Sadly the order took +2 months to get delivered properly. First a damaged delivery without any liquid in the bottles. After that a very long waiting game to get delivery to succeed. Every week I sent... See more
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See what reviewers are saying
Product was as described and works perfectly. Was worried about delivery being long as came from the Netherlands but only took 3 working days
I received a plastic mat instead. I must express my disappointment with this experience and feel compelled to share my feedback. Firstly, when I made the purchase, I specifically chose t... See more
bought speaker upgrades for the car, much better than the standard ones!
Company details
Contact info
Amtmandsvej 1, 4300, Holbæk, Denmark
- 70277388
- kundeservice@carlab.dk
- www.carlab.dk
3.1
Average
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Super service
March 5, 2017
Unprompted review
Reply from CarLab.dk
Hej,
Tusind tak for din anmeldelse samt de 5 stjerner!
Det sætter vi meget stor pris på :-)
Ha' en rigtig dejlig dag.
Mvh.
Mads
carlab.dk
Reply from CarLab.dk
Hej,
Tusind tak for din anmeldelse samt de 5 stjerner!
Det sætter vi enormt tror pris på.
Ha' en rigtig dejlig weekend :-)
Mvh.
Mads
carlab.dk
Reply from CarLab.dk
Hej Tove,
Tusind tak for din anmeldelse samt de 5 stjerner. Det sætter vi enormt stor pris på!
Ha' en rigtig dejlig dag.
Mvh.
Mads R.
carlab.dk
Reply from CarLab.dk
Hej Ivan,
Tusind tak for din anmeldelse samt de 5 stjerner. Så kan man ikke ønske mere :-)
Ha' en rigtig god dag.
Mvh.
Mads R.
carlab.dk
Reply from CarLab.dk
Hej Sezgin,
Tusind tak for din anmeldelse samt de 5 stjerner :-)
Det sætter vi virkelig stor pris på!
Ha' en rigtig god dag.
Mvh.
Mads R.
carlab.dk
Sent the wrong size. Incompetence
Order form clearly stated 15inch. The package sent was clearly marked 14 inch.
Customer service were polite. But this kind of mistake is unacceptable from a mail order company.
July 22, 2016
Unprompted review
Reply from CarLab.dk
Hi David,
Im really sorry about this mistake! I know we do our best to pack and ship the same day. And some times we make mistakes (we are only human).
I can see that we got your order under control. So please let me know if there is anything I can do for you.
Have a great day!
-
Mads R.
carlab.dk
Reply from CarLab.dk
Hej Weine,
Tusind tak for din fine anmeldelse samt de 5 stjerner.
Den sætter vi stort pris på :-)
Ha' en rigtig god dag.
Mvh.
Mads R.
carlab.dk
God service.
April 21, 2016
Unprompted review
Reply from CarLab.dk
Hej Claus,
Tusind tak for den fine anmeldelse, samt de 5 stjerner.
Det sætter vi stor pris på :)
Ha' en rigtig god dag.
Mvh
Malene M.
carlab.dk
Mazda 6 tailights
I got my taillights today , very well packed , fast shipped . Thank you , high recomanded !
February 10, 2016
Unprompted review
Reply from CarLab.dk
Hi Razvan.
Thank you for the nice review.
Have a nice day.
Best regards,
Casper Stampe
Customer Support
Superhurtig service
December 21, 2015
Unprompted review
Reply from CarLab.dk
Hej Bjarne,
Mange tak for den flotte anmeldelse.
Vi sætter stor pris på at du har været tilfreds med at handle hos os.
Ha' en rigtig god dag.
Mvh.
CarLab.dk
Casper Stampe
Kundeservice ansvarlig
Reply from CarLab.dk
Hej Morten,
Tak for anmeldelsen.
Vi beklager meget hvis du ikke synes du har fået de fornødne
info om varen.
På varekortet står alle lygtens funktioner, dimensioner og data.
Hvis du har spørgsmål til en vare, er du altid velkommen
til at ringe eller skrive til os.
Ha' en rigtig god dag.
Mvh.
CarLab.dk
Casper Stampe
Kundeservice ansvarlig
Disappointed
They were very helpful over the phone and the overall service was good.
Unfortunetly the products was a major disappointment.
I ordered: 1 roof rack/takräcke, 1 armrest/armstöd, 1 floor mat for the luggage/golvmatta.
When I got the items the roof rack was stenched with white spraypaint, parts of it was almost not whole, och some parts did not even fit the other parts when I put it together.
The armrest was a real low budget construction, looked and felt really cheap, flimsy edges and gave an overall cheap impression.
The floor mat was the same quality as the armrest, with a kind of granulated foam surface which would be destroyed in two days use.
I'm not a picky guy, but both the armrest and the floor mat: I simply couldn't bring myself to put it in the car, and absolutely not install the armrest, since it would lower the value of the car.
I had to keep the roof racks since I really had to use it, and I didn't have time to order another.
The rest I sent back.
My overall impression is good service with low quality products.
I could of course have had bad luck with my products. Hopefully not everything is the same quality.
November 27, 2015
Unprompted review
super hurtig
dag til dag levering! Fantastisk koncept! keep up the good work
March 5, 2015
Unprompted review
Reply from CarLab.dk
Hej Jesper
Tusind tak for din anmeldelse samt de 5 stjerner :)
Jeg er rigtig glad for at høre at du er glad og tilfreds med vores kundeservice samt dit ordreforløb.
We will keep up the good work!
Ha' en rigtig god dag.
Mvh.
Mads Rasmussen
Kundeservice ansvarlig
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