From start to finish we had a great experience. The staff were friendly and helpful and the fitter was very professional, happy and polite.
Company replied
Location
Switch locationBath Road, SN14 0AT Chippenham, Wiltshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Caught out by the "extra" charges at the final payment stage - selected carpet priced at £160 plus the £67:50 fitting charge- to be charged £286 at the checkout!! I'd been charged an extra £18:75 fitt... See more
Company replied
We went to Carpetright in Chippenham and we were served by Kayleigh, she was friendly and tolerant of my noisy toddler trying to climb onto the desk and even other elevated surface! We found exactly... See more
Company replied
After initial issues at one branch, the staff at a second branch were superb. Nothing was too much trouble and the carpets on offer covered all price ranges. A professional measuring service was provi... See more
Company replied
Company details
- Flooring Contractor
- Bedroom Furniture Store
- Carpet Store
- Flooring Store
- Furniture Store
- Interior Designer
Written by the company
Carpetright is proud to be a leading floor coverings and beds provider. Since our foundation in 1988 we have grown, both organically and through acquisition, into an international retailer, operating in four European territories; the UK, Netherlands, Republic of Ireland and Belgium. Carpetright trade from over 300 stores and concessions in the UK as well as 120 stores across Holland, Belgium and the Republic of Ireland. We have a great range of carpets, vinyl, luxury vinyl, laminate, wood and beds available in all colours and designs, so we’re sure to have a style to suit your living space. Plus, with a fast sample service, you can select your favourite ranges and have a sample delivered straight to your door. Once you’ve chosen the floor for you, we’ll arrange a free home consultation where we’ll measure your room and provide top tips for your project before ordering and arranging the fitting of your dream floor with our arranged fitting service. Check out our ranges at www.carpetright.co.uk and begin your home transformation today!
Contact info
Bath Road, SN14 0AT, Chippenham, Wiltshire, United Kingdom
4.7
Excellent
158 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Carpetright Limited - Chippenham
Hi Sue,
Pleased to hear about the good service you have had.
Thank you for your review.
Regards
Dean
From start to finish we had a great…
From start to finish we had a great experience. The staff were friendly and helpful and the fitter was very professional, happy and polite.
June 15, 2024
Reply from Carpetright Limited - Chippenham
Hi,
Pleased to hear about the great experience you have had and how friendly the team were for you.
Thank you for your review.
Regards
Dean
Deal offered
June 26, 2024
Reply from Carpetright Limited - Chippenham
Hi Robert,
Thank you for your 5* Review.
Regards
Dean
Reply from Carpetright Limited - Chippenham
Hi Kathy,
Pleased to hear about the helpful and friendly service you have had.
Thank you for your review.
Regards
Dean
Reply from Carpetright Limited - Chippenham
Hi Alek,
Pleased to hear about the polite and courteous service you have had.
Thank you for your review.
Regards
Dean
Tracy did an excellent job helping us…
Tracy did an excellent job helping us chose the right flooring for us.
June 23, 2024
Reply from Carpetright Limited - Chippenham
Hi Sterling,
Pleased to hear about the excellent job Tracy has done for you.
Thank you for your review.
Regards
Dean
Great value for money and so supportive…
Great value for money and so supportive giving answers for any problems
June 11, 2024
Reply from Carpetright Limited - Chippenham
Hi Shona,
Pleased to hear about the great value you have found with us.
Thank you for your review.
Regards
Dean
Fantastic customer service, thank you!
June 9, 2024
Reply from Carpetright Limited - Chippenham
Hi Caz,
Pleased to hear about the fantastic service you have had.
Thank you for your review.
Regards
Dean
Lovely gentleman Steve very helpful…
Lovely gentleman Steve very helpful polite and very patient with my elderly mother
May 20, 2024
Reply from Carpetright Limited - Chippenham
Hi,
Pleased to hear about the helpful and patient service you have had from Steve.
Thank you for your review.
Regards
Dean
Extremely helpful and pleasant staff .
Steve at the Chippenham branch was very helpful . Listened to what we wanted and noted our requirements and location accordingly .
May 19, 2024
Reply from Carpetright Limited - Chippenham
Hi John,
pleased to hear about the helpful service you have had.
Thank you for your review.
Regards
Dean
Reply from Carpetright Limited - Chippenham
Hello Sally,
Thank you for leaving us a review. I am pleased to hear our Chippenham branch provided you with a great service and were helpful and knowledgeable!
Kind regards,
Abbie
100% recommend
100% recommend; polite helpful knowledgeable - Mike pulled a survey out of the bag in 24hours when there wasn't space! Survey to order paid for in 48hours. Very happy with the service and will recommend whenever we can!
April 17, 2024
Reply from Carpetright Limited - Chippenham
Hello,
Thank you for your review. I am pleased to hear that Mike was able to help ensure you received an in home consultant booking with us.
Have a great day!
Kind regards,
Abbie
Reply from Carpetright Limited - Chippenham
Hello Sharon,
Thank you for your review . I am happy to hear the customer service you have received has been great.
Kind regards,
Abbie
No pressure, expert advice, quick service
Staff were fantastic. Very personable and helpful. Thank you
April 9, 2024
Reply from Carpetright Limited - Chippenham
Hi Angela,
Pleased to hear about the fantastic service you have had from the team.
Thank you for your review.
Regards
Dean
carpetright Chippenham
Ended up at carpetright Chippenham to look at laminate flooring, was gonna go to B&q next door but the staff in carpetright Chippenham were amazing, so friendly and knowledgeable and I have to say they went above and beyond for me so thank you, I can't remember the ladies name but she had a Scottish accent and the man that served me was Steve, jolly old boy who was brilliant, if only all shops had staff like carpetright in Chippenham, all I can say is thank you, ended up spending 700 quid on flooring in there and the quality looks good, I know what I will be doing next weekend.
April 7, 2024
Unprompted review
Reply from Carpetright Limited - Chippenham
Hi Andrew,
Pleased to hear about the amazing experience you have had in store throughout the process.
Thank you for your review.
Regards
Dean
We went to Carpetright in Chippenham…
We went to Carpetright in Chippenham and we were served by Kayleigh, she was friendly and tolerant of my noisy toddler trying to climb onto the desk and even other elevated surface! We found exactly what we wanted. Unfortunately due to our renovation project timings we had to cancel the order and a true test of customer service is always when you need to return or cancel something. The gentleman I spoke to was quick, courteous and helpful. So all in all a positive experience. Thank you.
April 5, 2024
Unprompted review
Reply from Carpetright Limited - Chippenham
Hi Rachel,
Pleased to hear how helpful Kayleigh was for you
Thank you for your review
Regards,
Amalia
Basic error.
The carpet on the order was the wrong one, luckily we noticed it early on when reviewing the order.
But was quickly changed to the correct one when we pointed it out.
March 26, 2024
Reply from Carpetright Limited - Chippenham
Hi Peter,
Pleased to hear the issues was quickly resolved.
Regards
Dean
Reply from Carpetright Limited - Chippenham
Hi Beth,
Pleased to hear about the helpful and kind service you have had.
Thank you for your review.
Regards
Dean
Reply from Carpetright Limited - Chippenham
Hi Dean,
Pleased to hear about the lovely service you have had from the team.
Thank you for your review.
Regards
Dean
Reply from Carpetright Limited - Chippenham
Hi Lenny,
Pleased to hear about the excellent and knowledgeable service you have had.
Thank you for your review.
Regards
Dean
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.