Carpetright Limited - Walworth Reviews 38

TrustScore 4.5 out of 5

4.5

15-21 Camberwell Road, SE5 0EZ Camberwell - Walworth, London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Phil was very helpful and got everything done that I needed and arranged the delivery that best suited my schedule

Company replied

Rated 5 out of 5 stars

We had excellent service from Samuel at the Walworth rd branch,he went above and beyond to help us with our purchase,where other staff members didn't,not even on the telephone. A great staff member

Company replied

Rated 5 out of 5 stars

Sam @ Walworth Road branch was extremely helpful and patient. Now just awaiting delivery and fitting which I am confident will go smoothly based on my initial interaction with Sam.

Company replied

Rated 4 out of 5 stars

The guy who attended us was very helpful and we got exactly what we wanted! He was very polite…. I would give a worse rating as we waited 2 hours for the store to open but the service of the guy was v... See more

Company replied


Company details

  1. Flooring Contractor
  2. Bedroom Furniture Store
  3. Carpet Store
  4. Flooring Store
  5. Furniture Store
  6. Interior Designer

Written by the company

Carpetright is proud to be a leading floor coverings and beds provider. Since our foundation in 1988 we have grown, both organically and through acquisition, into an international retailer, operating in four European territories; the UK, Netherlands, Republic of Ireland and Belgium. Carpetright trade from over 300 stores and concessions in the UK as well as 120 stores across Holland, Belgium and the Republic of Ireland. We have a great range of carpets, vinyl, luxury vinyl, laminate, wood and beds available in all colours and designs, so we’re sure to have a style to suit your living space. Plus, with a fast sample service, you can select your favourite ranges and have a sample delivered straight to your door. Once you’ve chosen the floor for you, we’ll arrange a free home consultation where we’ll measure your room and provide top tips for your project before ordering and arranging the fitting of your dream floor with our arranged fitting service. Check out our ranges at www.carpetright.co.uk and begin your home transformation today!


Contact info

  • 15-21 Camberwell Road, SE5 0EZ, Camberwell - Walworth, London, United Kingdom

4.5

Excellent

TrustScore 4.5 out of 5

38 reviews

5-star
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3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Helpful and efficient

Phil was very helpful and got everything done that I needed and arranged the delivery that best suited my schedule

May 4, 2024
Carpetright Limited - Walworth logo

Reply from Carpetright Limited - Walworth

Hi,
Pleased to hear how helpful Phil was for you
Thank you for your review
Regards,
Amalia

Rated 5 out of 5 stars

Sam @ Walworth Road Branch

Sam @ Walworth Road branch was extremely helpful and patient. Now just awaiting delivery and fitting which I am confident will go smoothly based on my initial interaction with Sam.

February 23, 2024
Carpetright Limited - Walworth logo

Reply from Carpetright Limited - Walworth

Hi Shane,

Pleased to hear about the helpful and patient service you have had from Sam.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

We had excellent service from Samuel at…

We had excellent service from Samuel at the Walworth rd branch,he went above and beyond to help us with our purchase,where other staff members didn't,not even on the telephone. A great staff member

January 22, 2024
Carpetright Limited - Walworth logo

Reply from Carpetright Limited - Walworth

Hi Christine,

Pleased to hear about the excellent service you have had from Samuel.
Thank you for your review.
Regards
Dean

Rated 4 out of 5 stars

Helpful and informative staff

Everyone has been very helpful both in the shop and when Badr came yesterday to measure up the carpet. I won't give 5 stars until the carpet is actually laid!

December 19, 2023
Carpetright Limited - Walworth logo

Reply from Carpetright Limited - Walworth

Hi Sally,

Pleased to hear about the helpful and informative service you have had from Badr.
Thank you for your review.
Regards
Dean

Rated 4 out of 5 stars

very informative and helpful members of…

very informative and helpful members of staff. including their home service. only disappointment was the cost of the fitting service.

December 8, 2023
Carpetright Limited - Walworth logo

Reply from Carpetright Limited - Walworth

Hi Samuel,

Pleased to hear about the helpful and informative service you have had.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Sam has been amazing as per my Google…

Sam has been amazing as per my Google review I did.

Please give him a bonus for his customer experience! I sure will come back again but guess what, will be asking for him :-)

December 1, 2023
Carpetright Limited - Walworth logo

Reply from Carpetright Limited - Walworth

Hi Rakibul,

Pleased to hear about the amazing service you have had from Sam.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Phillip in the Walworth road store was…

Phillip in the Walworth road store was amazing with this CS! He was thorough and easy to liaise with! Barry was a great fitter, clear also and friendly. He advised us on the current sale/ deal and therefore after the services provided we purchased a carpet! 5*

November 28, 2023
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Reply from Carpetright Limited - Walworth

Hi Danielle,

Pleased to hear about the amazing service you have had from Phillip and the great job Barry has done for you.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Great service

Samuel from this branch was excellent, attentive and went over & above. What an excellent employee. I’d buy carpet from you again just for his service.
Thank you Sam!

November 24, 2023
Carpetright Limited - Walworth logo

Reply from Carpetright Limited - Walworth

Hi Amy,
Pleased to hear how helpful Samuel was for you
Thank you for your review.
Regards,
Amalia

Rated 5 out of 5 stars

The staff was very patient and…

The staff was very patient and understanding.

October 28, 2023
Carpetright Limited - Walworth logo

Reply from Carpetright Limited - Walworth

Hi Valda,

Pleased to hear about the patient and understanding service you have had.
Thank you for your review.
Regards
Dean

Rated 4 out of 5 stars

My experience at this store was good…

My experience at this store was good very helpful and patient staff very pleased with my service

October 26, 2023
Carpetright Limited - Walworth logo

Reply from Carpetright Limited - Walworth

Hi Joy,
Pleased to hear how helpful our team were for you
Thank you for your review.
Regards,
Amalia

Rated 5 out of 5 stars

Sam the sales person was absolutely…

Sam the sales person was absolutely brilliant. Quick and easy lovely conversation and very warm and welcoming

August 23, 2023
Carpetright Limited - Walworth logo

Reply from Carpetright Limited - Walworth

Hi Lou,

Pleased to hear about the brilliant service you have had from Sam.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

I purchased a carpet from your Walworth…

I purchased a carpet from your Walworth Road branch s/E London and the service I received was excellent your sales Samual advisor is a credit to your company . I wish all shops had sales advisors of this calibre.

June 29, 2023
Unprompted review
Carpetright Limited - Walworth logo

Reply from Carpetright Limited - Walworth

Hi Kevin, I am pleased to hear of the great service you received from Samual, thankyou.
Kind regards
Gemma

Rated 1 out of 5 stars

One ground floor of a house

One ground floor of a house, one bit of linoleum backing and one bit of linoleum, £1,400.00 , unbelievable.

June 15, 2023
Carpetright Limited - Walworth logo

Reply from Carpetright Limited - Walworth

Hi,

I am sorry to hear you are unhappy with the cost.
Thank you for your feedback.
Regards
Dean

Rated 5 out of 5 stars
Carpetright Limited - Walworth logo

Reply from Carpetright Limited - Walworth

Hi,
Pleased to hear how efficient our team were for you.
Thank you for your review.
Regards,
Amalia

Rated 4 out of 5 stars

Philip delivered an amazing customer…

Philip delivered an amazing customer service representative. However it’s upsetting that it takes so long for the carpets to be installed.

June 6, 2023
Carpetright Limited - Walworth logo

Reply from Carpetright Limited - Walworth

Hi,
Pleased to hear about the amazing customer service that you received from Phillip.
Thank you for your review.
Regards,
Amalia

Rated 4 out of 5 stars

The guy who attended us was very…

The guy who attended us was very helpful and we got exactly what we wanted! He was very polite…. I would give a worse rating as we waited 2 hours for the store to open but the service of the guy was very good… I had to ring up a couple of times to see if someone was actually coming but it’s understandable that someone was sick and they are short of staff! The guy who came and opened and covered was very nice!

May 15, 2023
Carpetright Limited - Walworth logo

Reply from Carpetright Limited - Walworth

Hi Joana,
Pleased to hear how helpful our team was for you.
Thank you for the review.
Kind regards,
Amalia

Rated 5 out of 5 stars

It was the guy who sorted it all out…

It was the guy who sorted it all out he didn't try to hard sell he was excellent

May 11, 2023
Carpetright Limited - Walworth logo

Reply from Carpetright Limited - Walworth

Hi John,
Pleased to hear about the excellent customer service you received from our team.
Thank you for your review.
Regards,
Amalia

Rated 5 out of 5 stars

Samuel was very patient and…

Samuel was very patient and professional.
Last time I ordered from Carpet Rights in 2021 he served me back than also.
Always polite and very helpful gentleman.Thank you

March 10, 2023
Carpetright Limited - Walworth logo

Reply from Carpetright Limited - Walworth

Fantastic!
It's great to heat Samuel in Walworth has provided a service that has kept you coming back to shop with us!
All the best,
Samuel

Rated 5 out of 5 stars

Excellent

Excellent. Phil was extremely professional and helpful in assisting me with my carpet purchase

March 8, 2023
Carpetright Limited - Walworth logo

Reply from Carpetright Limited - Walworth

Hi Susie,

Pleased to hear about the excellent service you have had from Phil.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Superb service

Sam was superb! Thorough but quick to respond and extremely helpful and understanding of our need for replacing the carpets. A great experience and I would recommend him and the store to others.

March 7, 2023
Carpetright Limited - Walworth logo

Reply from Carpetright Limited - Walworth

Hi,

Very pleased to hear about the superb service you have had from Sam.
Thank you for your review.
Regards
Dean

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