Very friendly and helpful but let me try the different mattresses without following me around. She explained the differences between the different types and which ones would suit me.
Company replied
Location
Switch locationRiverway Retail Park, New Street, KA12 8AG Irvine, Strathclyde, GB
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See what reviewers are saying
Was assisted by Fiona who was very knowledgable about all products and was happy with her advice in purchasing my flooring
Company replied
I recently purchased a carpet from the Store in Irvine and the sales girl (Fiona) was extremely helpful, happy to answer any questions, assist with carpet samples and also friendly and knowledgeable.
Company replied
The assistant at carpetright Irvine was so helpful and gave us excellent service and advice. We really wouldn't shop anywhere else for all our flooring. Nowhere else takes the hassle of removing and d... See more
Company replied
Company details
- Flooring Contractor
- Bedroom Furniture Store
- Carpet Store
- Flooring Store
- Furniture Store
- Interior Designer
Written by the company
Carpetright is proud to be a leading floor coverings and beds provider. Since our foundation in 1988 we have grown, both organically and through acquisition, into an international retailer, operating in four European territories; the UK, Netherlands, Republic of Ireland and Belgium. Carpetright trade from over 300 stores and concessions in the UK as well as 120 stores across Holland, Belgium and the Republic of Ireland. We have a great range of carpets, vinyl, luxury vinyl, laminate, wood and beds available in all colours and designs, so we’re sure to have a style to suit your living space. Plus, with a fast sample service, you can select your favourite ranges and have a sample delivered straight to your door. Once you’ve chosen the floor for you, we’ll arrange a free home consultation where we’ll measure your room and provide top tips for your project before ordering and arranging the fitting of your dream floor with our arranged fitting service. Check out our ranges at www.carpetright.co.uk and begin your home transformation today!
Contact info
Riverway Retail Park, New Street, KA12 8AG, Irvine, Strathclyde, United Kingdom
4.8
Excellent
218 reviews
Hasn’t replied to negative reviews
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Was assisted by Fiona who was very…
Was assisted by Fiona who was very knowledgable about all products and was happy with her advice in purchasing my flooring
July 16, 2024
Reply from Carpetright Limited - Irvine
Hi Elaine,
Pleased to hear about the helpful and knowledgeable service you have had.
Thank you for your review.
Regards
Dean
I recently purchased a carpet from the…
I recently purchased a carpet from the Store in Irvine and the sales girl (Fiona) was extremely helpful, happy to answer any questions, assist with carpet samples and also friendly and knowledgeable.
July 9, 2024
Reply from Carpetright Limited - Irvine
Hi,
Pleased to hear about the helpful and friendly service you have had from Fiona.
Thank you for your review.
Regards
Dean
Very friendly and helpful but let me…
Very friendly and helpful but let me try the different mattresses without following me around. She explained the differences between the different types and which ones would suit me.
July 11, 2024
Reply from Carpetright Limited - Irvine
Hi Elaine,
Pleased to hear about the helpful and friendly service you have had.
Thank you for your review.
Regards
Dean
Reply from Carpetright Limited - Irvine
Hi Catherine,
Pleased to hear about the helpful service you have had.
Thank you for your review.
Regards
Dean
Carpet purchase
Was welcomed right away. The member of staff was extremely knowledgeable. Room measured the next day and the carpet will be fitted within 2 weeks.
June 19, 2024
Reply from Carpetright Limited - Irvine
Hi Stuart,
Pleased to hear about the knowledgeable service you have had.
Thank you for your review.
Regards
Dean
Not impressed with service
Two separate charges added totalling £60 for what looks like the same thing, didn’t notice till got home…phoned but basically told well that’s it…tough.Someone phoned for fitting date then received emails with another 2 dates.
Not impressed won’t shop there again.
May 17, 2024
Reply from Carpetright Limited - Irvine
Hi,
We are sorry to hear this, we will investigate this and have someone contact you as soon as possible
Regards,
Amalia
Great service from Carpet Right Irvinee…
When we went to carpet right in Irvine we met a salesman who was very professional and experienced. He took the time to explain the differences between different carpets and what their uses were best for. He showed us samples of the type and colour we wanted and we bought a lounge carpet. A staff member came to house and measured the lounge and the carpet will be delivered and fitted in two weeks. All the staff were very friendly and polite. I would recommend anyone wanting to buy a carpet to visit Carpet Right.
May 2, 2024
Reply from Carpetright Limited - Irvine
Hi George,
Very pleased to hear about the professional service you have had and how friendly the team were for you.
Thank you for your review.
Regards
Dean
Helpful staff
April 30, 2024
Reply from Carpetright Limited - Irvine
Hi Brian,
Pleased to hear how helpful our team were for you
Thank you for your review
Regards,
Amalia
All aspects of the service was very…
All aspects of the service was very good. In store assistant was very helpful, including accommodating my needs for delivery. Carpet fitter did a great job leaving everything neat and tidy
April 29, 2024
Reply from Carpetright Limited - Irvine
Hi Elizabeth,
Pleased to hear about the good service you have had and the great job the fitter has done for you.
Thank you for your review.
Regards
Dean
Despite computers being down salesman…
Despite computers being down salesman kept us informed of the progress of our order. Fitter was courteous and quick and did a good job
April 28, 2024
Reply from Carpetright Limited - Irvine
Hi William,
Pleased to hear about the experience you have had.
Thank you for your review.
Regards
Dean
Ok for carpets
On the whole a good experience. Store staff lovely, slightly pushy but we were going to be buying anyway so went along with guy serving us.
Two guys came out to measure. One a trainee and absolutely fine. The other needs a lesson in customer service - telling me how I was way out with my measurements when it was guy who served us who did a guesstimate, then he was irritated we had no internet for him to use. Why he thought a house that was totally empty and obviously being renovate would have it connected is beyond me. Wouldn’t use his phone hotspot so I had to hook him up to mine so I could get my carpets quoted and ordered.
The fitters were fab. Phoned me when they were on their way. We left them to it and they had the whole house fitted in no time at all and phoned us to come back. Job was great, very happy with the job.
On the whole a good experience.
January 30, 2024
Reply from Carpetright Limited - Irvine
Hi Sharon,
Pleased to hear about the good experience you have had and how lovely the team in store were for you.
Thank you for your feedback about the rest of the process.
Regards
Dean
We were looking for laminate flooring
We were looking for laminate flooring
went in to the Irvine store to have a look. We found the exact flooring and the sales advisor Fiona could not have been more help full.
April 5, 2024
Reply from Carpetright Limited - Irvine
Hi Lorraine,
Pleased to hear how helpful our team were for you
Thank you for your review
Regards,
Amalia
Reply from Carpetright Limited - Irvine
Hi Margaret,
Pleased to hear about the helpful service you have had from Fiona.
Thank you for your review.
Regards
Dean
Alec was a great help
Alec was a great help, his advice was appreciated.The fitters we’re also excellent, Thanks Alec
April 2, 2024
Reply from Carpetright Limited - Irvine
Hi Elena,
Pleased to hear about the helpful service you have had from Alec and the fitters.
Thank you for your review.
Regards
Dean
Reply from Carpetright Limited - Irvine
Hi John,
Pleased to hear about the helpful service you have had.
Thank you for your review.
Regards
Dean
Very helpful and service with a smile
Very helpful and service with a smile. Second time using Carpet right for beds, very professional. The lady that served us couldn't have been any nicer ☺
March 25, 2024
Reply from Carpetright Limited - Irvine
Hi Lorna,
Pleased to hear about the helpful service you have had from the sales lady.
Thank you for your review.
Regards
Dean
Friendly and knowledgeable staff
Friendly and knowledgeable staff, once we had chosen our carpet the process was quick and efficient.
Hopefully the delivery and fitting will be the same.
March 18, 2024
Reply from Carpetright Limited - Irvine
Hi William,
Pleased to hear about the friendly and knowledgeable service you have had.
Thank you for your review.
Regards
Dean
Excellent customer service
March 15, 2024
Reply from Carpetright Limited - Irvine
Hi,
Pleased to hear about the excellent customer service that you received from our team
Thank you for your review.
Regards,
Amalia
Reply from Carpetright Limited - Irvine
Hi Tracy,
Pleased to hear about the helpful and efficient service you have had.
Thank you for your review.
Regards
Dean
Reply from Carpetright Limited - Irvine
Hi Marion,
Pleased to hear about the helpful and informative service you have had from Fiona.
Thank you for your review.
Regards
Dean
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