Carpetright Limited - Harwich Reviews 252

Very helpful at selecting the carpets suitable for our requirements. Very pleasant saleslady.

On Monday 8th July I visited the store and purchased a rug It was an excellent, friendly, customer focused experience. At my request, I was also given a quotation for a carpet. I went back on Wednesday 10th July and bought the carpet! My thanks to Jennifer for her professional advice and assistance with both of these purchases.

Great help from the sales assistant
All staff very friendly and helpful

Perfect friendly service. Couldn’t ask for more. Hopefully it will continue until our order is completed.

Overall a good experience carpets are mostly good quality and the best time to buy is when there on offer . Couldn't fault the staff very knowledgeable and friendly 👏

Jennifer at dovercourt branch very helpful, and made transaction easy,

All staff are so lovely and welcoming. Would recommend to anyone looking for carpet.
Jen was very knowledgeable and gave me the best advice as a first time buyer

Great welcolm friendly lady showed us all the different underlays so we could feel the difference she organised fitting in 4 days we ordered 2 carpets but will return to get more carpet for the rest of my bungerlow very approachable A ***** explained about different texture and hard wearing 😀 ty cathy danny

Great service and quick turnaround of my order from Kelly. Can't fault it and will surely go again.

After looking around . The manageress came over and asked if she could help.after choosing a few different carpets the manager went out of her way and laid them down on different kinds of underlay to see what was more comfortable for my wife and I on our feet .Fantastic service will definitely shop there again for the stairs and bedroom in the near future

Fantastic customer service, she certainly knows her stuff! Left with full confidence in Carpet Right.

What a great sales assistant you have in Jennifer
Jennifer spent plenty of time with us explaining all our options
Very knowledgeable about all the product ranges you have on show
Will definitely use Carpet right again

Jennifer was brilliant from the moment we walked into the store she was fun knowledgeable and incredibly helpful will definitely be going back

The staff were so helpful and patient. They made the whole experience a pleasure. Had some interesting chats with the girls too !

Really polite and helpful assistant in store kept me updated fully on arrival of guy coming round to measure up very impressive service

Jennifer was both friendly and knowledgeable. She gave us her full attention and explained all the prices of the items we'd ordered. Full explanations of all the extras, such as carpet disposal and door easing.
A fantastic choice of carpets and colours, at a range of prices. Money off always a bonus!
Hopefully we will be just as happy with the carpet fitters in a few weeks time.
Nice to use a local store, just couple of miles away.

Kelly was inviting and very informative. We needed some carpet for my son’s room and needed a certain size. She found us the best deal, mixing quality and the customer needs.

Very efficient and informative

Ordered and paid for carpet ( Harwich store) and arranged for it to be fitted today. Rang the store twice today to find out time of fitting, only to be told it had been cancelled. Not only was the fitting cancelled but no one at the store bothered to let me know. I have had several calls today with two members of staff at Harwich - Fanuay and Kelly - both trying their best to sort out the mess - ( manager unavailable) and now have fitting rearranged for tomorrow. I had taken today off work, and find it unbelievable that the staff could cancel a booking without informing the customer - total incompetence. This has to be the worst case of zero customer care I’ve ever experienced. I wouldn’t recommend the Harwich store to anyone.

Brillant Service really helpfull in a stressful move so knowledgable so supportive and a total Happy personality
Thanks Carpetrite for employing to he best