CargoForce Reviews 251

TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the delivery service, citing issues such as lost or damaged parcels, delays, and poor handling of their belongings. Several people reported that their items arrived wet, moldy, or broken, with some even mentioning that entire boxes were severely damaged or could not be located. There were also complaints about failed pick-ups and difficulties with tracking shipments. However, some customers also noted positive experiences with the company. A minority of people were satisfied with the speed of delivery and found the staff at the Wembley branch to be helpful and polite. These reviewers appreciated the secure packaging provided and the overall smooth process of their shipments, with some receiving their parcels earlier than expected and without damage.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service. While some reviewers praised the speedy delivery,... See more

Product

Clients share ambiguous opinions on product condition upon arrival. Many reviewers report significant damage... See more

Service

Reviewers mention ambiguous feedback about service. Some customers praise the excellent service, highlighting... See more

Staff

Users describe ambiguous interactions with staff. Many customers praise the staff for being helpful, polite,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had a real good experience. When I planned to move to india from UK I was little worried about transferring my luggage. I reached out to the cargo force customer representative who helped with expla... See more

Rated 4 out of 5 stars

Practical and clear website forms for booking. Proper notification at every step of door to door delivery. Extra packing at their side. Follow up post delivery by Raghib Sayyed.

Rated 4 out of 5 stars

I would say it 3.5 Packaging was good, reached well before time committed. However I’m quite disappointed with the way they weigh. I sent 6 boxes and all the boxes I weighed were at least 250 gms les... See more

Rated 1 out of 5 stars

attempted 3 collections!!! iwas outside my home 3 timess in the cold!!!! they have no way of contacting the driver or the parcel service!!! completely useless!! update as of jan 2026. do not use their... See more


Company details

Information provided by various external sources

We are a freight-forwarding company with an extensive network spread all over the globe. We specialize in low cost excess baggage, container shipping, air freight, sea freight, road freight to Europe, international shipping and everything else related to the cargo industry. Cargoforce has a base of agent networks spread all over the latitudes and longitudes of the planet. From all major airports to strategic sea-ports, the force is everywhere.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

251 reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Communication was excellent but cost and duration was more than expected.

The communication was very prompt and timely. Duration of pickup postponed a few times and the delay in delivery was rather too long. Eventually when goods arrived at destination airport had challenges to collect the parcel as there were further delays of more than a week and end up being charged storage and unnecessary bribe to get my parcel. Overally it ended up being not cost effective with all the payments and charges just for sending a parcel.

October 15, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service especially by Mr

Excellent service especially by Mr. Rafique. Very prompt service and most of my mails have been responded by him within minutes. I used for my excess baggage from UK to India (Hyderabad). Arrived as promised and in good condition. I got them cleared from customs and others on my own.

August 2, 2021
Unprompted review
Rated 5 out of 5 stars

Friendly and timely cargo service

Cargo Force lived upto its commitment. My cargo from Manchester (UK) to Antalya (Turkey) arrived safely and in time. Mr. Rafiqe Bandeali was very helpful and provided status update. I am very satisfied with their services.

July 15, 2021
Unprompted review
Rated 1 out of 5 stars

Absolutely rubbish service

Absolutely rubbish service. I used their service back in 2013. They charged me a lot of money and they asked me to pay custom duty in Pakistan. They held my parcel for more than 8 weeks. I sent 14.5kg and they charged me £140. Total rip off. That was the first and last time I used their service.

July 14, 2021
Unprompted review
CargoForce logo

Reply from CargoForce

We are very sorry to hear that you are disappointed with our service way back in 2013. All shipments travelling to and from UK are subject to customs duty charges levied by the destination customs, unfortunately, we have no control over the destination customs under any circumstances. We understand your frustration. Please accept our sincere apology. We hope to serve better in the future.

Regards,
Rafiq
Cargo Force Limited

Rated 3 out of 5 stars

Please check every thing at destination before sending the parcel.

I have asked how long a parcel would take to land in Havana Cuba, I have been assist by Rafiqe a very professional, honest and kind person, he said between 5 to 7 days and he was right, the parcel arrived on time, however I was not explained that after the packages arrived to Cuba there is a protocol in place for handing cargos that can take from 1 to 2 months after arriving to be handed to the owner, the custom office will call you and give you the date and time for collection, if you will not collect the belongings they will confiscate them, I have returned to UK without collecting my cargo suitcase, lost everything I had in there to support my mom sickness, she is suffering stage 4 terminal cancer. please check what the rules are on the packages destination before sending.

June 15, 2021
Unprompted review
Rated 1 out of 5 stars

Awful service

Lost bags, never answered emails or calls. Impossible to get through to anyone. Feel its a scam.

November 6, 2020
Unprompted review
Rated 5 out of 5 stars

Attended by Mr Rafique

Attended by Mr. RAFIQUE of Cargo Force Limited.
Kind and helpful and prompt in response and service.
My cargo was efficiently handled and despatched promptly and safely.

Well satisfied and will not hesitate to use CARGO FORCE LTD.

October 8, 2020
Unprompted review
Rated 5 out of 5 stars

Thank you Rafiqe ji !!

I thank Cargoforce team, especially Rafiqe ji, who guided me through out the process. Even when I changed my baggage count, he quickly arranged the documents. Thanks a lot Cargoforce Team and Rafiqe ji !!

September 10, 2020
Unprompted review
Rated 5 out of 5 stars

Rafiq Bandeali is the best Sales…

Rafiq Bandeali is the best Sales Manager from Cargo Force and has been really helpful and flexible in accommodating my requests during the transfer of goods. Always prompt to respond to my email and phone queries. Would definitely refer him to anyone. Gem of a guy

September 7, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service and help

Excellent service and help, this was my first time sending large packages abroad and the CargoForce team made it very easy for me. Will definitely be using them again

June 28, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! Best Price! I have used their service on more than one occasion and they have been very efficient. They also use paypal so that was an added bonus.

February 12, 2020
Unprompted review
Rated 5 out of 5 stars

Reliable service

Your service was extremely good.
Just one thing I will highlight is communication, just need a little sprinkle of pixie dust
You've made this Christmas come true to my children. They received their Christmas present just in time, (a day before Christmas).
So greatful to the reliability of your freight service, will definitely come back

Merry Christmas.

Kind regards,
Adi Alumita

December 24, 2019
Unprompted review

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