Very friendly and professional
Very friendly and professional, great customer service. Product was exactly as described with quick delivery. Whole experience was very pleasant. Would definitely use again!
October 30, 2025
Unprompted review
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4.3
Excellent
11 reviews
No recent history of asking for reviews
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Best Service I've had in a long time
Great customer service! They advised me about exactly which products would be best suited to my Task. The products were priced well, and the service was exceptional. Professional staff who couldn't do enough to help me! I will definitely use them again. Let me say Many Thanks again.
November 1, 2025
Unprompted review
Reply from Carinsulation
Thank you so much for your amazing review!
We're thrilled to hear that our team could help you find the perfect products for your project and that you were happy with both the advice and the service. It means a lot to us to know we could make a difference.
We'll be here whenever you need us again, and thank you for choosing us!
Excellent product
I am more than happy with the insulation I purchased for my motorhome. The product was exactly what I needed. The service was great from my initial enquiry to the prompt delivery of my order. I would definitely use them again. Highly recommended. 👍👍👍
October 29, 2025
Unprompted review
Reply from Carinsulation
Thank you for your review. We’re pleased to hear the insulation was just what you needed for your motorhome and that you were satisfied with the service from start to finish. We appreciate your recommendation and look forward to helping you again in the future.
CIUK
Great product.Happy with purchase
Great product. Excellent service.
November 1, 2025
Unprompted review
Reply from Carinsulation
Thank you so much for your review, it was our pleasure to deal with you Iryna and hope you enjoy your converted Ford Transit!
CIUK
Very efficient and delivery was very…
Very efficient and delivery was very fast. I would highly recommend this company.
October 17, 2025
Unprompted review
Reply from Carinsulation
Thank you, Kelly, for your review. I hope your project goes smoothly.
CIUK
Great all round service and products! Thanks you.
Great customer service! They were able to advise me about exactly which products would be best suited to my project (and they were right!)The products were reasonably priced and service was exceptional! Friendly, professional staff who couldn't do enough to help me! I will definitely use them again for future projects!
October 27, 2025
Unprompted review
Reply from Carinsulation
Thank you, Jo, for your wonderful feedback. We’re glad to hear the products worked well for your project and that our team could assist you effectively. We appreciate your kind words and look forward to helping you with future projects.
CIUK
Happy with my purchases
Happy with my purchases. Bought something online and then visited shop in person, great customer service and choice of products which do work. Will be back soon!
July 9, 2025
Unprompted review
Reply from Carinsulation
Thank you, Ollie, for your review.
We're pleased to hear you're happy with your purchases both online and in-store. It’s great to know the products worked well for you. We look forward to seeing you again soon.
CIUK
Great selection of soundproofing…
Great selection of soundproofing products, good price. Recommend
May 15, 2025
Unprompted review
Reply from Carinsulation
Thank you for your review. We’re glad you were happy with our range of soundproofing products and pricing. Your recommendation is much appreciated.
CIUK
I recently purchased insulation…
I recently purchased insulation materials from and I couldn’t be more satisfied with my experience. Their products are top quality — durable, efficient, and easy to work with. I’ve already noticed a big difference in noise reduction and temperature control after using their insulation.
October 16, 2025
Unprompted review
Reply from Carinsulation
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you’re happy with both the quality and performance of our insulation materials. It’s great to know you’re already seeing improvements in noise reduction and temperature control, that’s exactly what we aim for! We take pride in providing durable, easy to install products and excellent customer service, so your satisfaction means a lot to us. We really appreciate you taking the time to share your experience and hope to assist you again in the future.
Beware this seller
Beware this seller. Ordered several rolls of insulation and none of them matched up to the descriptions on the website. 10mm foam was actually 7mm thick. 20mm was actually 14mm and 30mm was 25mm. They initially claimed it was manufacturing discrepancies but then admitted on the phone that all their rolls were like this. Also some of the rolls I received, were not the lengths I ordered (20-30cm short). Looking on ebay, other folk have discovered this too. It would appear to be intentional false advertising of products with greater thicknesses than they actually are. Car Insulation / LUX intentionally falsely advertises their products- which is by definition consumer fraud. When I reported this to them out of good faith, they got vindictive and blamed me. Then tried to trick me into paying for return postage. The foam is cheap quality and the adhesive backing failed on several rolls so I had to buy additional glue to get it to stick. Unfortunately had no choice as the usual company I use was out of stock. Better buying dodo mat or dead sound products- MUCH better quality and they don't lie about their thicknesses.
UPDATE 5TH JUNE: In reply to the comments left by Car Insulation today: I did make several attempts to openly and kindly share this feedback with you through email and on the phone for weeks. I left this review as a last resort. I placed 3 orders, 2 of which had to be returned because they were not as described. The 3rd order I had to make do with and use additional glue to get the adhesive layer to stick after several foam sheets failed. Also regarding "repeated references to a competitor"....I made one reference to a competitor and I do not work for them. I am just warning future customers but thanks for trying to insinuate my "hidden objective" here. This response and behaviour is exactly why I left this review here and on Google (just 2 reviews NOT "a series of negative reviews")...do not exagerrate. It comes across strongly that the person running this company has an ego problem. None of this takes away from the fact that Car Insulation / LUX intentionally falsely advertises their products with the intention of cutting corners to maximise profits. They admitted their foam is thinner than specified. That's consumer fraud. But sure, instead of admitting that or taking accountability- they would rather have a go at the customer who tried over the space of 2 months to bring this to your attention but still you chose to blame instead and avoid taking any responsibility
March 25, 2025
Unprompted review
Reply from Carinsulation
We’re genuinely sorry to hear that Mr. Paul was unhappy with his experience, though we feel it’s important to provide context for clarity.
Over a short period, Mr. Paul placed multiple orders with us, raising issues with each one. Despite our efforts to resolve every concern promptly and respectfully—including offering full refunds—we continued to receive complaints that were inconsistent and difficult to reconcile. In the end, we felt it best to issue a full refund and focus on serving customers who value open, constructive communication.
Interestingly, even after receiving a refund, Mr. Paul placed another order, which we made the decision to cancel as a precaution. Following this, a series of negative reviews appeared across different platforms. We also noticed repeated references to a competitor, which raises concerns about the intent behind these reviews.
We take great pride in being honest, respectful, and fair with every customer, and our track record reflects that. While we regret this situation, we believe it’s important to be transparent and stand by the integrity of our business.
We wish Mr. Paul all the best.
Kind regards
CIUK
Good stuff
The delivery company had some problems that made it a bit late.
Unavoidable considering covid-19.
I got a LOT of insulation, I hadn't quite realised how much I ordered!
Exellent service, thanks.
May 4, 2020
Unprompted review
Reply from Carinsulation
Thank you for your lovely review. We really appreciate it and looking forward to do more business with you,
Kind regards
CIUK
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