I had called into the Andover store looking for a rug for my living room, But i couldn't make my mind up which one to buy, So on another visit to check if there was any new stock in i spoke to Lisa wh... See more
Company replied
Location
Switch locationChurchill Retail Park, Churchill Way, SP10 1RY Andover, Hampshire, GB
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See what reviewers are saying
We were looking for a replacement carpet for the lounge, which was being paid for by our insurance company - Lisa was very helpful in recommending the best carpet / underlay, and she was determined to... See more
Company replied
Lisa and Teresa a brilliant Duo, that helped us . They spend time even after the shop was closed so that we as customers had the best opportunity to choose the right carpet underlay and vinyl. Both of... See more
Company replied
We were overly impressed with Simon, the sales assistant who dealt with our requirements, as he was very knowledgeable of the product and gave sound advice where required without being overbearing or... See more
Company replied
Company details
- Flooring Contractor
- Bedroom Furniture Store
- Carpet Store
- Flooring Store
- Furniture Store
- Interior Designer
Written by the company
Carpetright is proud to be a leading floor coverings and beds provider. Since our foundation in 1988 we have grown, both organically and through acquisition, into an international retailer, operating in four European territories; the UK, Netherlands, Republic of Ireland and Belgium. Carpetright trade from over 300 stores and concessions in the UK as well as 120 stores across Holland, Belgium and the Republic of Ireland. We have a great range of carpets, vinyl, luxury vinyl, laminate, wood and beds available in all colours and designs, so we’re sure to have a style to suit your living space. Plus, with a fast sample service, you can select your favourite ranges and have a sample delivered straight to your door. Once you’ve chosen the floor for you, we’ll arrange a free home consultation where we’ll measure your room and provide top tips for your project before ordering and arranging the fitting of your dream floor with our arranged fitting service. Check out our ranges at www.carpetright.co.uk and begin your home transformation today!
Contact info
Churchill Retail Park, Churchill Way, SP10 1RY, Andover, Hampshire, United Kingdom
4.6
Excellent
226 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Carpetright Limited - Andover
Hi Roy,
Pleased to hear about the good and attentive service you have had.
Thank you for your review.
Regards
Dean
Easy to search for product
Easy to search for product, and easy to order, kept informed of order process.
June 21, 2024
Reply from Carpetright Limited - Andover
Hi Andrew,
Pleased to hear about the easy process you have found with us.
Thank you for your review.
Regards
Dean
A very helpful lady called Lisa gave…
A very helpful lady called Lisa gave great customer service
June 20, 2024
Reply from Carpetright Limited - Andover
Hi Jackie,
Pleased to hear about the great service you have had from Lisa.
Thank you for your review.
Regards
Dean
Good experience overall
Manager showed keen interest to make sure our needs were addressed. Staff cheerful and helpful.
June 13, 2024
Reply from Carpetright Limited - Andover
Hi Robin,
Pleased to hear about the good experience you have had.
Thank you for your review.
Regards
Dean
Professional all round
Helpful in store
Professional survey
Pleasant and helpful sales person
June 3, 2024
Reply from Carpetright Limited - Andover
Hi Janet,
Pleased to hear about the helpful and professional service you have had.
Thank you for your review.
Regards
Dean
Reply from Carpetright Limited - Andover
Hi Matha,
Pleased to hear about the helpful and friendly service you have had from Lisa.
Thank you for your review.
Regards
Dean
Reply from Carpetright Limited - Andover
Hello,
Thank you for your review. I am pleased to hear our Andover store provided you with excellent service.
Kind regards,
Abbie
Helpful and Efficient
From choosing a carpet to fitting everything was handled in a helpful and efficient manner. Well done to everyone at the Andover branch.
May 7, 2024
Reply from Carpetright Limited - Andover
Hello,
Thank you for your review. I am happy to hear our Andover branch were able to meet your expectations.
Kind regards,
Abbie
Quick efficient and helpful…
Quick and efficient measuring service and Lisa who booked everything in for me couldn’t be more helpful to get all the stock in and laid in time for our quick moving date
May 24, 2024
Reply from Carpetright Limited - Andover
Hi,
Pleased to hear how helpful our team were for you
Thank you for your review
Regards,
Amalia
Very helpful staff
Very helpful staff. Good information to help with the correct carpet for my stairs.
April 27, 2024
Reply from Carpetright Limited - Andover
Hi Sue,
Pleased to hear about the helpful service you have had.
Thank you for your review.
Regards
Dean
Reply from Carpetright Limited - Andover
Hi Alan,
Pleased to hear about the great job the team have done for you.
Thank you for your review.
Regards
Dean
Great sales advice
very easy to choose, and expertly guided by an experienced Sales Adviser; very honest in her opinion of what would be suitable for our needs.
Quoting process, order process, fitting and delivery was seamless. In fact the stock arrived earlier than expected and it was fitted over a weekend!
March 14, 2024
Reply from Carpetright Limited - Andover
Hi Lisa,
Pleased to hear about the great service you have had throughout the process.
Thank you for your review.
Regards
Dean
Simon was very helpful
Simon was very helpful. The young girl was very helpful too. They didn’t make me think that I was a pain to serve me. 10. Out of 10.Well done Andover.
March 30, 2024
Reply from Carpetright Limited - Andover
Hi Theresa,
Pleased to hear about the helpful service you have had from Simon.
Thank you for your review.
Regards
Dean
Good Communication, efficient service.
really quick turnaround for survey, fittings booked for a month later. Very happy with the service so far.
March 24, 2024
Reply from Carpetright Limited - Andover
Hi Alison,
Pleased to hear about the quick process you have found with us and how happy you are with the service.
Thank you for your review.
Regards
Dean
The Sales Adviser at your Store was…Simon
The Sales Adviser at your Store was very helpful and today the Carpet Fitter was very good.
February 8, 2024
Reply from Carpetright Limited - Andover
Hi Kenneth,
Pleased to hear about the helpful service you have had from the team and the fitter.
Thank you for your review.
Regards
Dean
The young girl that helped can’t…
The young girl that helped can’t remember her name was very helpful and did her best to to help within the budget we had
March 9, 2024
Reply from Carpetright Limited - Andover
Hi Kelly,
Pleased to hear about the helpful service and advice you have had.
Thank you for your review.
Regards
Dean
Terrible customer experience
Experience in Andover store when ordering was good. Person was helpful and we received an installation date we wanted. However, from that point, it went downhill.
The person who measured up got one of the rooms wrong. This meant we were left without a carpet in our lounge just before Christmas. They arranged for it to be sorted a week later but the fitter then had to rearrange that. It was eventually fitted
We also had bathroom vinyl laid plus the hallway and stairs done.
The hallway had a unsightly join. The stairs had a cut away piece which was glued on but came away when we hoovered it. The bathroom vinyl had a cut in it which the fitter tried to hide. The lounge had a ripple in it plus they did not level a step so we were left with a dip in the floor.
To put this right took huge effort on our part. A visit from the store manager where he agreed it was unacceptable and eventually, after chasing, most areas were put right.
However, we had to pay ourselves for the step to be levelled. And the hall carpet now had 2 joins where the fitter has tried to get away with it again.
We now cannot be bothered to keep on at a brand that obviously has no care for its customers once you have handed over your money.
Avoid at all costs.
December 5, 2023
Unprompted review
Reply from Carpetright Limited - Andover
Hi,
I am sorry to hear about the experience you have had with the fitter.
We will investigate to make sure things are put right.
Regards
Dean
Good fitting but delayed
Nice carpet and good fitting, but it was delayed as the carpet was delivered to the wrong store!
January 27, 2024
Reply from Carpetright Limited - Andover
Hi Mark,
Pleased to hear about the good job the fitter has done for you.
Thank you for your review.
Regards
Dean
Reply from Carpetright Limited - Andover
Hi Darren,
Pleased to hear how helpful our team were for you
Thank you for your review.
Regards,
Amalia
Great service
February 3, 2024
Reply from Carpetright Limited - Andover
Hi John,
Pleased to hear about the great service you have had.
Thank you for your review.
Regards
Dean
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