Carpet fitted on stairs and landing after a 6 week agreed wait due to out of stock at time. Salesman was informative and the fitters that uplifted and replaced our carpet were excellent and very profe... See more
Company replied
Location
Switch locationBond Street, CV11 4FN Nuneaton, Warwickshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Although calling late in the day Cofi at the Nuneaton branch was both extremely patient and informative whilst we chose a mattress. Full marks for the service provided, with the cheerful attention b... See more
Company replied
It was a pleasant experience coming into the shop, we got prompt attention without being set on as soon as we walked in. We spent a few minutes looking around and then got some help from Paul, who was... See more
Company replied
Carpet fitting got cancelled on the day with no other option offered aside from a date with another 2 week wait.... not really helpful as we now have to avoid cuting our feet on the gripper bars....... See more
Company replied
Company details
- Flooring Contractor
- Bedroom Furniture Store
- Carpet Store
- Flooring Store
- Furniture Store
- Interior Designer
Written by the company
Carpetright is proud to be a leading floor coverings and beds provider. Since our foundation in 1988 we have grown, both organically and through acquisition, into an international retailer, operating in four European territories; the UK, Netherlands, Republic of Ireland and Belgium. Carpetright trade from over 300 stores and concessions in the UK as well as 120 stores across Holland, Belgium and the Republic of Ireland. We have a great range of carpets, vinyl, luxury vinyl, laminate, wood and beds available in all colours and designs, so we’re sure to have a style to suit your living space. Plus, with a fast sample service, you can select your favourite ranges and have a sample delivered straight to your door. Once you’ve chosen the floor for you, we’ll arrange a free home consultation where we’ll measure your room and provide top tips for your project before ordering and arranging the fitting of your dream floor with our arranged fitting service. Check out our ranges at www.carpetright.co.uk and begin your home transformation today!
Contact info
Bond Street, CV11 4FN, Nuneaton, Warwickshire, United Kingdom
4.8
Excellent
266 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Carpet fitted on stairs and landing…
Carpet fitted on stairs and landing after a 6 week agreed wait due to out of stock at time. Salesman was informative and the fitters that uplifted and replaced our carpet were excellent and very professional.
July 5, 2024
Unprompted review
Reply from Carpetright Limited - Nuneaton
Hi AJ,
Pleased to hear about the helpful and informative service you have had throughout the process.
Thank you for your review.
Regards
Dean
Very nice man That helped us buy the…
Very nice man That helped us buy the right carpet today.
July 7, 2024
Unprompted review
Reply from Carpetright Limited - Nuneaton
Hi Hannah,
Pleased to hear about the helpful service you have had in store.
Thank you for your review.
Regards
Dean
Reply from Carpetright Limited - Nuneaton
Hi Ellis,
Pleased to hear about the helpful and efficient service you have had from Darren.
Thank you for your review.
Regards
Dean
Reply from Carpetright Limited - Nuneaton
Hi,
Pleased to hear about the great service you have had.
Thank you for your review.
Regards
Dean
Sales person was very informative
Sales person was very informative , friendly + efficient on my recent carpet purchase.. I would certainly use them again.
June 19, 2024
Reply from Carpetright Limited - Nuneaton
Hi Diane,
Pleased to hear about the friendly and efficient service you have had.
Thank you for your review.
Regards
Dean
Great experience
Keith was very patient and informative he wasn’t pushy just there for advice my daughter was impressed and will be buying a bed in the near future from yourselves
June 16, 2024
Unprompted review
Reply from Carpetright Limited - Nuneaton
Hi Lorraine,
Pleased to hear about the great experience you have had from Keith.
Thank you for your review.
Regards
Dean
Nothing wrong with Carpet Right
Paul, the salesman, was very helpful, talked us through each stage, explained the difference in underlays etc and was just generally helpful and attentive to our needs. Would definitely recommend.
June 4, 2024
Reply from Carpetright Limited - Nuneaton
Hi Phil,
Pleased to hear about the helpful service you have had from Paul.
Thank you for your review and recommendation.
Regards
Dean
Paul provided excellent customer…
Paul provided excellent customer service. Shared knowledge and advice on different products and talked through pricing options.
May 28, 2024
Reply from Carpetright Limited - Nuneaton
Hello,
Thank you for your review. I am happy to hear our Nuneaton branch were able to answer any questions or queries about out products. It is also great to hear that Paul was able to provide you with great customer service.
Kind regards,
Abbie
Excellent service
Paul, at the Nuneaton store was polite and helpful from start to finish.
He explained the prices and process well and we’re all booked in for a couple of weeks time 😊
May 25, 2024
Reply from Carpetright Limited - Nuneaton
Hi,
Pleased to hear how helpful our team were for you
Thank you for your review
Regards,
Amalia
Thanks Michael
Thanks Michael, excellent service, found just what we wanted.
May 18, 2024
Unprompted review
Reply from Carpetright Limited - Nuneaton
Hi,
Pleased to hear how helpful our team were for you
Thank you for your review
Regards,
Amalia
Carpetright
Once we explained what we wanted we were shown every carpet that would meet our requirement.
May 6, 2024
Reply from Carpetright Limited - Nuneaton
Hi Christopher,
Pleased to hear about the experience you have had.
Thank you for your review.
Regards
Dean
Keith was very friendly and helpful
Keith was very friendly and helpful. Someone came to measure
May 2, 2024
Reply from Carpetright Limited - Nuneaton
Hi Steph,
Pleased to hear about the helpful and friendly service you have had form Keith.
Thank you for your review.
Regards
Dean
Very good but new staff should be trained before going on front line
Good it if I hadn't asked questions many people would have walked out ! The figures sent from £9000 to £4300 when in fact the total cost is £2350. The response I got when questioned was "he's training"......that could have lost you business !
In the end I dealt with Anthony who was relief Manager while Kofi away (he told me Manager of Erdington).....very good.
My only other comment is the packaging charge.....keep it simple alter the narrative to "delivery charge"
Admin fitting charge,I would scrap and increase elsewhere or lose in carpet/underlay or give slightly less discount.
In summary all people want to know is how much they have to pay....NOT ALL THE "ADD ON"S".
Yours
May 2, 2024
Reply from Carpetright Limited - Nuneaton
Hi Richard,
Thank you for your feedback about the experience you have had.
Regards
Dean
Great service
Kofe delivered great customer service. Really helpful and patient while I made my choices.
April 16, 2024
Reply from Carpetright Limited - Nuneaton
Hi,
Pleased to hear about the great customer service that you received from Kofe
Thank you for your review.
Regards,
Amalia
Keith was very helpful and informative…
Keith was very helpful and informative and showed me options I wouldn’t have thought of. Thanks again
April 17, 2024
Unprompted review
Reply from Carpetright Limited - Nuneaton
Hello Elijah,
Thank you for your review. It is always lovely to hear team members such as Keith mentioned by name. I am happy to hear that he was able to go through all available options with you to ensure you were happy.
Kind regards,
Abbie
Amazing help from Keith
Was helped out today by Keith & he went above and beyond to talk me through all the best options & helped work out the costs for the carpets for my new house
April 9, 2024
Unprompted review
Reply from Carpetright Limited - Nuneaton
Hi Charlie,
Pleased to hear about the amazing service you have had from Keith.
Thank you for your review.
Regards
Dean
Helpful and efficient
Very helpful and efficient staff in store. Carpet fitted the same day by friendly, professional fitters.
March 28, 2024
Reply from Carpetright Limited - Nuneaton
Hi Ian,
Pleased to hear about the helpful and efficient service you have had.
Thank you for your review.
Regards
Dean
Very helpful and efficient staff
Very helpful and efficient staff. Fabio was excellent and very knowledgeable.
March 22, 2024
Reply from Carpetright Limited - Nuneaton
Hi Patricia,
Pleased to hear about the helpful and efficient service you have had from Fabio.
Thank you for your review.
Regards
Dean
Lovely people friendly and helpful
People were very welcoming and friendly very helpful in what we wanted and expected of service......
March 11, 2024
Reply from Carpetright Limited - Nuneaton
Hi Louise,
Pleased to hear about the helpful and friendly service you have had.
Thank you for your review.
Regards
Dean
Kovi at the Nuneaton store was great
Kovi at the Nuneaton store was great. Very knowledgeable and helpful
March 14, 2024
Reply from Carpetright Limited - Nuneaton
Hi Amanda,
Pleased to hear about the helpful and knowledgeable service you have had from Kovi.
Thank you for your review.
Regards
Dean
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.