I was feeling overwhelmed and quite frazzled as my elderly, frail Mum had just been discharged from hospital with an increased need for care. I was particularly concerned about her falling and bein... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great customer support. Careline365 is one of those services you hope you never use but if you do need to then you want to to work seamlessly. I called today about a non-emergency matter - changing th... See more
Company replied
Hannah was calm and kind. She dealt with our issue reliably, and professionally. Hannah returned calls when she said she would and gave answers 9nly when she had them, no opinions just facts. Thanky... See more
Company replied
Miranda has been the only person, despite numerous phone calls to sort out why our new Careline alarm wasn't working. She realised that I needed to pair the machine with my router. No-one had told... See more
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Company details
Written by the company
Careline365 supplies personal alarms to vulnerable and elderly individuals across the UK. We understand the challenges that come with ageing. As health concerns grow, everyday tasks can become more difficult—and for some, this may mean reconsidering the possibility of living independently. At Careline365, we believe that doesn’t have to be the case. Our mission is to help as many people as possible enjoy safe, fulfilling later lives. That’s why we’re committed to offering our service at the best possible price, with simplicity at its heart. Technology doesn’t need to be confusing or intimidating—it can be a powerful tool for independence and peace of mind. We’re always looking to improve. If you feel we could have done something differently, we’d love to hear from you. Please reach out to our Customer Relations Team by visiting our Complaints & Feedback page.
Careline365
Written by the company
- HELP WHEN YOU NEED IT
- At Careline365, our mission is to help as many people as possible live safe, independent, and enjoyable later lives. We understand that ageing can bring new challenges—health concerns, reduced mobility, and the need for extra support. But we firmly believe that these changes shouldn’t mean giving up on independence. That’s why we offer personal alarm services designed to be simple, affordable, and reassuring. Technology doesn’t have to be confusing or intimidating—it can be a lifeline, a comfort, and a way to stay connected to help when it’s needed most. We’re always striving to improve. If you feel there’s something we could have done differently, or if you have suggestions on how we can better serve you or your loved ones, we’d love to hear from you. Please visit our Complaints & Feedback page to share your thoughts with our Customer Relations Team.
Ordering with Careline365
Free next day delivery
Ordering an alarm from us couldn’t be easier. Simply select the pricing plan option above that you prefer, then you can add any additional products you require. We work hard to make sure that we are never beaten on price or quality. Please call us for free on 0800 101 3333 to discuss our price guarantee.
Contact info
42 Barnard Rd,Bowthorpe Employment Area, NR5 9JB, Norwich, United Kingdom
- 0800 101 3333
- info@careline.co.uk
- www.careline.co.uk
Here for you
4.6
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Brian
Myles was very friendly and explained everything very clearly and the whole process was completed with ease
August 6, 2026
Reply from Careline365
Good Morning,
Thank you so much for your kind review! We’re delighted to hear that Myles was friendly, clear, and made the whole process feel so easy.
We’ll be sure to pass your lovely feedback on to Myles — it’s great to know his helpful approach made such a positive impression. Thank you for choosing Careline and for taking the time to share your experience!
Nick
Customer service agent helpful and…
Customer service agent was helpful and sympathetic
August 7, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for your kind feedback. We’re really pleased to hear that our customer service team was both helpful and sympathetic when you needed support.
Providing a caring and understanding service is incredibly important to us, so it’s lovely to know this came across during your experience. Thank you for choosing Careline and for taking the time to share your review — we truly appreciate it.
Nick
New setup service
After 15 months of a button and fall alarm, my90 yr old friend has been down graded to a button only alarm. The fall alarm has proved too variable to be reliable.
I’ve had at least 3 replacement boxes/watch setups over this time which have been frustrating in the extreme if the ‘Technical Dept’ has had to be involved.
But this time -probably because the call-centre acted on my insistence - I was phoned (Kerry) and emailed (Ross) with sincere apologies and great understanding of issues with customer care and the technology. The new box arrived swiftly and I’ve installed and tested it all successfully.
Customer care is really important. At last our issues were dealt with in the professional care and understanding I believe we should expect and receive.
I am genuinely grateful and hope the new set up proves functional and stress-free. We all hope, as carers/friends that this technology is never needed by our friends/family…
Thank you all
August 4, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for taking the time to share such a detailed and honest review. We’re genuinely sorry for the frustration and inconvenience you and your friend experienced over the past 15 months, particularly with the repeated equipment replacements and the difficulties you encountered when technical support was needed.
We’re very pleased, however, that Kerry and Ross were able to listen, understand your concerns and provide the level of care and communication you rightly expected. We’ll make sure your kind words are passed on to them.
It’s also great to hear that the new equipment arrived quickly and that you were able to install and test everything successfully. We completely understand how important it is to have confidence in the service, particularly when you’re supporting someone you care about.
We sincerely hope the new setup provides the reliable, straightforward and stress-free experience you’re looking for. And, as you so thoughtfully put it, while we all hope the technology is never needed, it’s reassuring to know it’s there when it matters.
Thank you again for your patience, your understanding, and for giving us the opportunity to put things right.
Nick
The service offered is good but the…
The service offered is good but the form filling is excessive in my opinion
July 13, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for sharing your honest feedback. We’re pleased to hear that you’re happy with the service we provide, although we’re sorry that you found the form-filling process excessive.
We understand that completing forms can feel time-consuming, and we appreciate you taking the time to let us know how the process feels from a customer’s perspective. The information we collect is important in helping us provide the right support when it’s needed, but we’re always looking for ways to make the experience as simple and straightforward as possible.
Thank you again for choosing Careline and for sharing your feedback — it’s genuinely appreciated and helps us improve.
Nick
Harshita was very helpful …
Harshita was very helpful and gave me all the information I needed
August 8, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you so much for your lovely feedback! We’re delighted to hear that Harshita was so helpful and provided you with all the information you needed.
We’ll be sure to pass your kind words on to Harshita — it’s wonderful to know she made your experience so positive and straightforward.
Thank you for choosing Careline and for taking the time to leave us a review. We really appreciate it!
Nick
Reply from Careline365
Good Morning,
Thank you for your kind feedback! We’re delighted to hear that our team was helpful and polite, and that we were able to resolve your issue quickly.
Providing a friendly and efficient service is really important to us, so it’s great to know we got things sorted for you without delay.
Thank you for choosing Careline and for taking the time to share your experience. We really appreciate it!
Nick
Drew was very patient whilst trying to…
Drew was very patient whilst trying to resolve my problem. I didn’t feel rushed or a nuisance.
August 7, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you so much for your lovely feedback. We’re delighted to hear that Drew was patient, understanding, and took the time to work through your problem with you.
It’s especially important to us that customers feel listened to and supported, never rushed or like they’re a nuisance. We’ll be sure to pass your kind words on to Drew — we’re sure they’ll mean a lot to him.
Thank you for choosing Careline and for taking the time to share your experience.
Nick
Rinita was very helpful and polite and…Dealibg with customer care
Rinita was very helpful and polite and gave me the information that I requested. I am more than satisfied with Careline as a Company they are excellent
August 7, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you so much for your wonderful feedback! We’re delighted to hear that Rinita was helpful, polite, and able to provide you with all the information you needed.
It’s fantastic to know that you’re more than satisfied with Careline and consider us an excellent company. We’ll be sure to share your kind words with Rinita — we know she’ll be thrilled to hear how much you appreciated her support.
Thank you for choosing Careline and for taking the time to leave such a lovely review.
Nick
Tom was very patient and helpful…
Tom was very patient and helpful sorting out the confusion about my account. Confusion seems to be frequent with this company perhaps dealing with mostly old an always vulnerable people causes I. I had Tom help me once before and was grateful for his patience and concern
August 7, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for taking the time to share your honest feedback. We’re very pleased to hear that Tom was once again patient, helpful and understanding when helping to resolve the confusion around your account.
It’s especially lovely to know that you had received support from Tom previously and remembered his patience and genuine concern. We’ll be sure to pass your kind words on to him.
We’re sorry that you’ve experienced confusion with your account, and we appreciate you highlighting this. Supporting our customers with patience, clarity and care is extremely important to us, particularly when dealing with matters that can feel complicated or frustrating.
Thank you again for your continued trust in Careline and for sharing your experience.
Nick
Samantha from accounts at careline 365…
Samantha from accounts at careline 365 was very helpful and made the process a really positive one.
August 7, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you so much for your lovely feedback! We’re delighted to hear that Samantha from our Accounts team was so helpful and made the process such a positive experience for you.
We’ll be sure to pass your kind words on to Samantha — it’s wonderful to know that her support made such a difference.
Thank you for choosing Careline 365 and for taking the time to share your experience. We really appreciate it!
Nick
Helpful
Knowledgable and helpful person on the end of the phone, talking us through setting up our new, digital care line.
August 3, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for your kind feedback! We’re delighted to hear that our team member was knowledgeable and helpful, and that they were able to guide you through setting up your new digital Careline.
We know that getting new equipment set up can sometimes feel daunting, so it’s great to hear that you had clear support throughout the process. Thank you for choosing Careline and for taking the time to share your experience — we really appreciate it!
Nick
Carrie was so friendly and very helpful.
Carrie was so friendly and very helpful.
August 6, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you so much for your lovely feedback! We’re delighted to hear that Carrie was so friendly and helpful.
We’ll be sure to pass your kind words on to Carrie — it’s wonderful to know she made such a positive impression. Providing a friendly and supportive service is really important to us.
Thank you for choosing Careline and for taking the time to leave us a review. We really appreciate it!
Nick
Very easy to order.
Very easy to order.
Ordered one evening and it arrived the next morning.
Easy to charge and option of pendant or keyring.
Lots of information to upload regarding emergency contacts and medical history, so need to have all the information to hand.
August 5, 2026
Reply from Careline365
Good Morning,
Thank you for your detailed review! We’re delighted to hear that you found the ordering process so easy and that your Careline arrived the very next morning. It’s also great to know that charging the equipment and choosing between the pendant and keyring options was straightforward.
We appreciate your helpful feedback about the information needed for emergency contacts and medical history. Having these details available does make the setup process easier, and the information is important in helping our team provide the right support should it ever be needed.
Thank you for choosing Careline and for taking the time to share your experience. We really appreciate it!
Nick
The pendant was delivered the next day
The pendant was delivered the next day, very efficient and friendly staff.
August 4, 2026
Reply from Careline365
Good Morning,
Thank you so much for your lovely feedback! We’re delighted to hear that your pendant arrived the very next day and that you found our team both efficient and friendly.
Providing a fast, reliable service alongside friendly support is really important to us, so it’s wonderful to know you had such a positive experience.
Thank you for choosing Careline and for taking the time to leave us a review. We really appreciate it!
Nick
Reply from Careline365
Good Morning,
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you had such a positive experience with Careline.
Nick
My brother wished to say a huge thank…
My brother wished to say a huge thank you for all the support and patience of staff with setting this care line system up.
August 4, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you so much for sharing your brother’s kind words with us. We’re delighted to hear that our team provided the support and patience needed to get the Careline system set up.
We understand that setting up a new service can sometimes feel a little daunting, so it’s wonderful to know that our staff made the process easier and provided reassurance along the way.
Please pass on our huge thank you to your brother for taking the time to share his appreciation. It means a great deal to the whole team.
Nick
Good customer care
Fahad, my customer care contact, was most helpful; He gave a very clear and concise response to my query, delivered in a most courteous way. I am grateful for your assistance in providing me with reassurance.
August 7, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you so much for your thoughtful feedback. We’re delighted to hear that Fahad provided such a clear, concise and courteous response to your query, and most importantly, gave you the reassurance you needed.
We’ll be sure to pass your kind words on to Fahad — it’s wonderful to know that his helpful and professional approach made such a positive difference.
Thank you for choosing Careline and for taking the time to share your experience. Your feedback is greatly appreciated.
Nick
Great experience very quick and easy
Great experience very quick and easy, Adolf explained it very well
August 7, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you so much for your wonderful feedback! We’re delighted to hear that you had such a quick and easy experience, and that Adolf explained everything so clearly.
We’ll be sure to pass your kind words on to Adolf — it’s fantastic to know that his clear and helpful approach made the process straightforward for you.
Thank you for choosing Careline and for taking the time to share your experience. We really appreciate it!
Nick
Helpful
Ross was very helpful, explained everything in a manner that an old fogey like me could understand.and was courteous. So many thanks
August 7, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you so much for your wonderful review! We’re delighted to hear that Ross was so helpful, patient and courteous, and took the time to explain everything clearly and in a way that was easy to understand.
We’ll be sure to pass your kind words on to Ross — we know he’ll be pleased to hear how much you appreciated his support.
Thank you for choosing Careline and for taking the time to share your experience. Many thanks to you too!
Nick
Very good except for the ‘20 minute…
Very good except for the ‘20 minute wait’ for someone to answer my call.
August 7, 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you for taking the time to share your feedback. We’re pleased to hear that you’ve had a very good experience overall.
We’re sorry to hear that you experienced a longer wait than expected when contacting us. We understand how important it is to be able to speak to someone promptly, and we appreciate your patience. We’re continually working to improve our response times while maintaining the high level of support our customers expect.
Thank you for choosing Careline365 and for helping us improve our service.
Nick
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