Carnival Cruise Line Reviews 444

I was on carnival pride January 25th-February 1st on February 19th I called about my refund that they owed us and I talked to a Hayden Ray and he sent me an email of my confirmation number and when I was expecting my free refund was by March 31 and I did not receive it I call back they prolong dad said that it’s gonna take X amount of days those days came and went and I still haven’t received it. The booking number for that cruise that I went on was W9WD39.

I have never had an issue with Carnival Cruise line.Their attendants that clean the rooms were wonderful Putu was our attendant and I couldn't be more pleased. All around everyone has been so nice. I didn't meet a stranger on board. It was easy to get checked in with luggage and boarding passes. I have been so impressed with my travels with them I will continue to use Carnival Cruise line.I am not to worried about status like everyone else.i just want to enjoy my time away even if it leaves me just relaxing in my room and away from the work place.

I’m writing this review not as a passenger but staying at a resort in Cabo San Lucas. The cruise ship pulled so far up it completely blocked the entire view of arch rock! We pay thousands of dollars to come here and to look at cruise ship! We’ve been coming here for years and they never come in this close. DO BETTER CARNIVAL!!!

AS MUCH AS THEY SAY THEY CARE FOR VETERANS AND THEIR SPOUSES, THEY DO NOT CARE SBOUT MY WIFE HESLTH NEDD, EVEN AFTER WE GOT THEM THE PCP LETTER IN REGARDS TO HER CONDITION AND WHY SHE NEED TO TAKE THE ELECTROLYTE/PROTEIN BOTTLES FOR EVERY TRIP, REGARDLES OF THEIR RULES. WHY ASK FIR A DOCTORS KETTER, IF YOU SRE NOT TO HONOR THAT? DO THEY THINK THEY KNOW MORE THAN A DOCTOR, WITHOUT A MEDICAL OR NURSE DEGREE? I WONDER IF MRS. DUGFY, PRESIDENT IF OPERATIINS OR THE CEO OF CARNIVSL KNOW HOW GUESS SERVICES TREAT THE CUSTOMERS. MY WIFE IS PLSTINUM AND I AM GOLD, SO WE HAD TRAVEL A LOT WITH THEM AND WE NEVER HAD ISSUES BEFORE WITH THIS PROTEIN BOTTLES AND THEY SHOULD NOT BLAME EVERYONE, FOR WHAT OTHER PEOPLE DO, TAMPERING WITH CONTAINERS, TO BRING ALCOHOL IN. OURS IS S MEDICAL REASON AND THE CHOICES FOR SUBSTITUDE OF MY WIFE BOTTLES FOR POWDER FORM, IS NOT SOMETHING THST SHE LIKE. BECSUSE OF THE TASTE AND TGAT IS WHY SHE HAD BEEN USING THOSE PROTEIN/ ELECTROLYTES 2,O. SHE GOT 2 BSRIATRIC SURGERIES AND SN STOMSCH THE SIZE OF A QUARTER, BESIDES BEING HYPOGKYCEMIC AND BY TRIAL AN ERROR SINCE 2013, WE FINALLY GOT SOMETHING THST DO WORK FOR HER, SINCE SHE IS NOT A REGULAR NORMAL HEALTHY HUMAN, THAT CAN CHANGE DIET AT WILL, TO FIT SOMEONE RULES. WHAT ABOUT THE AMERICAN AND DISABILITY ACT AND DISCRIMINATION OF DISABLE PEOPLE??

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I only rated one star because zero was not an option. I have taken three Carnival cruises that have been great, and that is the reason we booked a fourth one on the day we disembarked on the last one. My husband and I encountered an emergency and couldn't board the ship. We called and talked to three different people asking if we can meet the ship at the first port since the cruise was seven days. We were told no because the only emergency they entertain is if there are airline issues. Now, I totally understand safety protocols and cautions, but we were able to provide "proof" of our emergency and undergo any safety requirements necessary. Not once did we ask for a refund; we just wanted ro get on the ship. The couple we were cruising with talked to someone in guest services who said it was possible and that all we had to do is call. I did. Got the same person who reminded me she just told me that couldn't happen...even after I told her what the guest services representative on the ship shared. It is so disappointing to look forward to a trip for over a year and not be able to enjoy at least some of it. We will not be cruising with Carnival again and will share this experience with others.

I have cruised a
Few times. First time in a long time with carnival. Food horrible. Can’t even explain how bad, but hospital food was better. Drink package mus wait ten mi ties for another drink, 15 drinks per day. I did t use it all either way. Can’t get a water and a coke at the same time with your drink package, must wait ten minutes. Staff is rude when it come to food and drinks. I did use a couple of times where staff was really nice. Overall 1 out of 5 for staff. At the end of the day the saying goes you pay for what you get. Worst cruise ever been on. Marsigras never again

What a ride guys let me tell yall we bought the protection plan through carnival cruise line,well I know they can’t be American owned we had to cancel over my son a US MARINE that can’t leave his post. Well that is not and excuse to not get your money back for the cruise what is this cruise line thinking if this isn’t and excuse I tell you what I hope this company can sleep good at night. Y’all are a sorry company never will I ever think about booking with yall thanks for ruining what could have been a good time one day P.S take our money and put in a pot for a drawing way to take care of your customers.

The Vacation insurance that is offered is not good! No matter the excuse for not boarding you will not get your money back. Carnival on the other hand will not refund or credit any future Cruise. Never again! Time to try other Cruise Lines for future Vacations.

I’m about to go on the carnival Mardi Gras on Saturday, March 28th. I’m irritated before I even get on the cruise. The app is not user friendly and because I booked through a travel agent, absolutely no one from Carnival will help me. They have booked our two different rooms for dining at two separate times. They have been calling me for the last two days and when I call them, no one seems to know why Carnival has called me. No help from Jason in customer service or Tiffany in resolutions. They would not help me at all! Carnival has the absolute worst customer service I have ever dealt with in my life. I worked in the hospitality industry with Promus Hotels that owned Embassy, Hampton etc. we would have never treated a customer in the way Jason and Tiffany with resolutions have treated me. Warning to future cruisers! If you want great service, look to other cruise lines. I have travelled on Celebration, Sunshine, Magic and another I can’t remember. I have never been treated so poorly! Trying to have a good attitude about the cruise we are taking this Saturday. We have spent over $8,000 on it. Lana Harrelson

Most of the staff was very courteous, especially our room attendant, he was probably my favorite, very sweet guy. My only complaints would be on cruise day they closed down 2 of the pools to clean them and the buffet closed early, so for like, 4 hours, everybody had to stand in line on the Lido deck for the hamburger, Pizza, etc to get food because nothing else was available. I think on the last day they should have at least a small buffet available all day long so people don't have to fight for food.That was very difficult. I don't have plans anytime soon to go on carnival cruise I'd rather spend my money and go on a better cruise line.

I went on a cruise starting on February 22. I have questions about my invoice, which may or may not be correct. However, the entries simply say "spa carnival" so you cannot tell what the charge is for. I asked for this information while I was on board. No one could answer. I called Carnival immediately after I got off the cruise. No answer. Eventually I was told I would receive a call back. Still waiting Carnival.

After many enjoyable cruises with Carnival, this sailing was the most frustrating experience we’ve had. There were repeated disturbances near our stateroom with guests yelling and arguing at all hours, and cigarette smoke repeatedly entered our cabin late at night and early in the morning even though neither my husband nor I smoke.

I reported the issue several times, but reaching Guest Services by phone was difficult and calls often disconnected after long hold times. There were also service issues including an incorrect birthday cake order and missing laundry items.

After returning home I contacted Carnival to resolve everything. While the smoke issue was acknowledged, communication eventually stopped and the concerns were never clearly resolved.

Carnival changing the loyalty points program is a huge slap in the face to loyal customers. Royal Caribbean here I come.

Was a very fun time . But I was charged for my excursion 2 times and the food made me sick the entire trip. My grandma also .i wanna try again was told my cruise was a training crew also and it showed .

Worst experience of my life, will never use this company again

**0 Stars – Unacceptable Customer Service and No Accountability**

My recent experience with **Carnival Cruise Lines** has been incredibly disappointing and frustrating. I was forced to cancel my cruise at the last minute due to legitimate medical issues. Before making any decisions, I called to ask about rescheduling and was told I could move my cruise for a small fee of $50 per person. Given my circumstances, that seemed reasonable, and I was relieved there was an option.

Unfortunately, when I called back to finalize the change, I was told that information was incorrect and that canceling would actually result in a $697 penalty. I was shocked. I escalated the issue to management and spoke with Neima in resolutions, who was dismissive and unhelpful. I was later directed to submit my medical documentation to a review team, which I promptly did, clearly explaining my situation and providing proof of my medical condition.

Despite being given inaccurate information by a representative and submitting documentation, I was still denied any future cruise credit. There was no accountability for the misinformation I received and no compassion shown for a genuine medical emergency. Life happens, and no one plans for sudden health issues. I expected at least some understanding or willingness to make things right.

A future cruise credit would have been a fair and reasonable solution. Instead, I was left feeling unheard and completely unsupported. Based on this experience, I cannot recommend booking with them. You are better off cruising on the back of a duck.

***0 Stars***

While I was waiting in line with my sister to get my deposit one of the workers let two white woman skip in front of us and let them yell at us and say we have been waiting all day . We were waiting all day as well. I will spend my money with another cruise line.

I booked a Carnival cruise on 11/3/25 specifically because of a promotional offer that clearly stated “3x VIFP days will be applied to all guests sailing in the same cabin under the qualifying booking” and that “Rate Code P1P will be automatically applied at checkout.” I even took a screenshot of the offer on my phone because it seemed like a great deal.

Fast-forward to printing my boarding pass, and I realized the 3x VIFP days were never applied to my booking. I contacted Carnival expecting them to correct their own advertised promotion, but instead I was told nothing could be done. No explanation, no effort to honor the offer, nothing.

I booked this cruise because of that promotion, and Carnival didn’t deliver what they advertised. It feels misleading and honestly disrespectful to loyal customers who trust what they see when booking. If Carnival is going to offer promotions, they should honor them—period. This experience has made me seriously reconsider ever booking with Carnival again!!!

Stay away! Buffet cold every morning. Too many lines for food. Drinks not strong being they make you pay for packages. Cruise director was horrible! I’m one and done with Carnival

The 2 stars is for my current experience and not the 21 cruises that I’ve taken with them. I’m done after this with carnival