Carpetright Limited - West Wickham Reviews 184

We had had our carpet measured and went into the West Wickham store to look at samples to order a carpet. Laura looked after us incredibly well, she was extremely professional, friendly and accessible and it was clear she was extremely knowledgeable. She made the whole experience a pleasure.

The saleslady in your West Wickham was very helpful. She had a lot of knowledge about the product I was interested in and encouraged me to try several beds paying particular attention to the height of the bed as I am quite short and also to the feel of the mattress. Excellent customer service.

All good, timing on time.

During our visit the sales assistant (Laura) let us know that she was there to help if needed but left us to browse through the carpets in peace. Once we'd narrowed our choice down to 2 options she was really helpful in making our choice. Pacing our order and arranging fitting was also very straightforward with Laura's help.

Service was very good & staffs were very efficient.
Member of staff was very helpful in helping me choose the products that was suitable for me.

Good choice of mattresses.
Staff were really helpful & friendly.

Tracy at your West Wickham store was really helpful , showed interest in us to help us choose the carpet .
Booked a carpet fitter to measure who arrived on time and answered all our questions and Mary helped with the quote to complete our purchase. Very satisfied

Staff were amazing and helpful

Had an awful experience with Carpetright West Wickham! Went in yesterday to choose my carpet and only one staff member in, her name was Tracey! I waited patiently as she with another customer. No one else in the store! From the minute she started talking to me, I felt wow! What a poor attitude! She was unfriendly! Not welcoming at all. Found her very unhelpful! I did point this out to her and she started complaining that I had ruined her day! Needless to say, carpetright did not get my business that day. I chose to buy my carpets with Tapi! What a difference! The staff there were great! Just what you’d expect when spending a lot of money let’s face it! Will never shop at carpet right! That woman needs customer service training for sure!! If I could have left no stars then I would have done so.

I was served by Laura with great support to choose the correct capers and flooring.
She was very caring, helpful, polite with an amazing customer service.

New home starting from scratch. Staff at Carpet Right were ‘Right’ there to provide great help and support.

Good service from West Wickham store and gentleman who came out to measure my house.

Very good service; quick efficient and no pressure to buy.

Good choice of beds. Tracey, the very helpful Assistant, explained about the beds we were looking at. We decided on the one we wanted and Tracey told us about the very good offer if we spent over a £1000.00. So we decided to buy the headboard too. My fault as had a problem with the finance, but, Tracey and her Manager sorted it out for us the next day. Very helpful and friendly staff - top marks.

Superb service from Tracey and Laura, very friendly and helpful

Very informative, process simple and easy to understand,quality of product very good, price competitive.

We came into the West Wickham store the lady was very helpful

I came in to buy a double bed your staff were extremely helpful and knowledgeable about all the beds that you sold they spent a lot of time with me letting me try the beds out and helped me to choose my perfect bed they never hurried me and made sure I was happy with my purchase. A truly pleasant experience very lovely staff.

Staff at West Wickham very helpful. Car pet fitters did good job.

Good selection of products, friendly and knowledgeable staff, fitting in 2 weeks: ticks all the boxes.

Sales and surveyor friendly and helpful. Also highly efficient . Very pleased!