Carpet One Southlake Reviews 

We bought a new house and replaced the entire first floor flooring with vinyl plank. This was a large job, about 1,600 square feet - kitchen, living room, dining room, bathrooms, utility room, master bedroom, master bath and master closet. We were very excited to have new flooring in our new house.

Our experience with Carpet One couldn't have been worse.

The quote they gave us included an estimated total charge of $48 for floor leveling cement. That's a total of one bag of floor leveling cement. One bag might cover a very small bathroom. Who estimates on a quote one bag for 1,600 square feet? Carpet One does, so that quote looks lower. The final cost of the floor leveling cement was $1,056. Add $1,000 to my final bill that I did not plan on. Thanks Carpet One.

The quote also indicated that they would pull the toilet and a pedastal sink. It did not say they would not reinstall them. If they take toilets, why can't they reinstall them or at least state such on the quote? I called a local, well-known plumber and his charge to reinstall two toilets was $500. Add $500 to the quote and the final cost of the project. Thanks Carpet One.
Here's the biggie! Once again the very inaccurate quote states, "baseboard - pull and reset." The total cost to do that was $1,72.50. They pulled off almost 400 square feet of baseboard. When the crew pulled off the baseboards, nearly every piece broke (some of them broke in half). That didn't matter to Carpet One. They reinstalled broken baseboard that was broken in half, didn't match at the corners, etc. Are you kidding me? Who does that? Add $2,500 to the cost of the project for me to hire an outside company to install new baseboards. Thanks Carpet One.

Our experience with trying to get someone from Carpet One to address our concerns were similar to many of the other reviews here - nonexistent.

My family and I recently had an occasion to utilize the services of the Carpet One store in Southlake, TX. We desperately needed a carpet repair for our home, which was on the market and due to be shown in a couple of days. I contacted Rocky Park at the store. He provided awesome customer service in a time crunch! He and Sandra Henderson went above and beyond for us, providing excellence, quality great prices, and professional service! The repair was a small one, however, both Rocky and Sandra were very helpful, as were the two gentlemen doing the repair. We would not hesitate to recommend Carpet One to our friends! It was a great experience!

Good quality flooring but salesman was poor in follow-up and service. Delivery was on-time but installers didn't apply the felt protectors on the furniture bottoms, so the wood was scratched and had to be replaced for a fee.

Very satisfied

Great service very competitive priceing, a real pleasure to work with
Thanks.

Quality of product was poor. We will have to replace soon. Our salesperson did not listen to what we wanted resulting in our purchase of carpet that did not provide us with what we asked for. Absolutely no follow up, as promised, after installation. Installers were 5 hours late. Overall, poor experience with poor service and inferior quality of carpet.

Their employee made an error in measurement so additional carpet was needed when they came to install. They would not cover the cost of their error, so I had to pay more than I budgeted for! Not smart!

We are extremely happy with our flooring in our kitchen . It is beautiful and we have had many compliments on product and installation . Our service was great from ordering to installation. The men who put in the flooring went above and beyond for us . We recommend your service too everyone . It's was nice to have good service and we appreciate that more than you know . Thanks everyone envolved.