We have used carpetright for many years there customer service is Amazing especially Vicky one of the staff nothing is to much trouble Thank you
Company replied
Location
Switch location132 Etruria Road, ST1 5NH Stoke-on-Trent, Staffordshire, GB
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See what reviewers are saying
spoke to the manager, Terry and then the sales assistant Vicky, both of which were friendly, polite and knowledgeable. Vicky then sorted us out with a suitable carpet for our needs. The order was pro... See more
Company replied
Called in the Hanley store just to have a look as we had been given quotes elsewhere and were overjoyed to leave with an amazing deal that beat the others hands down! Victoria was really down to earth... See more
Company replied
We had damaged our carpet and claimed of out contents insurance. We were directed to Carpet right who helped us from start to finish. They came yo our house to measure up and told us about an offer th... See more
Company replied
Company details
- Flooring Contractor
- Bedroom Furniture Store
- Carpet Store
- Flooring Store
- Furniture Store
- Interior Designer
Written by the company
Carpetright is proud to be a leading floor coverings and beds provider. Since our foundation in 1988 we have grown, both organically and through acquisition, into an international retailer, operating in four European territories; the UK, Netherlands, Republic of Ireland and Belgium. Carpetright trade from over 300 stores and concessions in the UK as well as 120 stores across Holland, Belgium and the Republic of Ireland. We have a great range of carpets, vinyl, luxury vinyl, laminate, wood and beds available in all colours and designs, so we’re sure to have a style to suit your living space. Plus, with a fast sample service, you can select your favourite ranges and have a sample delivered straight to your door. Once you’ve chosen the floor for you, we’ll arrange a free home consultation where we’ll measure your room and provide top tips for your project before ordering and arranging the fitting of your dream floor with our arranged fitting service. Check out our ranges at www.carpetright.co.uk and begin your home transformation today!
Contact info
132 Etruria Road, ST1 5NH, Stoke-on-Trent, Staffordshire, United Kingdom
4.7
Excellent
335 reviews
Hasn’t replied to negative reviews
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We have used carpetright for many years…
We have used carpetright for many years there customer service is Amazing especially Vicky one of the staff nothing is to much trouble
Thank you
July 18, 2024
Reply from Carpetright Limited - Hanley
Hi Julie,
Pleased to hear about the amazing service you have had from Vicky.
Thank you for your review.
Regards
Dean
Absolute shambles!!!!
Absolute shambles!!!!
Their way of dealing with an issue is to stick their heads in the sand and snub customers!!!
Rhenus home delivery are F***ing useless!!!!!!
Manufacturers can't be bothered to issue a credit for the inconvenience I've been trying to sort out.
If the first bed you sent was badly upholstered why would I trust a second delivery?!
The store has blocked email response and Manufacturers won't pick up.
AVOID THIS SHOP LIKE THE F***ING PLAGUE!!!!!!!!!!!
July 4, 2024
Unprompted review
Reply from Carpetright Limited - Hanley
Hi Matthew,
I am sorry to hear about the experience you have had.
Pleased email the details to customer.service@carpetright.co.uk so we can investigate.
Regards
Dean
David was very helpful.
July 3, 2024
Reply from Carpetright Limited - Hanley
Hi Roger,
Pleased to hear about the helpful service you have had from David.
Thank you for your review.
Regards
Dean
Brilliant service
June 22, 2024
Reply from Carpetright Limited - Hanley
Hi Paul,
Pleased to hear about the brilliant service you have had.
Thank you for your review.
Regards
Dean
Amazing customer service!
Called in the Hanley store just to have a look as we had been given quotes elsewhere and were overjoyed to leave with an amazing deal that beat the others hands down! Victoria was really down to earth and put us at ease immediately. Nothing was too much trouble and she was happy to spend as much time as was needed to ensure we got what we wanted for our budget. Also Clive who came and did the measuring was extremely helpful and provided us with the best options for what we wanted to spend. Outstanding service and would highly recommend to anyone.
June 24, 2024
Unprompted review
Reply from Carpetright Limited - Hanley
Hi Sarah,
Pleased to hear about the amazing service you have had from Victoria and Clive throughout the process.
Thank you for your review and recommendation.
Regards
Dean
Excellent service and business at Hanley Stoke-on-Trent
spoke to the manager, Terry and then the sales assistant Vicky, both of which were friendly, polite and knowledgeable. Vicky then sorted us out with a suitable carpet for our needs. The order was processed quickly and an arrangement made for the fitter the call me to clarify fitting times. Quick and efficient would recommend this store and staff to anyone. 5 stars
June 23, 2024
Reply from Carpetright Limited - Hanley
Hi Sandra,
Pleased to hear about the excellent service you have had from the team.
Thank you for your review and recommendation.
Regards
Dean
Great service as always used this shop…
Great service as always used this shop for 10 years great staff
June 17, 2024
Unprompted review
Reply from Carpetright Limited - Hanley
Hi Vera,
I am pleased to hear about the great service you have had.
Thank you for your review.
Regards
Dean
I was very pleased in shopping for my…
I was very pleased in shopping for my bed, David was very polite and friendly, explained everything clearly, asked if I understood everything and gave me plenty of time to really make sure of my choice, have already recommended the store to a friend, definite 5 star!
June 11, 2024
Reply from Carpetright Limited - Hanley
Hi Paula,
Pleased to hear about the friendly and polite service you have had.
Thank you for your review and recommendation.
Regards
Dean
Choosing and buying carpet from CarpetrightReceived prompt attention and…
Received prompt attention and comprehensive assistance from a knowledgeable agent.
June 4, 2024
Reply from Carpetright Limited - Hanley
Hi,
Pleased to hear how helpful our team were for you
Thank you for your review
Regards,
Amalia
Most positive experience
The staff made me feel most welcome..and thay advised me on the right choice for what I needed...most efficient and professional service..
May 26, 2024
Reply from Carpetright Limited - Hanley
Hello,
Thank you for your email. It is great to hear that our Hanley branch were able to assist you with any questions you may of had about our products.
Kind regards,
Abbie
Reply from Carpetright Limited - Hanley
Hello,
Thank you for your review. I am pleased to hear our Hanley branch were able to provide you with a great and efficient service.
Kind regards,
Abbie
Reply from Carpetright Limited - Hanley
Hi,
Pleased to hear how helpful our team were for you
Thank you for your review
Regards,
Amalia
Reply from Carpetright Limited - Hanley
Hi Erica,
Pleased to hear about the fast service you have had and the great job the fitters have done for you.
Thank you for your review.
Regards
Dean
We were given time to look at the…
We were given time to look at the mattresses before given advice which is nice so as not to feel pressurised. The staff were very helpful and polite
May 18, 2024
Reply from Carpetright Limited - Hanley
Hi Kevin,
Very pleased to hear about the helpful and polite service you have had.
Thank you for your review.
Regards
Dean
First class service
We had damaged our carpet and claimed of out contents insurance. We were directed to Carpet right who helped us from start to finish. They came yo our house to measure up and told us about an offer that would hivecus an extra £250 pounds to spend. They worked out our deal and sent us a detailed plan of what we would be getting to replace our old carpet. Great job.
May 17, 2024
Reply from Carpetright Limited - Hanley
Hi Martin,
Pleased to hear about the first class service you have had throughout the process and the great job the team have done for you.
Thank you for your review.
Regards
Dean
Helpful staff at Carpetright
Helpful staff. My needs were listened to before product advice was given. (I have a boisterous dog so I need tough carpets).
Wide product range.
May 8, 2024
Reply from Carpetright Limited - Hanley
Hi Pete,
Very pleased to hear about the helpful service you have had and the wide range you have found with us.
Thank you for your review.
Regards
Dean
Excellent customer service
Victoria from Hanley Carpetright went above and beyond helping us choose the correct carpet and finding us the best deal, no heavy selling pressure. It was actually a pleasant experience.
April 30, 2024
Reply from Carpetright Limited - Hanley
Hi Kim,
Pleased to hear about the excellent service you have had from Victoria.
Thank you for your review.
Regards
Dean
Really good price
Really good price, good customer service from Victoria, updates to let us know where we were up to
April 13, 2024
Reply from Carpetright Limited - Hanley
Hi,
Pleased to hear about the good service you have had from Victoria and the good price with you order.
Thank you for your review.
Regards
Dean
Highly recommended, great customer service
Great customer service very knowledgeable and David explained the whole process thoroughly, our 4th time using them and will only go to these now.
April 1, 2024
Reply from Carpetright Limited - Hanley
Hi Naomi,
Pleased to hear about the great service you have had from David.
Thank you for your review.
Regards
Dean
Reply from Carpetright Limited - Hanley
Hi Anthony,
Pleased to hear about the helpful and genuine service you have had.
Thank you for your review.
Regards
Dean
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