Really nice helpful man .l suffer with oestro arthritis .He was very helpful in moving the heavy stuff .
Location
Switch location2, Southend Airport Retail Park, Rochford Road, SS2 6FW Southend-on-Sea, Essex, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Popped into the Southend store today to enquire about carpets recently with my 2 bored kids, both under 10. The big guy, Steve I think his name was, couldn’t have been more helpful, guiding me through... See more
Company replied
The first fit of my new floor had gone pear shaped around 15 months after it went down - the Modus vinyl laid in my bathroom and hall had been afflicted by an unsavoury orange rash of discolouration:... See more
Company replied
We came into the store with our measurements, and Steve showed us the carpets that would fit our needs. He priced the carpet then arranged for someone to come round and measure up again. I feel he sp... See more
Company replied
Company details
- Flooring Contractor
- Bedroom Furniture Store
- Carpet Store
- Flooring Store
- Furniture Store
- Interior Designer
Written by the company
Carpetright is proud to be a leading floor coverings and beds provider. Since our foundation in 1988 we have grown, both organically and through acquisition, into an international retailer, operating in four European territories; the UK, Netherlands, Republic of Ireland and Belgium. Carpetright trade from over 300 stores and concessions in the UK as well as 120 stores across Holland, Belgium and the Republic of Ireland. We have a great range of carpets, vinyl, luxury vinyl, laminate, wood and beds available in all colours and designs, so we’re sure to have a style to suit your living space. Plus, with a fast sample service, you can select your favourite ranges and have a sample delivered straight to your door. Once you’ve chosen the floor for you, we’ll arrange a free home consultation where we’ll measure your room and provide top tips for your project before ordering and arranging the fitting of your dream floor with our arranged fitting service. Check out our ranges at www.carpetright.co.uk and begin your home transformation today!
Contact info
2, Southend Airport Retail Park, Rochford Road, SS2 6FW, Southend-on-Sea, Essex, United Kingdom
4.9
Excellent
310 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very pleased
Really nice helpful man .l suffer with oestro arthritis .He was very helpful in moving the heavy stuff .
September 22, 2025
Unprompted review
Staff went above and beyond to find the…
Staff went above and beyond to find the right carpet
July 21, 2024
Reply from Carpetright Limited - Southend
Hi Sarah,
Pleased to hear about the excellent service you have had and the good price with your order.
Thank you for your review.
Regards
Dean
Reply from Carpetright Limited - Southend
Hi Peter,
Pleased to hear about the helpful and friendly service you have had.
Thank you for your review.
Regards
Dean
Completing the jigsaw
The first fit of my new floor had gone pear shaped around 15 months after it went down - the Modus vinyl laid in my bathroom and hall had been afflicted by an unsavoury orange rash of discolouration: I kept imagining I'd spilt my orange juice on the floor. I tried again at Carpetright Ltd. They arranged a fitting for the following morning, of an upgrade premium quality remnant, and the floor was sorted within 24 hours. Miracles take a little longer as they say and the jig's done - hopefully it'll really last this time (!)
July 8, 2024
Reply from Carpetright Limited - Southend
Hi Neil,
Pleased to hear about the experience you have had throughout the process.
Thank you for your review.
Regards
Dean
Friendly knowledgeable sales…
Friendly knowledgeable sales representative who gave me time to choose with no pressure….
July 4, 2024
Reply from Carpetright Limited - Southend
Hi,
Pleased to hear about the friendly and knowledgeable service you have had.
Thank you for your review.
Regards
Dean
Amazing product
Colin, from Carpet Right made the whole process of choosing and finding the right carpet for our property a painless process. The whole process from choosing to fitting took less than 2wks. Fitters completed in one morning. Thank you.
July 2, 2024
Unprompted review
Reply from Carpetright Limited - Southend
Hi Neil,
Pleased to hear about the great experience you have had and how helpful Colin was for you.
Thank you for your review.
Regards
Dean
Very helpful member of staff.found…
Very helpful member of staff.found everything we wanted in one shop.
June 30, 2024
Reply from Carpetright Limited - Southend
Hi Lorraine,
Pleased to hear about the helpful service you have had.
Thank you for your review.
Regards
Dean
no problems so far
June 22, 2024
Reply from Carpetright Limited - Southend
Hi,
Pleased to hear about the experience you have had.
Thank you for your review.
Regards
Dean
The sale guys were extremely helpful…
The sale guys were extremely helpful and knowledgeable.
May 25, 2024
Reply from Carpetright Limited - Southend
Hi,
Pleased to hear how helpful our team were for you
Thank you for your review
Regards,
Amalia
Reply from Carpetright Limited - Southend
Hi,
Pleased to hear how helpful our team were for you
Thank you for your review
Regards,
Amalia
Reply from Carpetright Limited - Southend
Hi Steve,
Pleased to hear about the helpful service you have had.
Thank you for your review.
Regards
Dean
Quick and easy
May 12, 2024
Reply from Carpetright Limited - Southend
Hi Gareth,
Pleased to hear about the quick and easy process you have found with us.
Thank you for your review.
Regards
Dean
Very helpful giving full details of the…
Very helpful giving full details of the deal offered
May 6, 2024
Reply from Carpetright Limited - Southend
Hi,
Pleased to hear about the helpful service you have had and the good deal with your order.
Thank you for your review.
Regards
Dean
Helpful and friendly service
Steve was very friendly and helpful, he guided me through the buying process and helped me choose the right flooring to suit my new flat. I would highly recommend the Carpet Right shop at Southend Airport!
April 29, 2024
Reply from Carpetright Limited - Southend
Hi Nicki,
Pleased to hear about the helpful and friendly service you have had from Steve throughout the process.
Thank you for your review and recommendation.
Regards
Dean
Reply from Carpetright Limited - Southend
Hi Susan,
Pleased to hear about the helpful service you have had.
Thank you for your review.
Regards
Dean
Great service
Great service, product and price. Steve at the S.O.S branch was very helpful, polite and professional. It’s not the first time I’ve bought flooring from him.
April 27, 2024
Reply from Carpetright Limited - Southend
Hi Luke,
Pleased to hear about the great service you have had and how helpful Steve was for you.
Thank you for your review.
Regards
Dean
Remnant purchase
Good customer service, all costs explained and quick fitting date arranged.
April 17, 2024
Reply from Carpetright Limited - Southend
Hi,
Pleased to hear about the good customer service that you received from our team
Thank you for your review.
Regards,
Amalia
Very helpful.
My husband and I came into the shop on Sunday looking to buy a bed. We chose a Milton Otto bed frame. The sales advisor (Steve) was extremely helpful and helped us with organising delivery and recycling. Although it looked like he was the only sales advisor on the shop floor, Steve did not rush us, and gave us the help we needed with our questions. We are now looking forward to receiving the bed frame.
April 7, 2024
Reply from Carpetright Limited - Southend
Hi Hilary,
Pleased to hear about the helpful service you have had from Steve throughout the process.
Thank you for your review.
Regards
Dean
Had a difficult shaped room to carpet
Had a difficult shaped room to carpet. salesman took time to discuss options available with both carpet choice & price. Very pleasant & enjoyable experience.
April 1, 2024
Reply from Carpetright Limited - Southend
Hi Glenn,
Pleased to hear about the pleasant and enjoyable experience you have had in store.
Thank you for your review.
Regards
Dean
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.