Carpetright Limited - Blackburn Reviews 315

TrustScore 5 out of 5

4.8

Unit 3 Nova Scotia Retail Park, Bolton Road, BB2 3GE Blackburn, Lancashire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Rob and John came to fit our bedroom carpet we and they remember coming to our old house to fit carpets. They were both brilliant and we are really happy with our bedroom carpet. We have lots more to... See more

Company replied

Rated 5 out of 5 stars

What a breeze! Rob and John were extremely friendly, professional and quite frankly amazing at their job! They managed to fit underlay and new carpets throughout our second floor in around 4 hours an... See more

Company replied

Rated 5 out of 5 stars

I would just like to say that Anthony went above and beyond to help me with my purchase, so helpful and caring , excellent service, I would like to thank you so much for all your help and your colleag... See more

Company replied

Rated 5 out of 5 stars

Fitters (Rob & John) from Blackburn Store, were friendly, professional, excellent at their trade and easy to talk to Top quality fitting, worked well as a team and respected when we needed to join ca... See more

Company replied


Company details

  1. Flooring Contractor
  2. Bedroom Furniture Store
  3. Carpet Store
  4. Flooring Store
  5. Furniture Store
  6. Interior Designer

Written by the company

Carpetright is proud to be a leading floor coverings and beds provider. Since our foundation in 1988 we have grown, both organically and through acquisition, into an international retailer, operating in four European territories; the UK, Netherlands, Republic of Ireland and Belgium. Carpetright trade from over 300 stores and concessions in the UK as well as 120 stores across Holland, Belgium and the Republic of Ireland. We have a great range of carpets, vinyl, luxury vinyl, laminate, wood and beds available in all colours and designs, so we’re sure to have a style to suit your living space. Plus, with a fast sample service, you can select your favourite ranges and have a sample delivered straight to your door. Once you’ve chosen the floor for you, we’ll arrange a free home consultation where we’ll measure your room and provide top tips for your project before ordering and arranging the fitting of your dream floor with our arranged fitting service. Check out our ranges at www.carpetright.co.uk and begin your home transformation today!


Contact info

  • Unit 3 Nova Scotia Retail Park, Bolton Road, BB2 3GE, Blackburn, Lancashire, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

315 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Bedroom Carpet

Rob and John came to fit our bedroom carpet we and they remember coming to our old house to fit carpets. They were both brilliant and we are really happy with our bedroom carpet. We have lots more to fit and hope they come to fit them. Thank you both

June 27, 2024
Unprompted review
Carpetright Limited - Blackburn logo

Reply from Carpetright Limited - Blackburn

Hi Michelle,

Pleased to hear about the brilliant service you have had from Rob and John.
Thank you for your review.
Regards
Dean

Rated 4 out of 5 stars

Great choice

Great choice with helpful staff and a prompt date for fitting.

June 3, 2024
Carpetright Limited - Blackburn logo

Reply from Carpetright Limited - Blackburn

Hi Peter,

Pleased to hear about the helpful service you have had.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Friendly service

Friendly service

May 26, 2024
Carpetright Limited - Blackburn logo

Reply from Carpetright Limited - Blackburn

Hello,

Thank you for your review. I am pleased to hear our Blackburn branch provided you with a friendly service.

Kind regards,
Abbie

Rated 5 out of 5 stars

Bathroom flooring

Came into store last week and bought some vinal flooring. Fantastic quality and good price. Thank you

May 21, 2024
Unprompted review
Carpetright Limited - Blackburn logo

Reply from Carpetright Limited - Blackburn

Hi,
Pleased to hear how helpful our team were for you
Thank you for your review
Regards,
Amalia

Rated 5 out of 5 stars

Good service top lads

Good service top lads

May 26, 2024
Unprompted review
Carpetright Limited - Blackburn logo

Reply from Carpetright Limited - Blackburn

Hi,
Pleased to hear how helpful our team were for you
Thank you for your review
Regards,
Amalia

Rated 5 out of 5 stars

Impeccable customer experience

Recently went in after calling about some carpets and was helped by a lovely young gentleman Amaan. He knowledgable and really nailed down the type of carpet for every room. Even though we didn’t purchase, we left with a much better idea of what we wanted.

May 23, 2024
Unprompted review
Carpetright Limited - Blackburn logo

Reply from Carpetright Limited - Blackburn

Hi,
Pleased to hear how helpful our team were for you
Thank you for your review
Regards,
Amalia

Rated 5 out of 5 stars

Good service

Good service all round.

May 23, 2024
Unprompted review
Carpetright Limited - Blackburn logo

Reply from Carpetright Limited - Blackburn

Hi,
Pleased to hear how helpful our team were for you
Thank you for your review
Regards,
Amalia

Rated 5 out of 5 stars

Great customer experience

Visited the shop yesterday to get some ideas ready for my property and ther service from the team was amazing. Will be back to order soon

May 26, 2024
Unprompted review
Carpetright Limited - Blackburn logo

Reply from Carpetright Limited - Blackburn

Hi,
Pleased to hear how helpful our team were for you
Thank you for your review
Regards,
Amalia

Rated 1 out of 5 stars

The worst service I have ever experienced

The worst service I have ever experienced!!! Ordered my carpet and paid in full, computers went down which I understand isn’t carpet rights fault but not once did anyone ring me to inform me. Computers came back on the Monday not one person rung to inform me so Friday I rung them. Carpet not only the wrong colour but also the wrong size, how a company can get your order so wrong is beyond me!!! 5 weeks of it’ll be arriving soon, to absolutely no communication and to be honest lack of respect to the customer. After all that time we were promised it’ll be getting fitted to actually being left with a poor excuse that the manufacturer doesn’t have it in stock. DO NOT BUY FROM HERE!!!

May 12, 2024
Carpetright Limited - Blackburn logo

Reply from Carpetright Limited - Blackburn

Hi,

I am sorry to hear about the service you have had and the issues with the order.
We will investigate to see what can be done.
Regards
Dean

Rated 5 out of 5 stars

Full house new carpets.

Rob & John came to fit new carpets in all my rooms. Both excellent, the fit looks perfect, clean finish & both really easy to get along with.
I would highly recommend.

May 15, 2024
Unprompted review
Carpetright Limited - Blackburn logo

Reply from Carpetright Limited - Blackburn

Hi Jack,

Pleased to hear about the excellent job Rob and John have done for you.
Thank you for your review and recommendation.
Regards
Dean

Rated 5 out of 5 stars

Carpet

Very friendly and did a great job fitting the carpet.

May 14, 2024
Unprompted review
Carpetright Limited - Blackburn logo

Reply from Carpetright Limited - Blackburn

Hi Will,

Pleased to hear about the friendly service you have had and the great job the fitter has done.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

All round satisfaction

Excellent Price, quality carpet, fast service and fitted when said

April 7, 2024
Carpetright Limited - Blackburn logo

Reply from Carpetright Limited - Blackburn

Hi Michael,

Pleased to hear about the excellent service and price you have had with your order.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Great Job!

Rob and John have fitted carpets through most of our house over the last two days. They have done a wonderful job. They were very efficient, cleaned up everything when they finished and we are really pleased with the result. Lovely lads, we would definitely recommend them.

May 9, 2024
Unprompted review
Carpetright Limited - Blackburn logo

Reply from Carpetright Limited - Blackburn

Hi Kathleen,

Pleased to hear about the great service you have had and the wonderful job Rob and John have done for you.
Thank you for your review and recommendation.
Regards
Dean

Rated 5 out of 5 stars

From entering the store to finishing…

From entering the store to finishing fitting , everything spot on! . Great helpful and friendly staff and fitter too! Highly recommended

April 10, 2024
Carpetright Limited - Blackburn logo

Reply from Carpetright Limited - Blackburn

Hi Stephen,

Pleased to hear about the helpful and friendly service you have had from the team.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Top Class Tradesmen - Quality Professional Job

Fitters (Rob & John) from Blackburn Store, were friendly, professional, excellent at their trade and easy to talk to Top quality fitting, worked well as a team and respected when we needed to join calls for work (working at home), keeping noise to a minimum. Tidied up at the end of the job and checked we were happy with the work before leaving. Would definitely recommend and will use again.

April 10, 2024
Unprompted review
Carpetright Limited - Blackburn logo

Reply from Carpetright Limited - Blackburn

Hi,
Pleased to hear how professional our team were for you
Thank you for your review and recommendation
Regards,
Amalia

Rated 5 out of 5 stars

Friendly staff.and very helpful.they…

Friendly staff.and very helpful.they also had a great sense of humour!,reasonably priced.if in future.i nèed new carpets.i would deffinatly go there..

April 12, 2024
Carpetright Limited - Blackburn logo

Reply from Carpetright Limited - Blackburn

Hi Julie,
Pleased to hear how helpful our team were for you
Thank you for your review.
Regards,
Amalia

Rated 5 out of 5 stars

Polite and helpful staff both in store…

Polite and helpful staff both in store and fitting. Fitters arrived mid morning as promised, removed old carpet and fitted new one. Efficient and quality service. Thank you.

April 11, 2024
Unprompted review
Carpetright Limited - Blackburn logo

Reply from Carpetright Limited - Blackburn

Hi Andrea,
Pleased to hear how helpful and efficient our team were for you
Thank you for your review
Regards,
Amalia

Rated 5 out of 5 stars

Super fast and efficient service

Super fast and efficient service. Great communication and very helpful.

April 8, 2024
Carpetright Limited - Blackburn logo

Reply from Carpetright Limited - Blackburn

Hi Chloe,

Pleased to hear about the fast and efficient service you have had.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Brilliant service

Brilliant service , I'm really happy with the quality of the carpet . A big Thankyou to especially rob and John who came to fit the carpet . Very polite and professional . They went the extra mile with fitting the underlay throughout ! They also cleaned up and took all the rubbish with them . I would use carpetright again in the future.

April 8, 2024
Unprompted review
Carpetright Limited - Blackburn logo

Reply from Carpetright Limited - Blackburn

Hi Harley,

Pleased to hear about brilliant service you have had from Rob and John.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Clean and tidy fitting

Rang 20mins before arriving and arrived on time. Good fitting of carpet and cleaned up afterwards. Advised what to do if we had any problems
Rob and John did an excellent job Thanks

March 27, 2024
Unprompted review
Carpetright Limited - Blackburn logo

Reply from Carpetright Limited - Blackburn

Hi Stephen,

Pleased to hear about the experience you have had and the excellent job Rob and John have done for you.
Thank you for your review.
Regards
Dean

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