Carpetright Limited - Preston Reviews 317

TrustScore 5 out of 5

4.9

Mariner's Way, Riversway, PR2 2YN Preston, Lancashire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Great service from Ash and the team, very friendly and extremely polite and helpful. Will definitely be returning

Company replied

Rated 5 out of 5 stars

We couldn't decide whether to purchase laminate flooring or cushioned vinyl. Having 2 dogs we wanted a floor covering that was easy to look after and keep clean. We were helped by Niamh, she w... See more

Company replied

Rated 5 out of 5 stars

Cannot praise Richard at Carpetright Preston enough. Outstanding customer service. Extremely helpful, friendly and went above and beyond to help me. Took all the stress and panic out of getting a full... See more

Company replied

Rated 4 out of 5 stars

The only reason this a 4* is that you are a bit previous in as much as the carpet and vinyl haven't been laid yet. Having said that the service in store was excellent (as it has been previously - w... See more

Company replied


Company details

  1. Flooring Contractor
  2. Bedroom Furniture Store
  3. Carpet Store
  4. Flooring Store
  5. Furniture Store
  6. Interior Designer

Written by the company

Carpetright is proud to be a leading floor coverings and beds provider. Since our foundation in 1988 we have grown, both organically and through acquisition, into an international retailer, operating in four European territories; the UK, Netherlands, Republic of Ireland and Belgium. Carpetright trade from over 300 stores and concessions in the UK as well as 120 stores across Holland, Belgium and the Republic of Ireland. We have a great range of carpets, vinyl, luxury vinyl, laminate, wood and beds available in all colours and designs, so we’re sure to have a style to suit your living space. Plus, with a fast sample service, you can select your favourite ranges and have a sample delivered straight to your door. Once you’ve chosen the floor for you, we’ll arrange a free home consultation where we’ll measure your room and provide top tips for your project before ordering and arranging the fitting of your dream floor with our arranged fitting service. Check out our ranges at www.carpetright.co.uk and begin your home transformation today!


Contact info

  • Mariner's Way, Riversway, PR2 2YN, Preston, Lancashire, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

317 reviews

5-star
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3-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great service from Ash and the team

Great service from Ash and the team, very friendly and extremely polite and helpful. Will definitely be returning

July 18, 2024
Carpetright Limited - Preston logo

Reply from Carpetright Limited - Preston

Hi Louise,

Pleased to hear about the great service you have had from Ash and the team.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Very helpful

Very helpful, and courteous

July 11, 2024
Carpetright Limited - Preston logo

Reply from Carpetright Limited - Preston

Hi Norman,

Pleased to hear about the helpful and courteous service you have had.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Great service

Great service, no pushy sales person but gave us advice when we asked for it. Prices seemed O.K too.

July 8, 2024
Carpetright Limited - Preston logo

Reply from Carpetright Limited - Preston

Hi David,

Pleased to hear about the great service you have had and the good prices you have found with us.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Great speedy customer service

Great speedy customer service. Found what I needed quickly. Good prices.

June 30, 2024
Carpetright Limited - Preston logo

Reply from Carpetright Limited - Preston

Hi,

Pleased to hear about the quick process and good prices you have found with us.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Excellent service

Alistair, the salesman in the shop was very helpful. He found the details of the carpet we had previously bought (and very happy with), so we could order the same for our extension. He arranged for Alan to measure the next day. Alan was very good and efficient. He took all the measurements including stairs, and got the info back quickly. We were able to order the carpet straight away. And will only have a two week wait.

June 27, 2024
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Reply from Carpetright Limited - Preston

Hi Dee,

Pleased to hear about the excellent service you have had from Alistair and then Alan.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Smooth process

The whole process from start to finish was very smooth

June 22, 2024
Carpetright Limited - Preston logo

Reply from Carpetright Limited - Preston

Hi Les,

Pleased to hear about the smooth process you have found with us.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Very professional

Very professional, smart, extremely helpful & knowledgeable advice. Well chuffed - I will be coming back for more than 🙂

June 22, 2024
Carpetright Limited - Preston logo

Reply from Carpetright Limited - Preston

Hi Claire,

Pleased to hear about the helpful and knowledgeable service you have had.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Excellent service

We were impressed with the quality of the rugs we chose, Alistair from Preston branch was excellent and helpful.

June 15, 2024
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Reply from Carpetright Limited - Preston

Hi Bilal,

Pleased to hear about the excellent service you have had and from Alistair.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

New carpet

Great customer service knowledgeable friendly welcoming and helpful. Couldn't ask for any more from them.

June 2, 2024
Carpetright Limited - Preston logo

Reply from Carpetright Limited - Preston

Hi James,

Pleased to hear about the great service you have had.
Thank you for your review.
Regards
Dean

Rated 1 out of 5 stars

Ordered and paid in full for a carpet…

Ordered and paid in full for a carpet on 10th April. When i ordered the carpet I was told delivery would be between 3 and 4 weeks. Todays date is 28th May. 7 weeks have passed and still no carpet. The web site still says 3 to 4 weeks for delivery. I have visited the store Twice where i have been told they are waiting delivery and hope to have it this week. If you buy from this company you will need to make sure that you have an ambulance on standby to treat the inevitable heart attack. I'm on my second coronary of the day. I fear the next will finish me off

May 28, 2024
Unprompted review
Carpetright Limited - Preston logo

Reply from Carpetright Limited - Preston

Hi David,

I am sorry to hear about the experience you are having.
Please email the details and your order number to customer.service@carpetright.co.uk so we can investigate.
Regards
Dean

Rated 5 out of 5 stars

Great service

Great service. Was not pushy but helpful

May 27, 2024
Carpetright Limited - Preston logo

Reply from Carpetright Limited - Preston

Hello,

Thank you for your review. I am pleased to hear our Preston branch were able to help you.

Kind regards,
Abbie

Rated 5 out of 5 stars

Excellent outcome.

First class knowledge,helpfulness and service.

May 21, 2024
Carpetright Limited - Preston logo

Reply from Carpetright Limited - Preston

Hi Keith,

Pleased to hear about the first class service you have had.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Excellent service

May 13, 2024
Carpetright Limited - Preston logo

Reply from Carpetright Limited - Preston

Hi Kim,

Pleased to hear about the excellent service you have had.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

We were struggling to find a company…

We were struggling to find a company that could measure and fit a carpet to a deadline, after other companies had let us down. We spoke to the team in the Preston branch, we popped in, chose a carpet, chose a fitting day and all arranged in under an hour.

May 1, 2024
Carpetright Limited - Preston logo

Reply from Carpetright Limited - Preston

Hi John,

Pleased to hear about the experience you have had throughout the process.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Preston

Got assisted by Alistair in Preston who was patient with us and gave us such a great service.

April 27, 2024
Carpetright Limited - Preston logo

Reply from Carpetright Limited - Preston

Hi,

Pleased to hear about the helpful service you have had from Alistair.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Very easy an good experience

Very easy an good experience

April 19, 2024
Carpetright Limited - Preston logo

Reply from Carpetright Limited - Preston

Hi Leon,

Pleased to hear about the god experience you have had.
Thank you for you review.
Regards
Dean

Rated 5 out of 5 stars

Amazing service

Ash at the Preston Branch was very friendly and very accommodating. He also arranged for an earlier fitting for me as I was under time constraints and even replaced my ordered carpet with a slightly different one so I could get the fitting in time.
V happy with service and fitter as well.

April 9, 2024
Unprompted review
Carpetright Limited - Preston logo

Reply from Carpetright Limited - Preston

Hi Carole,

Pleased to hear about the amazing service you have had from Ash.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Made a visit to Carpetright at Preston

Made a visit to Carpetright at Preston, hassle free, not pushy sales just great service. In store we were dealt with by Alastair then Darren came to our house and did a measure the day after. Carpet due to be fitted in 2weeks, excellent service and no complaints to date.

April 7, 2024
Unprompted review
Carpetright Limited - Preston logo

Reply from Carpetright Limited - Preston

Hi Dean,

Very pleased to hear about the great service you have had in store from Alastair and Darren.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Everything we need right on our doorstep!

Have used Carpetright in the past and always found the staff to be helpful, we always find what we wanted and the prices are fair, just replacing a bedroom carpet in a couple of weeks, next stop....hallway!!

April 2, 2024
Carpetright Limited - Preston logo

Reply from Carpetright Limited - Preston

Hi Michael,
Pleased to hear how helpful our team were for you
Thank you for your review
Regards,
Amalia

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