Have progressed carpet orders and fitting for 2 rooms recently, with excellent customer service. Nicola in the store is so professional, friendly and efficient. A pleasure to deal with. Faultless. Se... See more
Location
Switch locationPipps Hill Retail Park, Miles Gray Road, SS14 3AF Basildon, Essex, GB
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What a delightful and helpful man. Richard patiently answered all my questions, didn’t rush me and made a potentially difficult thing easy. He even saved me money through smart arithmetic and an offer... See more
Company replied
Richard Harrington, from the Basildon Store, gave me excellent service today over the phone. He gave me an unbelievable price for my flooring. He was very friendly, courteous and helpful. He was... See more
Company replied
Richard Harrington was extremely helpful this evening, and done all in his power to assist us in our purchase of our new Superking size bed. Polite helpful man. Big praises to him. Thank you. Update... See more
Company replied
Company details
- Flooring Contractor
- Bedroom Furniture Store
- Carpet Store
- Flooring Store
- Furniture Store
- Interior Designer
Written by the company
Carpetright is proud to be a leading floor coverings and beds provider. Since our foundation in 1988 we have grown, both organically and through acquisition, into an international retailer, operating in four European territories; the UK, Netherlands, Republic of Ireland and Belgium. Carpetright trade from over 300 stores and concessions in the UK as well as 120 stores across Holland, Belgium and the Republic of Ireland. We have a great range of carpets, vinyl, luxury vinyl, laminate, wood and beds available in all colours and designs, so we’re sure to have a style to suit your living space. Plus, with a fast sample service, you can select your favourite ranges and have a sample delivered straight to your door. Once you’ve chosen the floor for you, we’ll arrange a free home consultation where we’ll measure your room and provide top tips for your project before ordering and arranging the fitting of your dream floor with our arranged fitting service. Check out our ranges at www.carpetright.co.uk and begin your home transformation today!
Contact info
Pipps Hill Retail Park, Miles Gray Road, SS14 3AF, Basildon, Essex, United Kingdom
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Excellent service from the Basildon…
Excellent service from the Basildon team they were very helpful
Such a great experience and the staff…
Such a great experience and the staff were so lovely and helpful- highly recommend x
Recent order / fitting - excellent all round
Have progressed carpet orders and fitting for 2 rooms recently, with excellent customer service. Nicola in the store is so professional, friendly and efficient. A pleasure to deal with. Faultless. Secondly the fitting was undertaken by Alan and again what a pleasure to see someone performing his tasks without fuss, without mess and with a great smile on both occasions. 5 stars for definite.
Phoned general number for advice.
I telephoned the general number for some advice on how much carpet I will need and spoke to Rich Harrington in the Basildon store. He was extremely helpful and friendly. An order was placed, paid for and delivery arranged. Easy!

Reply from Carpetright Limited - Basildon
I've just ordered my carpet
I've just ordered my carpet via Richard Harrington at Basildon branch and he was very friendly and helpful. He sorted out the fitting appointment quickly and then helped me understand the quote. Very efficient service all around.

Reply from Carpetright Limited - Basildon
First class customer service!
From our first contact in April, when the website wasn't working and we rang to ask for samples, to a couple of weeks ago when we rang to get a quote, to two days ago when we placed our order, Richard Harrington at Basildon could not have been more helpful, immediately sending out the requested samples, guiding us through the process of ordering and paying and informing what would happen on the day of fitting, and in the process giving us a very competitive quote including a generous discount and free underlay. We will provide a further review after fitting, but up to now absolutely first class customer service.

Reply from Carpetright Limited - Basildon
Lovely Service from Richard Harrington
Richard was so lovely and helpful, definitely recommend.

Reply from Carpetright Limited - Basildon
The salesman was polite and honest,gave…
The salesman was polite and honest,gave me the best options for what I needed, didn’t pressure me, overall a great experience.

Reply from Carpetright Limited - Basildon
Placed order with Rich from the…
Placed order with Rich from the Basildon branch. A pleasure dealing with him. He made the process smooth and simple. I highly recommend this salesperson.

Reply from Carpetright Limited - Basildon
Nicola at Basildon was extremely…
Nicola at Basildon was extremely helpful and good to deal with in achieving what I wanted. She is a credit to Carpetright.

Reply from Carpetright Limited - Basildon
Richard Harrington was really friendly…
Richard Harrington was really friendly and helpful, gave great advice on underlay etc. which I know very little about! Didn't try to upsell me to a really expensive option that I don't need. Would definitely recommend

Reply from Carpetright Limited - Basildon
Richard helped me this afternoon over…
Richard helped me this afternoon over the telephone as I required helped placing an order.
He was very efficient, polite and patient. Very knowledgeable too.
Thank you.

Reply from Carpetright Limited - Basildon
Very helpful and informative
Very helpful and informative. Gave us advice based on what we were using the rooms for which meant we needed a different underlay to the standard.
Not sales focused and didn’t get jumped on as soon as we entered the shop, which I think is a huge benefit as we had lots of time to make our own choices.

Reply from Carpetright Limited - Basildon
I would like to thank Mark and Rae for…
I would like to thank Mark and Rae for a great experience.
Rae was very professional and friendly when measuring for our carpets. She gave us great advice on what type of carpet to choose for us personally as what we originally chose, was not really suitable for our lifestyle.
Hopefully the fitting will be just as excellent.

Reply from Carpetright Limited - Basildon
Customer Service at its Very Best
Rich from the Basildon Store could not have been more helpful. His expert advice and patient explanation of the various options made the whole buying experience easy and straightforward. Many thanks indeed!

Reply from Carpetright Limited - Basildon
Superb service
Superb service. Person came to the house to measure and sort out the order. Very friendly and and helpful.

Reply from Carpetright Limited - Basildon
Great service and communication. A*
I ordered carpets for the upstairs of my house and Rich Harrington in The Basildon Store was very helpful on the phone and via email. He gave me a great price and organised a measurement appointment with Sarah, who was also very helpful and professional. Rich then went the extra mile when I wanted to change my order and made my experience as hassle free as can be. Fully recommended.

Reply from Carpetright Limited - Basildon
Fantastic service from Nicola in the…
Fantastic service from Nicola in the Pipps Hill branch Basildon. Very friendly and helpful. Sorted out everything.

Reply from Carpetright Limited - Basildon
Service
The assistant anthony was very thorough to make sure we got exactly what we wanted. The guy Andy that came round to measure was also very thorough and knowledgeable .

Reply from Carpetright Limited - Basildon

Reply from Carpetright Limited - Basildon
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