Beautiful carpet and would shop here again because of the quality. However not quite five stars because there was communication issues and errors that were made during the transactional process. After... See more
Company replied
Location
Switch locationMidway Retail Park, CF37 5BL Pontypridd, Mid Glamorgan, GB
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See what reviewers are saying
Excellent service at the Pontypridd branch of Carpetright with Caerffili branch manager, Shane, providing great customer care, advice and support. Shane listened to what I was hoping to achieve in... See more
Company replied
The Sales guy( Manager ?) was very knowledgeable and friendly. He chatted to my wife and I about different subjects including his life and he was genuinely interested in us. Even though the store was... See more
Company replied
there was only one person working on the day i choose to come in to choose and pay for my carpet. gentlemen was very friendly and professional got what i needed fast and im one very satisfied cus... See more
Company replied
Company details
- Flooring Contractor
- Bedroom Furniture Store
- Carpet Store
- Flooring Store
- Furniture Store
- Interior Designer
Written by the company
Carpetright is proud to be a leading floor coverings and beds provider. Since our foundation in 1988 we have grown, both organically and through acquisition, into an international retailer, operating in four European territories; the UK, Netherlands, Republic of Ireland and Belgium. Carpetright trade from over 300 stores and concessions in the UK as well as 120 stores across Holland, Belgium and the Republic of Ireland. We have a great range of carpets, vinyl, luxury vinyl, laminate, wood and beds available in all colours and designs, so we’re sure to have a style to suit your living space. Plus, with a fast sample service, you can select your favourite ranges and have a sample delivered straight to your door. Once you’ve chosen the floor for you, we’ll arrange a free home consultation where we’ll measure your room and provide top tips for your project before ordering and arranging the fitting of your dream floor with our arranged fitting service. Check out our ranges at www.carpetright.co.uk and begin your home transformation today!
Contact info
Midway Retail Park, CF37 5BL, Pontypridd, Mid Glamorgan, United Kingdom
4.5
Excellent
64 reviews
Hasn’t replied to negative reviews
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Beautiful carpet and would shop here…
Beautiful carpet and would shop here again because of the quality. However not quite five stars because there was communication issues and errors that were made during the transactional process. After delays, we eventually got the right and working payment link sent to us. The fitter was great in doing a quick job and was quite flexible with out circumstance. But a little more communication about the work that was to be done and hoovering the floor afterwards would have been perfect. Also taking away the old carpet should also be provided in the cost because it's £700 for just one room. Overall, because I love the outcome, my super soft cream carpet in the bedroom, I rate it a high 4 stars.
June 11, 2024
Reply from Carpetright Limited - Pontypridd
Hi Paige,
Pleased to hear how happy you are with your new carpet and the great job the fitter has done for you.
Thank you for your feedback about the communication.
Regards
Dean
Very friendly and efficient service…
Very friendly and efficient service from Catherine in the Caerphilly branch.
June 19, 2023
Reply from Carpetright Limited - Pontypridd
Hi Rhian,
Very pleased to hear about the friendly and efficient service you have had from Catherine.
Thank you for your review.
Regards
Dean
Reply from Carpetright Limited - Pontypridd
Hi Joanne,
Thank you for your positive review. I am glad to hear that Guy was a great sales assistant.
Kind regards,
Demi
Pity the store is closing.
Pity the store is closing.
The Manager there is really great.
Helpful and a great character.
I hope he’s not going to far away from Upper Boat.
May 26, 2023
Reply from Carpetright Limited - Pontypridd
Hi Amelia,
Pleased to hear how helpful our team were for you.
Thank you for your review.
Regards,
Amalia
An exceptional Sales guy …
The Sales guy( Manager ?) was very knowledgeable and friendly. He chatted to my wife and I about different subjects including his life and he was genuinely interested in us. Even though the store was closing down and it was after business hours he took his time and showed us all the options and he answered all our questions happily.A true gentleman and Salesman.
May 1, 2023
Reply from Carpetright Limited - Pontypridd
Hi Bert,
Very pleased to hear about the friendly and knowledgeable service you have had.
Thank you for your review.
Regards
Dean
Helpful and polite
April 11, 2023
Reply from Carpetright Limited - Pontypridd
Hi Edith,
Pleased to hear about the helpful and polite service you have had.
Thank you for your review.
Regards
Dean
There was only one person on duty in…
There was only one person on duty in the store and I had to wait over 5 minutes before he finished dealing with another customer. Otherwise the service was good.
April 3, 2023
Reply from Carpetright Limited - Pontypridd
Hi,
Pleased to hear about the good service you have had.
Thank you for your review.
Regards
Dean
a breath of fresh air
there was only one person working on the day i choose to come in to choose and pay for my carpet.
gentlemen was very friendly and professional
got what i needed fast and im one very satisfied customer
kind regards
ronnie sealey
March 24, 2023
Reply from Carpetright Limited - Pontypridd
Hi Ronnie,
Very pleased to hear about the friendly and professional service you have had and that you have found what you needed.
Thank you for your review.
Regards
Dean
Reply from Carpetright Limited - Pontypridd
Hi Jill,
Very pleased to hear about the professional service you have had.
Thank you for your review.
Regards
Dean
Great customer service from the…
Great customer service from the salesman, very easy to deal with.
March 25, 2023
Reply from Carpetright Limited - Pontypridd
Hi Mr Williams, thankyou so much for you review.
Kind regards
Gemma
Very good value products and helpful staff
The sale offered very good value and staff were friendly and helpful.
There was a more limited range of beds for sale in the store I visited.
March 23, 2023
Reply from Carpetright Limited - Pontypridd
Hi Alan,
Very pleased to hear about the good service and value you have found with us.
Thank you for your review.
Regards
Dean
Excellent Service From Shane
Excellent service at the Pontypridd branch of Carpetright with Caerffili branch manager, Shane, providing great customer care, advice and support.
Shane listened to what I was hoping to achieve in my home using a combination of laminate, luxury vinyl and carpet.
Thanks to Shane's advice I've enhanced my initial plans with some additional items which will really add to my home.
Really great service.
Many thanks. Diolch yn fawr.
February 25, 2023
Unprompted review
Reply from Carpetright Limited - Pontypridd
Hi David,
Very pleased to hear about the excellent service you have had from Shane and the team.
Thank you for your review.
Regards
Dean
Excellent customer service and prompt…
Excellent customer service and prompt home visit for measurements.
February 18, 2023
Reply from Carpetright Limited - Pontypridd
Hi Sarah,
Pleased to hear about the excellent service you have had.
Thank you for your review.
Regards
Dean
Brill service 2nd to none
February 17, 2023
Reply from Carpetright Limited - Pontypridd
Hi Alison,
Really pleased to hear about the brilliant service you have had.
Thank you for your review.
Regards
Dean
It was really quick and…
It was really quick and straightforward. Staff are really helpful with great knowledge and understanding. It was better value than i thought.
February 9, 2023
Reply from Carpetright Limited - Pontypridd
Hi John,
Really pleased to hear about the quick and straightforward service you have had and how helpful the team were.
Thank you for your review.
Regards
Dean
Helpful staff
December 20, 2022
Reply from Carpetright Limited - Pontypridd
Hi Beverley,
Pleased to hear how helpful the team were for you.
Thank you for your review.
Regards
Dean
Carpetright has always provided and…
Carpetright has always provided and fitted my carpets and flooring for over 20 years and I I wouldn't go to anyone else.
December 6, 2022
Reply from Carpetright Limited - Pontypridd
Good afternoon
Thank you very much for your feedback! I'm glad to hear that you were satisfied with your experience.
Kind regards
Dilan
The sales advisor was very helpful and…
The sales advisor was very helpful and knowledgeable. In addition to this she was very friendly and made the experience a pleasure.
November 13, 2022
Reply from Carpetright Limited - Pontypridd
Hi Andrea
Thank you very much for your feedback! I'm glad to hear that you were satisfied with your experience.
Kind regards
Dilan
Member of staff was well informed…
Member of staff was well informed friendly and efficient in processing our order
October 30, 2022
Reply from Carpetright Limited - Pontypridd
Hi Christopher
Thank you for your feedback, it’s really appreciated, and we look forward to seeing you again.
Kind regards
Dilan
Friendliness and competence of staff.
October 30, 2022
Reply from Carpetright Limited - Pontypridd
Hi Theresa
That’s great to hear! Thank you for taking the time to leave your feedback.
Kind regards
Dilan
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