I was extremely impressed with the staff in the Darlington store today, I was greeted on arrival and was given a fantastic quote by Louise. Considering she's only new she did a great job. Neil (I thin... See more
Company replied
Location
Switch location2 Darlington Retail Park, Yarm Road, DL1 4PU Darlington, County Durham, GB
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See what reviewers are saying
Darren at the Darlington branch was extremely helpful and got us the best deal possible to carpet and floor our entire house. It is a new build and they were fantastic with communicating with... See more
Company replied
There were two staff members on the shop floor, both were great once I approached them to ask for assistance, however they did not welcome us into store or offer assistance first. Once I asked about t... See more
Company replied
Great salesman very knowledgeable and looking forward to getting our new floors fitted
Company replied
Company details
- Flooring Contractor
- Bedroom Furniture Store
- Carpet Store
- Flooring Store
- Furniture Store
- Interior Designer
Written by the company
Carpetright is proud to be a leading floor coverings and beds provider. Since our foundation in 1988 we have grown, both organically and through acquisition, into an international retailer, operating in four European territories; the UK, Netherlands, Republic of Ireland and Belgium. Carpetright trade from over 300 stores and concessions in the UK as well as 120 stores across Holland, Belgium and the Republic of Ireland. We have a great range of carpets, vinyl, luxury vinyl, laminate, wood and beds available in all colours and designs, so we’re sure to have a style to suit your living space. Plus, with a fast sample service, you can select your favourite ranges and have a sample delivered straight to your door. Once you’ve chosen the floor for you, we’ll arrange a free home consultation where we’ll measure your room and provide top tips for your project before ordering and arranging the fitting of your dream floor with our arranged fitting service. Check out our ranges at www.carpetright.co.uk and begin your home transformation today!
Contact info
2 Darlington Retail Park, Yarm Road, DL1 4PU, Darlington, County Durham, United Kingdom
4.7
Excellent
114 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great salesman very knowledgeable and…
Great salesman very knowledgeable and looking forward to getting our new floors fitted
June 16, 2023
Reply from Carpetright Limited - Darlington
Hi Emma,
Very pleased to hear about the great service you have had.
Thank you for your review.
Regards
Dean
Terrible service
Terrible service. A consultant came to measure up the 3 rooms for which I wanted to replace carpets. Chose carpet etc, then drove to the Darlington store 3 times to order. They didn't seem to understand their own measurements and I was sent away each time. Very weird and I have given up. Left negative review on google and the owner Dean messaged me to send an email to customer service with details of my experience which I did last week. Not a word back from them. That pretty much sums it up! I selected 6th May as the date for my experience. It wont let me put in all the other dates.
May 6, 2023
Unprompted review
Reply from Carpetright Limited - Darlington
Hi Anja,
I am sorry to hear about the service you have had and lack of communication.
We will investigate to make sure this is put right for you.
Thank you for your review.
Regards
Dean
Reply from Carpetright Limited - Darlington
Hi Andrea,
Pleased to hear about the helpful service and the excellent job the fitter has done for you.
Thank you for your review.
Regards
Dean
Good quality
Friendly staff, Good quality carpet
Fitted the next day by a very nice man Paul
April 19, 2023
Reply from Carpetright Limited - Darlington
Hi Kimberley,
Pleased to hear about the friendly service you have had and the good job Paul has done for you.
Thank you for your review.
Regards
Dean
Attentive staff
Attentive staff, Competitive prices and good quality products. Will recommend and return in the future. My go to place for all my flooring needs.
April 21, 2023
Unprompted review
Reply from Carpetright Limited - Darlington
Hi Jade,
Pleased to hear how attentive our team were toward your needs and that you found a deal suitable for you.
Thank you for your review.
Regards,
Amalia
Came in the other day all staff that…
Came in the other day all staff that assisted me were very helpful would definitely recommend friendly and very welcoming
April 18, 2023
Unprompted review
Reply from Carpetright Limited - Darlington
Hi Kirsty,
Pleased to hear how helpful our team were for you.
Thank you for your review.
Regards,
Amalia
I was extremely impressed with the…
I was extremely impressed with the staff in the Darlington store today, I was greeted on arrival and was given a fantastic quote by Louise. Considering she's only new she did a great job. Neil (I think his name was) the manager made me and the children feel very welcome. Can't wait to order my new flooring once the decorating is done. Thank you carpetright Darlington
April 6, 2023
Unprompted review
Reply from Carpetright Limited - Darlington
Hi Natalie,
Pleased to hear how helpful Louise was for you.
Thank you for your review.
Regards,
Amalia
Lousie was great I will definitely be…
Lousie was great I will definitely be back great service
April 21, 2023
Unprompted review
Reply from Carpetright Limited - Darlington
Hi Karen,
Pleased to hear how helpful Louise was for you.
Thank you for your review.
Regards,
Amalia
Friendly staff
April 2, 2023
Reply from Carpetright Limited - Darlington
Hi Cheryl,
Pleased to hear how friendly our team were.
Thank you for your review.
Regards,
Dean
Staff are really friendly
April 4, 2023
Unprompted review
Reply from Carpetright Limited - Darlington
Hi Chris,
Pleased to hear about the friendly service you have had.
Thank you for your review.
Regards
Dean
Great service once we asked for it!
There were two staff members on the shop floor, both were great once I approached them to ask for assistance, however they did not welcome us into store or offer assistance first. Once I asked about the carpets we were interested in, they both helped and went through the purchase process with us with no problems.
March 25, 2023
Reply from Carpetright Limited - Darlington
Hi Becky,
Very pleased to hear about the great service you have had.
Thank you for your feedback.
Regards
Dean
Reply from Carpetright Limited - Darlington
Hi Paul,
Very pleased to hear about the good service you have had.
Thank you for your review.
Regards
Dean
Friendly and knowledgeable staff
Friendly and knowledgeable staff, good communication with me,products were at the right price a very good shopping experience
March 14, 2023
Reply from Carpetright Limited - Darlington
Hi Roger,
Really pleased to hear how friendly and knowledgeable the team were for you.
Thank you for your review.
Regards
Dean
Reply from Carpetright Limited - Darlington
Hi Susan,
Really pleased to hear about the efficient service you have had.
Thank you for your review.
Regards
Dean
Good service and not pushy at all
Good service and not pushy at all. Let you make up on your own before sorting everything out 🍌
March 4, 2023
Reply from Carpetright Limited - Darlington
Hi,
Very pleased to hear about the good service you have had.
Thank you for your review.
Regards
Dean
Great selection of floor coverings
Great selection of floor coverings. Good offers. Staff available to help but not pushy.
March 2, 2023
Reply from Carpetright Limited - Darlington
Great to hear your please with the selection we have on offer! Hope to see you again in the future. All the best.
Samuel
Prompt, clean and correct.....
Five Stars, Such a big job but with the "Right People" so easy, Thank You
February 21, 2023
Reply from Carpetright Limited - Darlington
Hi Geoff,
Really pleased to hear about the 5* Service you have had and how easy the process was.
Thank you for your review.
Regards
Dean
Friendly no pressure service
Really appreciate the no pressure service. No salesman jumping onto you as soon as you enter the shop. Relaxed, laid back approach is very refreshing.
February 11, 2023
Reply from Carpetright Limited - Darlington
Hi Peter,
Pleased to hear how friendly and helpful the service was for you.
Thank you for your review.
Regards
Dean
Very helpful
Advised on choices. Delivery and fitting arranged quickly. Highly recommended.
February 11, 2023
Reply from Carpetright Limited - Darlington
Hi Jan,
Very pleased to hear about the good choices you have had and how quickly the order was completed.
Thank you for your review.
Regards
Dean
So far so good but haven’t even got the…
So far so good but haven’t even got the carpet yet so hard to leave a proper review, perhaps should wait longer before chasing customers to review
January 14, 2023
Reply from Carpetright Limited - Darlington
Good afternoon
Thanks so much for taking the time to leave your feedback, it is important to us and we use it to try and improve our services.
Kind regards
Dilan
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