Carpetright Limited - Bangor Reviews 33

TrustScore 4.5 out of 5

4.5

Caernarfon Road Retail Park, Caernarfon Road, LL57 4SJ Bangor, Gwynyedd, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I was very pleased at the service given by Christian at the Cambridge store. He instantly pointed out offers on what I was interested in and went out of his way. He gave me two quotes on carpet and wo... See more

Company replied

Rated 5 out of 5 stars

We had the most fantastic service by “Ryan” from the Bangor store North Wales. My husband and myself were looking for flooring for our bathroom. Without approaching us straight away, Ryan gave us ti... See more

Company replied

Rated 5 out of 5 stars

Ryan in the Bangor, North Wales branch was very helpful and knowledgeable. He made the purchasing experience very pleasant and starightforward. We would highly recommend this store due to its cleanlin... See more

Company replied

Rated 5 out of 5 stars

Used carpet right in Bangor, north wales after a flood My elderly mum had at her home. Following the initial insurance process, the guys at Carpetright made the whole process effortless, even when th... See more

Company replied


Company details

  1. Flooring Contractor
  2. Bedroom Furniture Store
  3. Carpet Store
  4. Flooring Store
  5. Furniture Store
  6. Interior Designer

Written by the company

Carpetright is proud to be a leading floor coverings and beds provider. Since our foundation in 1988 we have grown, both organically and through acquisition, into an international retailer, operating in four European territories; the UK, Netherlands, Republic of Ireland and Belgium. Carpetright trade from over 300 stores and concessions in the UK as well as 120 stores across Holland, Belgium and the Republic of Ireland. We have a great range of carpets, vinyl, luxury vinyl, laminate, wood and beds available in all colours and designs, so we’re sure to have a style to suit your living space. Plus, with a fast sample service, you can select your favourite ranges and have a sample delivered straight to your door. Once you’ve chosen the floor for you, we’ll arrange a free home consultation where we’ll measure your room and provide top tips for your project before ordering and arranging the fitting of your dream floor with our arranged fitting service. Check out our ranges at www.carpetright.co.uk and begin your home transformation today!


Contact info

  • Caernarfon Road Retail Park, Caernarfon Road, LL57 4SJ, Bangor, Gwynyedd, United Kingdom

4.5

Excellent

TrustScore 4.5 out of 5

33 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I was very pleased at the service given…

I was very pleased at the service given by Christian at the Cambridge store. He instantly pointed out offers on what I was interested in and went out of his way. He gave me two quotes on carpet and wooden look flooring which was so helpful. At only a small price difference I opted for the wooden flooring which was my top choice and he then gave me an extra discount. All in all lovely shop, lovely choices and such helpful staff.

June 19, 2022
Carpetright Limited - Bangor logo

Reply from Carpetright Limited - Bangor

Hi,

Really pleased to hear about the service you have had from Christian in store and the good discount you have had with your order.
Thank you for your review.
Regards
Dean

Rated 2 out of 5 stars

Useless management

Useless, ordered several samples been into the store, paid a deposit, and waited for in-house measurement. Called up when chap didn't turn up and turns out the store closure which has been on the cards for for a year+ has caused it to cease trading with immediate effect. So I should be told about getting my deposit back in the next few days apperently. Really poor business on their part to be taking and not completing orders like that, with poor communication too.

Shame because the staff in-store were very good.

April 5, 2022
Unprompted review
Carpetright Limited - Bangor logo

Reply from Carpetright Limited - Bangor

Good afternoon Matt

I ma sorry for the lack of communication, this is not the service we would like to provide to our customers. We will look into this with the store management to improve our services.

Kind regards
Dilan

Rated 5 out of 5 stars

Really pleased with the service I …

Really pleased with the service I received.
Carpet looks amazing.
Will definitely be looking to replace some of my other rooms very soon.

January 28, 2022
Unprompted review
Carpetright Limited - Bangor logo

Reply from Carpetright Limited - Bangor

Hi Patrick,

Pleased to hear how good the service was and how happy you are with your new carpet.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Highly recommended

Ryan was extremely helpful and quickly answered my query.
Very professional and knowledgeable.
Excellent customer service.

January 19, 2022
Unprompted review
Carpetright Limited - Bangor logo

Reply from Carpetright Limited - Bangor

Hi Paul

That is great to hear, I am really pleased you were happy with our service. We will make sure your comments are given to our store colleagues and we look forward to seeing you again.

Kind regards
Dilan

Rated 5 out of 5 stars

I still have to have my carpet fitted from Bromley High street…

I still have to have my carpet fitted But Harry in the shop in Bromley High street
was excellent so Helpful and very polite.
I am sure Harry is an asset to Carpet right
Thankyou Harry

January 19, 2022
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Reply from Carpetright Limited - Bangor

Hi Marion,

Really pleased to hear how helpful and polite Harry was for you.
Thank you for your review.
Regards
Dean

Rated 3 out of 5 stars

Buying a carpet

Staff at Bangor were very helpful in selecting our carpet. We arranged for measurement at our home.

We also wanted a bed, and Bangor recommended we visit your Chester branch, as Bangor didn't have the exact bed on display that we wanted to try. We went to Chester, tried it out, and ordered it. So far so good!

It then turned out when we were at the Chester branch, that they had exactly the same carpet on sale as Bangor, but at 20% lower price! Bangor would not match this price. As Bangor had already measured up, we understood that we had no choice but to proceed through Bangor at the higher price. We think Bangor should have price-matched.

September 2, 2021
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Reply from Carpetright Limited - Bangor

Hi David,

Pleased to hear about the service.
I am sorry to hear about the price issue.
We will look into this.
Regards
Dean

Rated 5 out of 5 stars

prompt,local

prompt,local, and friendly service

September 1, 2021
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Reply from Carpetright Limited - Bangor

Hi Mrs Brenda Edwards

Thank you very much for your feedback! I'm glad to hear that you were satisfied with your experience.

Kind regards
Dilan

Rated 5 out of 5 stars

Bangor branch very good

Ryan in the Bangor, North Wales branch was very helpful and knowledgeable. He made the purchasing experience very pleasant and starightforward. We would highly recommend this store due to its cleanliness and efficiency of its staff. Well done.

August 31, 2021
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Reply from Carpetright Limited - Bangor

Good morning Simon

Thank you for your feedback, it’s really appreciated. We will make sure your comments are given to our store colleagues and we look forward to seeing you again.

Kind regards
Dilan

Rated 5 out of 5 stars

Good service inn the shop when choosing…

Good service inn the shop when choosing the carpet and samples arrived when needed. Measuring and order done on a Sunday which was unexpected and all completed in a short time frame. I hope the delivery and fitting go as well.

August 18, 2021
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Reply from Carpetright Limited - Bangor

Good afternoon

It's brilliant to hear that you were able to get you the products you needed, and you were happy with our team’s service. We will make sure your comments are given to our store colleagues.

Kind regards
Dilan

Rated 5 out of 5 stars

Excellent service at always in the…

Excellent service at always in the Bangor Branch

August 17, 2021
Carpetright Limited - Bangor logo

Reply from Carpetright Limited - Bangor

Hi Thelma

I’m so pleased to hear about your great experience with us, thanks for your feedback.

Kind regards
Dilan

Rated 5 out of 5 stars

Excellent service!

August 13, 2021
Carpetright Limited - Bangor logo

Reply from Carpetright Limited - Bangor

Good Morning Penny,

Thank you for taking the time to share your feedback with us.

Best Wishes,
Benji

Rated 5 out of 5 stars

We had the most fantastic service by…

We had the most fantastic service by “Ryan” from the Bangor store North Wales. My husband and myself were looking for flooring for our bathroom. Without approaching us straight away, Ryan gave us time to look around and then came to us which I really appreciated. Helped us out with our measurements and placed the order. Also, Ryan was there when we collected and he carried the very heavy boxes to the car. 10 out of 10 for Ryan. Diolch. Thank you.

August 7, 2021
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Reply from Carpetright Limited - Bangor

Good Afternoon Elen,

Thank you for sharing your feedback with us.

Best Wishes,
Benji

Rated 4 out of 5 stars

Lovely friendly staff and an excellent…

Lovely friendly staff and an excellent range of goods. The paperwork is a slow process though and an (understandable) shortage of fitters makes for a long wait for new carpets.

August 6, 2021
Carpetright Limited - Bangor logo

Reply from Carpetright Limited - Bangor

Good Afternoon,

Thank you for sharing your feedback with us.

Best Wishes,
Benji

Rated 5 out of 5 stars

Service we recieved was excellent

Service we recieved was excellent, Dion was so helpful, polite and professional.

August 6, 2021
Carpetright Limited - Bangor logo

Reply from Carpetright Limited - Bangor

Hi Marian

Thanks so much for taking the time to leave your feedback, it is important to us and we use it to try and improve our services.

Kind regards
Dilan

Rated 5 out of 5 stars

First class

I ordered a new carpet and accessories yesterday. First class customer service in store and excellent advice and guidance from the salesperson Ryan.

August 1, 2021
Carpetright Limited - Bangor logo

Reply from Carpetright Limited - Bangor

Hi David,

Really pleased to hear how about the first class customer service you have had from Ryan in store.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Great prices and first rate customer…

Great prices and first rate customer service.

July 4, 2021
Carpetright Limited - Bangor logo

Reply from Carpetright Limited - Bangor

Hi Paul,

Pleased to hear about the great service you have had and the good prices you have found with us.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Excellent service and very helpful…

Excellent service and very helpful and polite

July 4, 2021
Carpetright Limited - Bangor logo

Reply from Carpetright Limited - Bangor

Hi Barbara


Thank you for your feedback! We will be sharing this with our store and continue to improve our services. Look forward to seeing you for future purchases.

Kind regards
Dilan

Rated 5 out of 5 stars

Excellent pleasant service

Excellent pleasant service. Polite gentleman. No pushing. Thank you.

July 2, 2021
Carpetright Limited - Bangor logo

Reply from Carpetright Limited - Bangor

Hi Margaret,

Really pleased to hear about the excellent service you have had and how polite the salesman was for you.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Friendly staff gave great help and…

Friendly staff gave great help and advice in store, and excellent at home measuring. Prompt arrival and follow up curtesy call.
Looking forward to my new carpets and vinyl

July 2, 2021
Carpetright Limited - Bangor logo

Reply from Carpetright Limited - Bangor

Hi Jonathan,

Really pleased to hear how helpful and friendly the team were for you.
Thank you for your review.
Regards
Dean

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