Carpetright Limited - Nottingham - Arnold Reviews 120

TrustScore 4.5 out of 5

4.7

786 Mansfield Road, Arnold, NG5 3GG Nottingham, Nottinghamshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

After moving into our new home with no carpets, carpetright was able to give us decent quote. They were able to squeeze us in a weekend which Wasa bonus too. Really pleased

Rated 5 out of 5 stars

After visiting a number of different retailers, I spoke with Paul the manager who was very informative and helpful on the phone. Paul was again really helpful when I visited the store. He was able to... See more

Company replied

Rated 5 out of 5 stars

Carpetright provided us with an excellent, friendly and efficient service from start to finish. We were let down badly by the Floor Room in John Lewis but not only was the service from Carpetright fau... See more

Company replied

Rated 5 out of 5 stars

I purchased the Gladiator carpet for my kitchen/diner it looks & feels lovely thanks to Lisa & the team at Arnold who gave me good advice on what would be best for a ceramic floor also Lisa advised w... See more

Company replied


Company details

  1. Flooring Contractor
  2. Bedroom Furniture Store
  3. Carpet Store
  4. Flooring Store
  5. Furniture Store
  6. Interior Designer

Written by the company

Carpetright is proud to be a leading floor coverings and beds provider. Since our foundation in 1988 we have grown, both organically and through acquisition, into an international retailer, operating in four European territories; the UK, Netherlands, Republic of Ireland and Belgium. Carpetright trade from over 300 stores and concessions in the UK as well as 120 stores across Holland, Belgium and the Republic of Ireland. We have a great range of carpets, vinyl, luxury vinyl, laminate, wood and beds available in all colours and designs, so we’re sure to have a style to suit your living space. Plus, with a fast sample service, you can select your favourite ranges and have a sample delivered straight to your door. Once you’ve chosen the floor for you, we’ll arrange a free home consultation where we’ll measure your room and provide top tips for your project before ordering and arranging the fitting of your dream floor with our arranged fitting service. Check out our ranges at www.carpetright.co.uk and begin your home transformation today!


Contact info

  • 786 Mansfield Road, Arnold, NG5 3GG, Nottingham, Nottinghamshire, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

120 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great service

After moving into our new home with no carpets, carpetright was able to give us decent quote. They were able to squeeze us in a weekend which Wasa bonus too. Really pleased

July 24, 2024
Unprompted review
Rated 5 out of 5 stars

After visiting a number of different…

After visiting a number of different retailers, I spoke with Paul the manager who was very informative and helpful on the phone. Paul was again really helpful when I visited the store. He was able to answer my questions and was upfront with all the associated costs and helped me get a great deal.
Totally recommend.

June 24, 2024
Carpetright Limited - Nottingham - Arnold logo

Reply from Carpetright Limited - Nottingham - Arnold

Hi Stuart,

Pleased to hear about the helpful and informative service you have had from Paul.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Adam and Paul both very friendly and…

Adam and Paul both very friendly and good arrangements for home measurements and fitting

June 14, 2024
Carpetright Limited - Nottingham - Arnold logo

Reply from Carpetright Limited - Nottingham - Arnold

Hi Karen,

Pleased to hear about the friendly service you have had from Adam and Paul.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

All I spoke to were very helpful

All I spoke to were very helpful, from advice about products in the shop to measuring up visit and providing quotes.

June 5, 2024
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Reply from Carpetright Limited - Nottingham - Arnold

Hi Janet,

Pleased to hear about the helpful service you have had from the team.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

New stairs carpet

The staff at the shop were polite and efficient.The rep arrived on time and was very helpful and knowledgeable

June 1, 2024
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Reply from Carpetright Limited - Nottingham - Arnold

Hi,
Pleased to hear how helpful our team were for you
Thank you for your review
Regards,
Amalia

Rated 2 out of 5 stars

Unhelpful

Went into this store to enquire about some kitchen flooring but upon making an enquiry with one of the salesman we were met with an unhelpful and unenthusiastic salesman whom couldn’t even get up out of his seat to show us what was available. Because of this we went over the road to another famous flooring shop and made a purchase over there by a very helpful salesman whom got up out of his chair the minute we walked through the door and guided us where we needed to look and then did us a great deal on some flooring!

May 11, 2024
Unprompted review
Carpetright Limited - Nottingham - Arnold logo

Reply from Carpetright Limited - Nottingham - Arnold

Hello Charlotte,

Thank you for your review. I am sorry that your experience with us did not meet expectations. It is certainly not the level of customer service we aim to provide.

I have forwarded your feedback on to the appropriate team to look into.

Kind regards,
Abbie

Rated 5 out of 5 stars

Excellent friendly service, highly recommended

Carpetright provided us with an excellent, friendly and efficient service from start to finish. We were let down badly by the Floor Room in John Lewis but not only was the service from Carpetright faultless, our new wood flooring was a much better deal and we saved money. The floor fitter was polite and fast. He fitted the floor single handedly in 2 days and cleared away all the mess before he left. We couldn't be happier and I can't recommend Carpetright highly enough.

May 9, 2024
Unprompted review
Carpetright Limited - Nottingham - Arnold logo

Reply from Carpetright Limited - Nottingham - Arnold

Hi Ian,

Pleased to hear about the excellent service you have had from all involved.
Regards
Dean

Rated 5 out of 5 stars

Great service

I was worried our order wouldn't arrive in time, but Paul was very helpful and kept me up to date and was very friendly and helpful when I went to pick it up on time

May 1, 2024
Carpetright Limited - Nottingham - Arnold logo

Reply from Carpetright Limited - Nottingham - Arnold

Hi,

Pleased to hear about the great service you have had from Paul.
Thank you for your review.
Regards
Dean

Rated 1 out of 5 stars

Several additional charges not…

Several additional charges not mentioned when ordering

April 5, 2024
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Reply from Carpetright Limited - Nottingham - Arnold

Hi James,

I am sorry to hear the charges were not explained at the point of sale as they should be.
We will investigate.
Regards
Dean

Rated 5 out of 5 stars

Excellent service

March 19, 2024
Carpetright Limited - Nottingham - Arnold logo

Reply from Carpetright Limited - Nottingham - Arnold

Hi Steven,

Pleased to hear about the excellent service you have had.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

A problem-free experience from start to…

A problem-free experience from start to finish. Helpful staff in store, free home measuring service to check my figures and all delivered and fitted as promised. Good value too.

February 18, 2024
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Reply from Carpetright Limited - Nottingham - Arnold

Hi Lally,

Pleased to hear about the helpful service you have had and the good value with your order.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Excellent all round service.

No pressure in store. Great offer prices on quality carpet. Quick, professional measuring service and short fitting times. Very pleased.

March 2, 2024
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Reply from Carpetright Limited - Nottingham - Arnold

Hi David,

Pleased to hear about the excellent service you have had and the great offers you have found with us.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Full house refit.

I have booked a house refit of all flooring. Helpful and efficient sales staff followed by very good and prompt communication and paperwork emailed home.
Estimator arranged promptly and was helpful and efficient. Await fitting, as booked in 3 weeks, my choice of date.
So far, very good professional experience.

February 20, 2024
Carpetright Limited - Nottingham - Arnold logo

Reply from Carpetright Limited - Nottingham - Arnold

Hi David,

Pleased to hear about the helpful and efficient service you have had.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Great customer service and very helpful…

Great customer service and very helpful staff [Paul] helping me choose the right carpet. Also Paul the consultant who came out to measure the stairs and landing was very thorough and very professional.

February 11, 2024
Carpetright Limited - Nottingham - Arnold logo

Reply from Carpetright Limited - Nottingham - Arnold

Hi Debbie,

Pleased to hear about the great service you have had from bot the Pauls.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Good service

Good service, good price with Paul, good delivery

February 18, 2024
Carpetright Limited - Nottingham - Arnold logo

Reply from Carpetright Limited - Nottingham - Arnold

Hi Ginette,

Pleased to hear about the good service you have had from Paul and the good price with your order.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Slick Professional Service

I was greeted immediately and left to browse hassle free. A sales person was available to answer any questions. I ordered and paid for the carpet and was given a quick delivery/fitting date to suit myself. The sales person was friendly, knowledgeable and professional explaining the process and other items needed (underlay, grippers etc) as well as other services. I would definitely recommend the store and I would return there without hesitation.

January 24, 2024
Carpetright Limited - Nottingham - Arnold logo

Reply from Carpetright Limited - Nottingham - Arnold

Hi Jill,

Pleased to hear about the professional service you have had and how friendly the team were throughout the process.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Staff were very helpful giving good…

Staff were very helpful giving good advice.

January 22, 2024
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Reply from Carpetright Limited - Nottingham - Arnold

Hi Robert,

Pleased to hear about the helpful service and good advice you have had.
Thank you for your review.
Regards
Dean

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