Mat made us appear wanted at Carpetright, attentive to our needs and what problems we have (old age 85 and 87yrs). His enthusiasm spread down the line and has been greatly accepted by Barbara and... See more
Company replied
Location
Switch locationU11, The Retail Park Wyvern, Wyvern Way, DE21 6NZ Derby, Derbyshire, GB
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See what reviewers are saying
Very friendly and experienced staff who helped us choose the best type of carpet for our stairs and landings. The whole process was efficient and relaxed with no pressures. Never used Carpetright be... See more
Company replied
We have always found this branch very helpful when we have bought things in the past years and this experience proved more so . We ordered a mattress instore and due to a computer glitch head office i... See more
Company replied
As usual Carpetright lived up to our high expectations. This was the first time we had used the Derby Branch. Fantastic attention to detail from Matthew from start to finish. Prompt service all around... See more
Company replied
Company details
- Flooring Contractor
- Bedroom Furniture Store
- Carpet Store
- Flooring Store
- Furniture Store
- Interior Designer
Written by the company
Carpetright is proud to be a leading floor coverings and beds provider. Since our foundation in 1988 we have grown, both organically and through acquisition, into an international retailer, operating in four European territories; the UK, Netherlands, Republic of Ireland and Belgium. Carpetright trade from over 300 stores and concessions in the UK as well as 120 stores across Holland, Belgium and the Republic of Ireland. We have a great range of carpets, vinyl, luxury vinyl, laminate, wood and beds available in all colours and designs, so we’re sure to have a style to suit your living space. Plus, with a fast sample service, you can select your favourite ranges and have a sample delivered straight to your door. Once you’ve chosen the floor for you, we’ll arrange a free home consultation where we’ll measure your room and provide top tips for your project before ordering and arranging the fitting of your dream floor with our arranged fitting service. Check out our ranges at www.carpetright.co.uk and begin your home transformation today!
Contact info
U11, The Retail Park Wyvern, Wyvern Way, DE21 6NZ, Derby, Derbyshire, United Kingdom
4.8
Excellent
304 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good choice of carpets
Good choice of carpets, helpful staff and reasonable prices offered including a discount for repeat business.
July 7, 2024
Reply from Carpetright Limited - Derby
Hi,
Pleased to hear about the good choices you have found with us and how helpful the team were for you.
Thank you for your review.
Regards
Dean
Good customer service Friendly sales…
Good customer service Friendly sales assistant. Good knowledge of product.
July 1, 2024
Reply from Carpetright Limited - Derby
Hi,
Pleased to hear about the good service you have had and how friendly the team were for you.
Thank you for your review.
Regards
Dean
Straight forward no nonsense advice on…
Straight forward no nonsense advice on the products I was after.
June 27, 2024
Reply from Carpetright Limited - Derby
Hi Patrick,
Pleased to hear about the straightforward process you have had.
Thank you for your review.
Regards
Dean
No nonsense salesman
No nonsense salesman, got what I wanted, with fast and efficient delivery time and fitting to suit
June 29, 2024
Reply from Carpetright Limited - Derby
Hi Helen,
Pleased to hear about the fast and efficient experience you have had.
Thank you for your review.
Regards
Dean
Reply from Carpetright Limited - Derby
Hi Lee,
Pleased to hear about the friendly service you have had from the team.
Thank you for your review.
Regards
Dean
Very good experience
Very good customer service explained all the details and requirements very well
June 14, 2024
Reply from Carpetright Limited - Derby
Hi Colin,
Pleased to hear about the good experience you have had.
Thank you for your review.
Regards
Dean
Mat made us appear wanted at…
Mat made us appear wanted at Carpetright, attentive to our needs and what problems we have (old age 85 and 87yrs). His enthusiasm spread down the line and has been greatly accepted by Barbara and I, thank you. We look to the end result, we know all will be well.
Our kind regards
Bill and Barbara
June 6, 2024
Reply from Carpetright Limited - Derby
Hi,
Pleased to hear how helpful our team were for you
Thank you for your review
Regards,
Amalia
Great service
Kayleigh Who assisted us with purchasing 2 carpets was excellent from start to finish
May 27, 2024
Reply from Carpetright Limited - Derby
Hello,
Thank you for your review. I am pleased to hear Kayleigh was able to assist you with your purchase.
Kind regards,
Abbie
Great service
Great service from Mark instore knew his stuff. explained everything clearly
May 24, 2024
Reply from Carpetright Limited - Derby
Hi,
Pleased to hear how helpful our team were for you
Thank you for your review
Regards,
Amalia
Excellent service for the product
For the flooring product, Mark was very good at explaining and did not push us and after a number of visits and comparison we were swayed by the approach of the staff at this store
April 30, 2024
Reply from Carpetright Limited - Derby
Hi Suresh,
pleased to hear how helpful Mark was for you
Thank you for your review
Regards,
Amalia
Reply from Carpetright Limited - Derby
Hi Phil,
Pleased to hear how efficient our team were for you
Thank you for your review
Regards,
Amalia
Help pick correct colour by lining up…
Help pick correct colour by lining up lots of sample near to colour and slowly got it now to one very patient
And we got texture we wanted down under my budget
May 4, 2024
Reply from Carpetright Limited - Derby
Hi,
Pleased to hear how helpful our team were for you
Thank you for your review
Regards,
Amalia
The computer system had failed so had…
The computer system had failed so had to wait 3 days to complete the order and arrange a fitting date.
April 27, 2024
Reply from Carpetright Limited - Derby
Hi,
Thank you for your feedback.
Regards
Dean
The assistant was very supportive
The assistant was very supportive, explained everything I needed to know about my purchase
April 14, 2024
Reply from Carpetright Limited - Derby
Hi Kay,
Pleased to hear about the supportive service you have had.
Thank you for your review.
Regards
Dean
EXCELLENT SERVICE
Mark the salesman was so informative and explained all the options available . Real asset to your team.
April 16, 2024
Reply from Carpetright Limited - Derby
Hi Rachael,
Pleased to hear about the excellent service you have had from Mark.
Thank you for your review.
Regards
Dean
Everyone from the gentleman who helped…
Everyone from the gentleman who helped in the shop to the person who came out to measure were just so helpful nice people well done!!
April 15, 2024
Reply from Carpetright Limited - Derby
Hi Anne,
Pleased to hear about the helpful service you have had.
Thank you for your review.
Regards
Dean
Customer service by Mark was efficient…
Customer service by Mark was efficient and helpful.
I had to go in a number of times as this was for an insurance claim and Mark helped me through the process in a calm, friendly and efficient way, thank you.
April 13, 2024
Reply from Carpetright Limited - Derby
Hi Louise,
Very pleased to hear about helpful and efficient service you have had from Mark throughout the process.
Thank you for your review.
Regards
Dean
A Great Salesman with Knowledge Charm &…
A Great Salesman with Knowledge Charm & Charisma !
Worked it all out for us.Great !
Derby Showroom !
April 4, 2024
Reply from Carpetright Limited - Derby
Hi Allen,
Pleased to hear about the great service you have had from Charm and Charisa.
Thank you for your review.
Regards
Dean
Reply from Carpetright Limited - Derby
Hi,
Pleased to hear about the helpful service you have had from Mark and the great deal with your order.
Thank you for your review.
Regards
Dean
Staff very helpful
Staff very helpful. Matthew especially made purchasing a bedroom carpet easy.
March 30, 2024
Reply from Carpetright Limited - Derby
Hi Janet,
Pleased to hear about the helpful service you have had from Matthew.
Thank you for your review.
Regards
Dean
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