Carpetright Limited - Coventry - Alvis Reviews 189

It was a smooth experience from the time I walked into the shop to the person measuring my carpet 's to the excellent carpet fitter.
I would recommend to friends and family.

I don’t like being referred to as a liar
Maybe if the salesman got off his chair, stopped staring at his screen while you’re talking or even acknowledged you it ‘may’ help . However in this case it wouldn’t as he denied knowledge of speaking to me on the phone anyway

If there was a minus I would have used that. Original order stated fitting 27/07/2024. After a visit to the store a week following order I was advised, yes, it was possible to bring fitting forward to Friday July 12th. (to acommodate hospital discharge) Yesterday (11th) I rang store, early afternoon to re-confirm again he told me the fitters would be back in store around 3.30pm and he'd ring me when they'd done their schedule. 2pm today I rang again to remind him that my partner was back from hospital but couldn't use the bedroom yet as nobody had arrived ONLY TO BE TOLD that Sunny had been contacted and denied any knowledge of any phone call yesterday and the carpet would not be delivered before July 26th and as he hadn't amended the system the date was the original one. ABSOLUTELY TOTALLY DISGUSTED PARTICULARLY BEING CALLED A LIAR. when my phone has yesterday's call registered
UPDATE. 18/7/24..Awaiting reply regarding Deans(?) response will then hopefully be in a position to delete the above
2ND UPDATE 28/07/24... STILL AWAITING A PROMISED RESPONSE. UNFORTUNATELY LACK OF CUSTOMER SATISFACTION
CONFIRMS THAT MANAGEMENT IS ALSO UNPROFESSIONAL

Darrian was knowledgeable, helpful and not at all “pushy”

Delivery time is very disappointing ordered carpet 1/7 fitting 6/8

Excellent- very good service and easy to follow

Prompt service, good information about the products we wished to purchase. Friendly personnel

Service received from the Alvis Retail Park, Coventry branch was good.
Carpet fitted today, the fitters were very friendly, efficient and cleared away after they finished - excellent service from them both.

The staff were very helpful and friendly. Made us feel relaxed and confident in them. Thank you

Staff were helpful and vinyl met our expectations

Good choice of carpets and very helpful customer service.

The person who serve us was friendly and very helpful

Great service, helpful advice and took time to explain everything. Kind staff who were pleasent and friendly. Everyone we dealt with was professional and we appreciated their help and attitude.

Excellent service, the salesman was really helpful. Quick fitting date.

Very helpful assistant

Very helpful and good advice

The person serving us did not hurry, answered all our questions and gave us as much information we required. Took his time to make sure we new all the detail - fantastic service.

Visited numerous times as unsure of what type of flooring I wanted for a large lounge, hallway, stairs and landing.
The lad I dealt with was very informative and helped with my decision on what I wanted.
Kept well informed and had a visit for the measurements, fitting due on the 21st of May.

Very friendly and informative sales person. Made us feel like the only people in the shop