Carpetright Limited - Chichester Reviews 242

Customer service was excellent. Michael took time to make sure that we had everything that we needed.

We were advised by a lovely man called Michael. He showed us what choices of carpet we could go for in our caravan. Michael was very knowledgeable, very polite. Michael gave us a quote and also arranged for Samantha to do a visit to measure up. We were very pleased with Samantha very polite and we had a lovely chat with her. I can certainly recommend you see Michael, and Samantha both very good members of the team

Very helpful and friendly knowledgeable could wish for a better Gentleman to deal with Five Star ⭐⭐⭐⭐⭐

From the sales assistant E. To S who came and measured my stairs and landing to the 2 men that fiited my carpets, were all very helpful, friendly and couldnt do enough to help me.
Carpetright I would definately recommend to others.
Thankyou to everyone in the Chichester branch.

The staff were just amazing and went above and beyond to source and sort carpet and fitter to be fitted in our new home. We are moving three hours away and the girls liaised with the nearest branch to get the carpet fitting arranged for the day we move in. Brilliant customer service. We hope the fitting goes as well as the sales

Easy to book online appointment, great comminicstion, carpet estimator updated arrival time and very friendly. Order placed and confirmation received promptly followed by fitting date. A very smooth and efficient experience and very nice staff.

Given all the details, went through the whole process without trying to sell anything else, got exactly what we asked for

Excellent service, helpful, and good advise.

It started with the wrong fitting date then progressed to the correct date I was told the installation would take 2 days, 7 days later and we had the worst installation of a floor I’ve ever seen, the subfloor that they installed was so bumpy that you can not only feel it but also see it, they agreed to replace it this time in 2 days but have since disappeared off the face of the earth.
Worst experience of my life o and the branch manager told me she doesn’t know anything about installing flooring

Competitive carpet prices, very helpful and friendly staff - joy to spend my money!

Mel was so helpful and efficient

Great friendly,knowledgeable staff.Echolon made us feel welcome,and talked us through options available in our search for a bedroom carpet.

Friendly efficient knowledgeable sales staff. Great value and offers.
Good quality floors.

Was given one price for carpet then when I had paid and had printed statement the price was higher!! Was not told at any stage that I would be charged hidden extras!! When confronting sales person all he could say oh I shouldn't of given the price! Totally disgusted that he still could not give me an explanation as to why I was not told about the service charge for admin or the best price package of £39.99! This should all be explained at time of sale before requesting payment! I can oy assu.e I was not informed correctly because I wouldn't off paid these hidden extras. £39.99 for taking rubbish away I think is dreadful! It was a very small room wth hardly any rubbish! Will not use them again or recommend them

I ordered some carpet and when the fitters came to lay it, it was too small. The company accepted my mistake with the measurements and adjusted my order without question.
Brilliant service.

Staff were very helpful.

Excellent service all round

Sam was extremely helpful and answered all
My
Questions

The staff in the shop were amazing even though the whole system was down they provided an excellent service adapting to make it work and get my daughters carpets in for her so she could move in as planned