Carpetright Limited - Wakefield - Cathedral Reviews 74

TrustScore 4.5 out of 5

4.4

Cathedral Retail Park, Charlesworth Way, WF2 9SE Wakefield, West Yorkshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Ben was very knowledgeable on beds and very professional whilst dealing with our questions We are looking forward to our new bed arriving which will be delivered straight to our home Will be comin... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from a young lady called Claire in the store, very knowledgeable and attentive. Let me know all my options and helped me make an informed decision about my living room carpet. Fit... See more

Company replied

Rated 5 out of 5 stars

I dealt with 2 members of staff, a man who had worked there for over 20 years and a lady who was new, so still training. They were absolutely fantastic, we had 4 rooms to carpet and they went through... See more

Company replied

Rated 5 out of 5 stars

Chose what cushion floor I wanted on the website. Other companies only had the boring bog standard designs. I chose Roma Eleanor which is gorgeous. Booked measuring appointment and ordered my cushion... See more

Company replied


Company details

  1. Flooring Contractor
  2. Bedroom Furniture Store
  3. Carpet Store
  4. Flooring Store
  5. Furniture Store
  6. Interior Designer

Written by the company

Carpetright is proud to be a leading floor coverings and beds provider. Since our foundation in 1988 we have grown, both organically and through acquisition, into an international retailer, operating in four European territories; the UK, Netherlands, Republic of Ireland and Belgium. Carpetright trade from over 300 stores and concessions in the UK as well as 120 stores across Holland, Belgium and the Republic of Ireland. We have a great range of carpets, vinyl, luxury vinyl, laminate, wood and beds available in all colours and designs, so we’re sure to have a style to suit your living space. Plus, with a fast sample service, you can select your favourite ranges and have a sample delivered straight to your door. Once you’ve chosen the floor for you, we’ll arrange a free home consultation where we’ll measure your room and provide top tips for your project before ordering and arranging the fitting of your dream floor with our arranged fitting service. Check out our ranges at www.carpetright.co.uk and begin your home transformation today!


Contact info

  • Cathedral Retail Park, Charlesworth Way, WF2 9SE, Wakefield, West Yorkshire, United Kingdom

4.4

Excellent

TrustScore 4.5 out of 5

74 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Crooks!!!

Not surprised they have gone bust. Total crooks! Happy to take the payment. Mess you around with the dates to be fitted, and then make some lie about needing new plywood to try get extra money out of people! Ignore calls, and emails. Horrible place.

July 17, 2024
Unprompted review
Rated 5 out of 5 stars

Appointment made online

Appointment made online, kept up to date on appointment time, salesman telephoned prior to arrival. Professional and polite, listened to what we wanted. No issues.

May 18, 2024
Carpetright Limited - Wakefield - Cathedral logo

Reply from Carpetright Limited - Wakefield - Cathedral

Hi Deborah,
Pleased to hear how professional our team were for you
Thank you for your review
Regards,
Amalia

Rated 5 out of 5 stars

Absolutely brilliant.

Absolutely brilliant.
They go the extra mile.
Wonderful staff... Good prices..
Cant praise them enough

May 14, 2024
Unprompted review
Carpetright Limited - Wakefield - Cathedral logo

Reply from Carpetright Limited - Wakefield - Cathedral

Hi Fiona,

Pleased to hear about the brilliant service you have had and the good prices you have found with us.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

The store were extremely helpful in…

The store were extremely helpful in arranging time etc for a survey & fitting

May 9, 2024
Carpetright Limited - Wakefield - Cathedral logo

Reply from Carpetright Limited - Wakefield - Cathedral

Hi Alan,
Pleased to hear how helpful our team were for you
Thank you for your review
Regards,
Amalia

Rated 5 out of 5 stars

knowledgable staff

knowledgable staff, friendly and helpful

April 28, 2024
Carpetright Limited - Wakefield - Cathedral logo

Reply from Carpetright Limited - Wakefield - Cathedral

Hi Kenneth,

Pleased to hear about the helpful and friendly service you have had.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Always the right carpet

I have used Carpetright for years. Always get good service and advice steering me to the most suitable ones for my needs but not the most expensive.
The man who came to measure up was polite and informative.

April 30, 2024
Carpetright Limited - Wakefield - Cathedral logo

Reply from Carpetright Limited - Wakefield - Cathedral

Hi Brenda,

Pleased to hear about the good service and advice you have had from team.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

CARPETRIGHT

Great service, always go to Carpetright.

April 26, 2024
Carpetright Limited - Wakefield - Cathedral logo

Reply from Carpetright Limited - Wakefield - Cathedral

Hi Eric,

Pleased to hear about the great service you have had.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Excellent service

Excellent service

April 11, 2024
Carpetright Limited - Wakefield - Cathedral logo

Reply from Carpetright Limited - Wakefield - Cathedral

Hi Kevin,

Pleased to hear about the excellent service you have had.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Polite and efficient fitters

Polite and efficient fitters. Left everything clean when finished . Amazing job

April 6, 2024
Carpetright Limited - Wakefield - Cathedral logo

Reply from Carpetright Limited - Wakefield - Cathedral

Hi Denise,

Pleased to hear about the polite and efficient service you have had.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Great service from the staff in the…

Great service from the staff in the Wakefield shop. Not in the least bit pushy but attentive when we needed advice.

April 2, 2024
Carpetright Limited - Wakefield - Cathedral logo

Reply from Carpetright Limited - Wakefield - Cathedral

Hi,

Pleased to hear about the great service you have had.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Very freindly sales team member

Very freindly sales team member
Quick quote
All straightforward

April 1, 2024
Carpetright Limited - Wakefield - Cathedral logo

Reply from Carpetright Limited - Wakefield - Cathedral

Hi,

Pleased to hear about the friendly service you have had and how straightforward the process was.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Great range to choose from

Great range to choose from, and very good prices and discounts, ordered 2 samples, not received yet, but when I had trouble ordering them on line, It was very quickly rectified by live chat

March 24, 2024
Carpetright Limited - Wakefield - Cathedral logo

Reply from Carpetright Limited - Wakefield - Cathedral

Hi Sharon,

Pleased to hear about the great range and prices you have found with us.
Thank you for your review.
Regards
Dean

Rated 1 out of 5 stars

Deceitful and dishonest

Feel really let down by carpet right. I’ve always bought my carpets from here and never had an issue. Went to order carpets for lounge and stairs taking in detailed measurements. They agreed the price and we paid a deposit. They have then said that they worked it out wrong and we now need to pay significantly more for the carpet. They have failed to ring me when promised and tried to hide a further increase in the fitting cost. Appalling service, and it feels like I’ve been sold to by a snake

March 23, 2024
Carpetright Limited - Wakefield - Cathedral logo

Reply from Carpetright Limited - Wakefield - Cathedral

Hi Karen,

I am sorry to hear about the experience you are having.
We will investigate and make sure things are put right asap.
Regards
Dean

Rated 5 out of 5 stars

The lady who helped us with our…

The lady who helped us with our flooring was so helpful. And pleasant (sorry I forgot your name ) even when we found out you didn’t accept cash and the card machine went down. (Saturday) went back this morning and the lady sorted it all out thank you

March 16, 2024
Unprompted review
Carpetright Limited - Wakefield - Cathedral logo

Reply from Carpetright Limited - Wakefield - Cathedral

Hi Julie,

Pleased to hear about the helpful and pleasant service you have had.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Great service by the staff

Great service by the staff. The lady who served us was very helpful and cheerful.

February 26, 2024
Carpetright Limited - Wakefield - Cathedral logo

Reply from Carpetright Limited - Wakefield - Cathedral

Hi Harry,

Pleased to hear about the great service you have had and how helpful the sales lady was for you.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Very helpful in store as I needed to…

Very helpful in store as I needed to match some vinyl I had purchased 3 years previous, the sales assistant found my previous order.
The fitters were very polite and friendly and the new vinyl looks lovely.

February 8, 2024
Carpetright Limited - Wakefield - Cathedral logo

Reply from Carpetright Limited - Wakefield - Cathedral

Hi Brenda,
Pleased to hear how helpful our team were for you
Thank you for your review.
Regards,
Amalia

Rated 5 out of 5 stars

Knew what I wanted so no dithering…

Knew what I wanted so no dithering about quality or colour.
Negotiated discount, (a £50+ sq metre product) some of the add ons like delivery and other charges are making them a bit like Ryanair but overall a good experience.

February 23, 2024
Carpetright Limited - Wakefield - Cathedral logo

Reply from Carpetright Limited - Wakefield - Cathedral

Hi Ian,
Pleased to hear how knowledgeable our team were for you
Thank you for your review.
Regards,
Amalia

Rated 5 out of 5 stars
Carpetright Limited - Wakefield - Cathedral logo

Reply from Carpetright Limited - Wakefield - Cathedral

Hi Jim,

Pleased to hear about the fast and efficient service you have had and the good price with your order.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Very knowledgeable and professional staff will definitely be back

Ben was very knowledgeable on beds and very professional whilst dealing with our questions
We are looking forward to our new bed arriving which will be delivered straight to our home
Will be coming back when we need a new carpet apparently the boss has eyes on a great carpet

January 21, 2024
Carpetright Limited - Wakefield - Cathedral logo

Reply from Carpetright Limited - Wakefield - Cathedral

Hi Bernard,

Very pleased to hear about the professional and knowledgeable service you have had from Ben.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Had a carpet fitted for my dressing…

Had a carpet fitted for my dressing room. Quality of the carpet is excellent. The at home carpet choosing service was excellent. The sales man took his time. He achieved an excellent match to fit up to my bedroom carpet thro to new dressing room. They had an extensive range of door threshold bars. I did n’t even know there was that much choice. He was so knowledgeable about every product. The fitters were friendly and helpful to me. Thanks carpet right

January 9, 2024
Unprompted review
Carpetright Limited - Wakefield - Cathedral logo

Reply from Carpetright Limited - Wakefield - Cathedral

Hi Alisa,

Pleased to hear about the experience you have had and the excellent quality you have found with the products.
Thank you for your review.
Regards
Dean

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