our new Careline alarm wasn't working. She realised that I needed to pair the machine with my router. No-one had told... See more
Company replied
Right from the word go the experience has been brilliant all to the thanks to Myles who was on the phone call with us. He explained everything so well yesterday the 4th and the alarm arrived promptl... See more
Company replied
Sorry cannot name names but I can say without hesitation that the two people I spoke to were both friendly and helpful. The advice given enabled me to come to a swift decision. The follow up enquiries... See more
Company replied
Company details
Written by the company
Careline365 supplies personal alarms to vulnerable and elderly individuals across the UK. We understand the challenges that come with ageing. As health concerns grow, everyday tasks can become more difficult—and for some, this may mean reconsidering the possibility of living independently. At Careline365, we believe that doesn’t have to be the case. Our mission is to help as many people as possible enjoy safe, fulfilling later lives. That’s why we’re committed to offering our service at the best possible price, with simplicity at its heart. Technology doesn’t need to be confusing or intimidating—it can be a powerful tool for independence and peace of mind. We’re always looking to improve. If you feel we could have done something differently, we’d love to hear from you. Please reach out to our Customer Relations Team by visiting our Complaints & Feedback page.
Careline365
Written by the company
- HELP WHEN YOU NEED IT
- At Careline365, our mission is to help as many people as possible live safe, independent, and enjoyable later lives. We understand that ageing can bring new challenges—health concerns, reduced mobility, and the need for extra support. But we firmly believe that these changes shouldn’t mean giving up on independence. That’s why we offer personal alarm services designed to be simple, affordable, and reassuring. Technology doesn’t have to be confusing or intimidating—it can be a lifeline, a comfort, and a way to stay connected to help when it’s needed most. We’re always striving to improve. If you feel there’s something we could have done differently, or if you have suggestions on how we can better serve you or your loved ones, we’d love to hear from you. Please visit our Complaints & Feedback page to share your thoughts with our Customer Relations Team.
Ordering with Careline365
Free next day delivery
Ordering an alarm from us couldn’t be easier. Simply select the pricing plan option above that you prefer, then you can add any additional products you require. We work hard to make sure that we are never beaten on price or quality. Please call us for free on 0800 101 3333 to discuss our price guarantee.
Contact info
42 Barnard Rd,Bowthorpe Employment Area, NR5 9JB, Norwich, United Kingdom
- 0800 101 3333
- info@careline.co.uk
- www.careline.co.uk
Here for you
4.6
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Individuals helpful - back-up poor.
The individuals with whom I dealt were helpful and courteous especially a young lady from Norwich (Kathy?) but the general admin. side was very poor. I kept getting messages (4?) to say all forms were not completed, then more emails to say all my details had been received. Within a week of set-up I received 2 messages to say I had pressed the call button which I certainly had not. I now have a pendant. Cannot receive refund as set up was outside the time limit.
July 13, 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you for taking the time to leave your feedback.
We're delighted to hear that the colleagues you spoke with were helpful and courteous, and we're especially pleased to hear your kind comments about Kathy. We'll be sure to pass on your feedback to her.
We're sorry, however, to hear about the issues you experienced with our administrative processes. We understand how frustrating it must have been to receive conflicting messages regarding your forms and account details. We also appreciate your concerns regarding the alerts indicating the call button had been pressed when this was not the case.
We strive to provide a smooth and reliable experience for all our customers, and we're sorry that on this occasion we fell short of your expectations. Your comments regarding the communications you received and the equipment experience have been noted and will be shared with the relevant teams for review.
Jess
Fahad answered my queries.
August 13, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for taking the time to leave your feedback.
We're delighted to hear that Fahad was able to answer your queries and provide the information you needed. We always aim to offer clear, helpful, and professional support, so it's great to know that you had a positive experience.
We'll be sure to pass on your kind comments to Fahad, who will be pleased to receive your recognition.
Jess
Everything worked as expected.
August 11, 2026
Reply from Careline365
Good Morning,
Thank you for taking the time to leave your feedback.
We're delighted to hear that everything worked as expected and that you had a positive experience with our service. We strive to make things as straightforward and reliable as possible, so it's wonderful to know we met your expectations.
Jess
Myles was very helpful and explicit
Myles was very helpful and explicit, more than happy with the help I had today.
August 12, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for taking the time to leave your feedback.
We're delighted to hear that Myles was so helpful and took the time to explain everything clearly. It's wonderful to know that you were more than happy with the support you received and that Myles provided a positive experience throughout.
Providing helpful, informative, and customer-focused service is what we strive for, so it's great to hear that Myles made such a positive impression.
We'll be sure to pass on your kind comments to Myles, who will be delighted to receive your recognition.
Thank you for choosing us and for sharing your experience. We truly appreciate your feedback.
Jess
An easy and clear process.
It was such a change to get a quick response over the phone and a call-back was very helpful and quick.
The product’s benefits were explained clearly by Myles and having decided what I wanted from the company’s website, I went ahead no purchased the product.
August 12, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for taking the time to leave your feedback.
We're delighted to hear that you received a quick response and found the callback service helpful and prompt. We understand how important it is to be able to speak to someone when you need assistance, so it's wonderful to know that this made a positive difference to your experience.
It's also great to hear that Myles explained the benefits of the product clearly and professionally, helping you make an informed decision after reviewing the information on our website. We're pleased that the process was straightforward and that you felt confident proceeding with your purchase.
Jess
Myles was very informative and…
Myles was very informative and courteous.
Filling in details on the ‘view my order’ was a complete nightmare
August 11, 2026
Reply from Careline365
Good Morning,
Thank you for taking the time to leave your feedback.
We're delighted to hear that Myles was very informative and courteous throughout your experience. It's wonderful to know that he provided the information and support you needed in a professional and friendly manner.
We're sorry to hear, however, that you found completing the details in the 'View My Order' section difficult and frustrating. We appreciate you bringing this to our attention, as customer feedback helps us identify areas where we can improve our processes and make them more user-friendly.
We'll ensure your comments are shared with the relevant team for review.
Jess
Lucid telephone ordering
Lucid telephone ordering, next day delivery, elegant
packaging, informative instructions, complete parts
needed for setting-up (tomorrow), email confirming
purchase details and delivery number, useful contact
address and telephone number in emergencies.
August 11, 2026
Reply from Careline365
Good Morning,
Thank you for taking the time to leave such detailed feedback.
We're delighted to hear that you found the ordering process clear and straightforward, and that everything from the next-day delivery to the packaging and setup information met your expectations.
It's wonderful to know that the instructions were informative, all the necessary components were included, and that the purchase and delivery communications provided you with the information and reassurance you needed. We aim to make every step of the journey as simple and stress-free as possible, so it's fantastic to hear this reflected in your experience.
Jess
Professional
Chris was friendly and helpful, imparting all the important information in a professional manner allowing me to make an informed decision.
August 12, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for taking the time to leave your feedback.
We're delighted to hear that Chris provided such a positive experience. It's wonderful to know that he was friendly, helpful, and took the time to explain all the important information clearly and professionally.
We understand how important it is to have the information needed to make an informed decision, and we're pleased that Chris was able to guide you through the options and answer your questions with confidence and care.
We'll be sure to pass on your kind comments to Chris, who will be delighted to receive your recognition.
Jess
Carie who I spoke to
Really nice to speak to someone who understood and was able to give good advise
August 12, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for taking the time to leave your feedback.
We're delighted to hear that you had such a positive experience. It's wonderful to know that you were able to speak with someone who understood your situation, listened to your concerns, and provided helpful advice and guidance.
Providing supportive, knowledgeable, and reassuring service is what we strive for, so it's great to hear that we were able to help.
Jess
She was great
August 12, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for taking the time to leave your feedback.
We're delighted to hear that you had such a positive experience. It's wonderful to know that our advisor was able to provide great service and leave such a positive impression.
We'll be sure to pass on your kind comments to the team, who will be pleased to receive your recognition.
Jess
Bruno delivered excellent customer…
Bruno delivered excellent customer service by listening and relating to the customer, many thanks.
August 12, 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you for taking the time to leave your feedback.
We're delighted to hear that Bruno delivered excellent customer service and took the time to listen and understand your needs. Building a genuine connection with our customers and providing tailored support is something we greatly value, so it's wonderful to know that Bruno's approach made such a positive impression.
Jess
Helpful
A very polite , helpful lady who was efficient and reassuring.
August 12, 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you for taking the time to leave your feedback.
We're delighted to hear that you received such a positive experience. It's wonderful to know that our advisor was polite, helpful, efficient, and able to provide the reassurance you needed.
Providing friendly and supportive service is always our goal, so it's great to hear that we were able to make a positive impression.
Thank you for choosing us and for sharing your experience. We truly appreciate your feedback.
Jess
The warm & caring way I was dealt with
The warm & caring way I was dealt with. Friendly,courteous. Informative & honest,all information was up front
August 11, 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you for taking the time to leave your feedback.
We're delighted to hear that you felt you were treated with warmth, care, and understanding throughout your experience with us. It's wonderful to know that our team was friendly, courteous, and able to provide clear and honest information from the outset.
We believe in being open, transparent, and supportive with our customers, so it's especially pleasing to hear that you felt fully informed and reassured throughout the process.
Thank you for choosing us and for sharing your experience. We truly appreciate your kind words and your support.
Jess
Impressive renewal contact
Nawab made our enquiry extremely easy to follow and understand by her factual and calm telephone manner.
As a result of this my mother was happy to renew her subscription in the knowledge that she is looked after in her best interests.
August 12, 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you for your wonderful feedback.
We're delighted to hear that Nawal made your enquiry easy to understand through her calm, professional, and informative approach. Providing clear and reassuring support is something we take great pride in, so it's especially rewarding to know that your mother felt confident renewing her subscription and reassured that her best interests were being looked after.
We'll be sure to pass your kind comments. Thank you for choosing us, and we look forward to continuing to support your mother in the future.
Jess
Very informative
Very informative. Quick despatch of alarm watch. Answered all my questions.
August 11, 2026
Reply from Careline365
Good Afternoon,
Thank you for your positive feedback. We're delighted to hear that your Alarm Watch was dispatched quickly and that we were able to answer all your questions. We appreciate your support and hope to assist you again in the future.
Jess
Wonderful customer service
Wonderful customer service, friendly, knowledgeable and supportive.
Everything went smoothly from kit receipt to set-up.
Such a relief to have instant help available.
Thank you
August 1, 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you for taking the time to leave such wonderful feedback.
We're delighted to hear that you received friendly, knowledgeable, and supportive customer service throughout your experience with us. It's fantastic to know that everything went smoothly, from receiving your equipment to getting it set up and ready to use.
We're especially pleased to hear that having instant help available brings you peace of mind. Providing reassurance and support when it's needed most is exactly what our service is designed to do.
Thank you for choosing us and for sharing your experience. We truly appreciate your kind words and are delighted we could help.
Jess
Helpful and professional
Helpful and professional. Myles answered all my questions and the order process was easy.
August 11, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for taking the time to leave your feedback.
We're delighted to hear that Myles provided such a positive experience. It's wonderful to know that he was helpful, professional, and took the time to answer all of your questions, making the order process simple and straightforward.
We understand how important it is to feel informed and supported when arranging a service like ours, so we're pleased that Myles was able to make the process easy and stress-free for you.
We'll be sure to pass on your kind comments to Myles, who will be delighted to receive your recognition.
Jess
Excellent service from Myles
Excellent service from Myles . Took the time to explain everything I needed to know and nothing was any bother.
Huge thank you for making my order so easy at what has been a difficult time time.
August 11, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for taking the time to leave such wonderful feedback.
We're delighted to hear that Myles provided such excellent service during what we understand has been a difficult time for you. It's wonderful to know that he took the time to explain everything clearly, answer your questions, and ensure that nothing was too much trouble.
We understand how important it is to receive patient and supportive guidance when making arrangements like these, so we're pleased that Myles was able to make the process straightforward and stress-free for you.
Jess
Changes implemented your end with little regard of who is receiving them.
Giving you one star because you didn’t tell my parents 97 & 95 about the change in your automated call. They were very confused and distressed at the change. A letter to them or me or an email ahead of you doing this would have been most appropriate. Your target market don’t all understand how this auto reply speak to the base station works.
August 10, 2026
Reply from Careline365
Good Morning,
Thank you for taking the time to leave your feedback.
We are very sorry to hear that the changes to the automated call service caused confusion and distress for your parents. We completely understand your concerns, particularly given their ages, and appreciate that any change to a familiar process can be unsettling.
Your feedback regarding advance communication is valuable, and we understand why you feel that a letter or email explaining the changes beforehand would have been beneficial. We recognise the importance of ensuring that all customers and their families feel informed and reassured, especially when changes are made to services they rely on.
We take feedback like this very seriously, and a member of our team will be in touch with you to discuss your concerns further and review the matter in more detail.
Thank you for bringing this to our attention, and please accept our apologies for the upset caused.
Jess
When my father passed half way through…
When my father passed half way through the year, no credit offered for the remainder just a transfer of service.
February 12, 2026
Reply from Careline365
Good Morning,
Thank you for taking the time to leave your feedback.
Firstly, please accept our sincere condolences on the loss of your father.
We're sorry to hear that you were disappointed with the options available when the service was no longer required. We appreciate that this would have been a difficult time for you and understand your frustration regarding the remainder of the contract term.
Our team aims to provide support and guidance in line with our terms and conditions, including any options available for transferring services. However, we're sorry that on this occasion the outcome did not meet your expectations.
Jess
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