Service received from the Alvis Retail Park, Coventry branch was good. Carpet fitted today, the fitters were very friendly, efficient and cleared away after they finished - excellent service from the... See more
Company replied
Alvis Retail Park, Holyhead Road, CV5 8BW Coventry, West Midlands, GB
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Service received from the Alvis Retail Park, Coventry branch was good. Carpet fitted today, the fitters were very friendly, efficient and cleared away after they finished - excellent service from the... See more
Company replied
It was a smooth experience from the time I walked into the shop to the person measuring my carpet 's to the excellent carpet fitter. I would recommend to friends and family.
Company replied
Visited numerous times as unsure of what type of flooring I wanted for a large lounge, hallway, stairs and landing. The lad I dealt with was very informative and helped with my decision on what I wa... See more
Company replied
Matt gave me excellent advice and made my experience really easy from start to finish. Very knowledgable and professional, listened to what I wanted and tailored my quote accordingly. The carpet has s... See more
Company replied
Carpetright is proud to be a leading floor coverings and beds provider. Since our foundation in 1988 we have grown, both organically and through acquisition, into an international retailer, operating in four European territories; the UK, Netherlands, Republic of Ireland and Belgium. Carpetright trade from over 300 stores and concessions in the UK as well as 120 stores across Holland, Belgium and the Republic of Ireland. We have a great range of carpets, vinyl, luxury vinyl, laminate, wood and beds available in all colours and designs, so we’re sure to have a style to suit your living space. Plus, with a fast sample service, you can select your favourite ranges and have a sample delivered straight to your door. Once you’ve chosen the floor for you, we’ll arrange a free home consultation where we’ll measure your room and provide top tips for your project before ordering and arranging the fitting of your dream floor with our arranged fitting service. Check out our ranges at www.carpetright.co.uk and begin your home transformation today!
Alvis Retail Park, Holyhead Road, CV5 8BW, Coventry, West Midlands, United Kingdom
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It was a smooth experience from the time I walked into the shop to the person measuring my carpet 's to the excellent carpet fitter.
I would recommend to friends and family.

Reply from Carpetright Limited - Coventry - Alvis
I don’t like being referred to as a liar
Maybe if the salesman got off his chair, stopped staring at his screen while you’re talking or even acknowledged you it ‘may’ help . However in this case it wouldn’t as he denied knowledge of speaking to me on the phone anyway

Reply from Carpetright Limited - Coventry - Alvis
If there was a minus I would have used that. Original order stated fitting 27/07/2024. After a visit to the store a week following order I was advised, yes, it was possible to bring fitting forward to Friday July 12th. (to acommodate hospital discharge) Yesterday (11th) I rang store, early afternoon to re-confirm again he told me the fitters would be back in store around 3.30pm and he'd ring me when they'd done their schedule. 2pm today I rang again to remind him that my partner was back from hospital but couldn't use the bedroom yet as nobody had arrived ONLY TO BE TOLD that Sunny had been contacted and denied any knowledge of any phone call yesterday and the carpet would not be delivered before July 26th and as he hadn't amended the system the date was the original one. ABSOLUTELY TOTALLY DISGUSTED PARTICULARLY BEING CALLED A LIAR. when my phone has yesterday's call registered
UPDATE. 18/7/24..Awaiting reply regarding Deans(?) response will then hopefully be in a position to delete the above
2ND UPDATE 28/07/24... STILL AWAITING A PROMISED RESPONSE. UNFORTUNATELY LACK OF CUSTOMER SATISFACTION
CONFIRMS THAT MANAGEMENT IS ALSO UNPROFESSIONAL

Reply from Carpetright Limited - Coventry - Alvis

Reply from Carpetright Limited - Coventry - Alvis
Delivery time is very disappointing ordered carpet 1/7 fitting 6/8

Reply from Carpetright Limited - Coventry - Alvis

Reply from Carpetright Limited - Coventry - Alvis
Prompt service, good information about the products we wished to purchase. Friendly personnel

Reply from Carpetright Limited - Coventry - Alvis
Service received from the Alvis Retail Park, Coventry branch was good.
Carpet fitted today, the fitters were very friendly, efficient and cleared away after they finished - excellent service from them both.

Reply from Carpetright Limited - Coventry - Alvis
The staff were very helpful and friendly. Made us feel relaxed and confident in them. Thank you

Reply from Carpetright Limited - Coventry - Alvis

Reply from Carpetright Limited - Coventry - Alvis
Good choice of carpets and very helpful customer service.

Reply from Carpetright Limited - Coventry - Alvis
The person who serve us was friendly and very helpful

Reply from Carpetright Limited - Coventry - Alvis

Reply from Carpetright Limited - Coventry - Alvis
Great service, helpful advice and took time to explain everything. Kind staff who were pleasent and friendly. Everyone we dealt with was professional and we appreciated their help and attitude.

Reply from Carpetright Limited - Coventry - Alvis
Excellent service, the salesman was really helpful. Quick fitting date.

Reply from Carpetright Limited - Coventry - Alvis

Reply from Carpetright Limited - Coventry - Alvis

Reply from Carpetright Limited - Coventry - Alvis
The person serving us did not hurry, answered all our questions and gave us as much information we required. Took his time to make sure we new all the detail - fantastic service.

Reply from Carpetright Limited - Coventry - Alvis
Visited numerous times as unsure of what type of flooring I wanted for a large lounge, hallway, stairs and landing.
The lad I dealt with was very informative and helped with my decision on what I wanted.
Kept well informed and had a visit for the measurements, fitting due on the 21st of May.

Reply from Carpetright Limited - Coventry - Alvis
Very friendly and informative sales person. Made us feel like the only people in the shop

Reply from Carpetright Limited - Coventry - Alvis
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