Carpetright Limited - Yeovil Reviews 443

TrustScore 4.5 out of 5

4.7

Houndstone Retail Park, Off Western Avenue, BA22 8YQ Yeovil, Somerset, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Carpet Right always gives excellent service but on this occasion it has surpassed itself. Both Karen and Lee have been super efficient with caring conversations and eager to give me what I required in... See more

Rated 5 out of 5 stars

The whole experience was great, from going into the store at Yeovil to having the carpet laid was all first class. The people in the store were so helpful and it was a great relief as we didn't reall... See more

Rated 5 out of 5 stars

Excellent service from start to finish. The instore staff know their stuff, and everyone is fully up to speed with each customer so if one staff member is away any of the staff can help you. They'... See more

Rated 5 out of 5 stars

You walk in and feel Overwhelmed with so much choice, however with Richards guidance with appropriate questions eg purpose/ what room/ colour/ pets, he advised on area of store to look. He left and ga... See more

Company replied


Company details

  1. Flooring Contractor
  2. Bedroom Furniture Store
  3. Carpet Store
  4. Flooring Store
  5. Furniture Store
  6. Interior Designer

Written by the company

Carpetright is proud to be a leading floor coverings and beds provider. Since our foundation in 1988 we have grown, both organically and through acquisition, into an international retailer, operating in four European territories; the UK, Netherlands, Republic of Ireland and Belgium. Carpetright trade from over 300 stores and concessions in the UK as well as 120 stores across Holland, Belgium and the Republic of Ireland. We have a great range of carpets, vinyl, luxury vinyl, laminate, wood and beds available in all colours and designs, so we’re sure to have a style to suit your living space. Plus, with a fast sample service, you can select your favourite ranges and have a sample delivered straight to your door. Once you’ve chosen the floor for you, we’ll arrange a free home consultation where we’ll measure your room and provide top tips for your project before ordering and arranging the fitting of your dream floor with our arranged fitting service. Check out our ranges at www.carpetright.co.uk and begin your home transformation today!


Contact info

  • Houndstone Retail Park, Off Western Avenue, BA22 8YQ, Yeovil, Somerset, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

443 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Carpet Right always gives excellent service

Carpet Right always gives excellent service but on this occasion it has surpassed itself. Both Karen and Lee have been super efficient with caring conversations and eager to give me what I required in cost and product. I have had excellent communication and a speedy delivery date. Very well done and thank you.5 stars.

February 27, 2025
Unprompted review
Rated 5 out of 5 stars

First class 👍

The whole experience was great, from going into the store at Yeovil to having the carpet laid was all first class.
The people in the store were so helpful and it was a great relief as we didn't really know about measurements etc..tjen when the carpet fitters came they were so quick clean and tidy and did a fantastic job..it transformed my whole house. Would definitely use carpet right again and the fitters 10 out of 10 👍

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

Totally seamless from start to finish

Totally seamless from start to finish, no pressure from the sales staff, great contact from start to finish. Kept informed through the whole process. Fitter very customer focused, really pleased throughout

December 5, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The instore staff know their stuff, and everyone is fully up to speed with each customer so if one staff member is away any of the staff can help you. They're also great on communication, letting you know what's happening.

The fitters were on time, tidy, polite and did an excellent job at fitting the carpet.

I would definitely recommend using the team at Carpetright

October 23, 2024
Unprompted review
Rated 5 out of 5 stars

I popped in today looking to fit 2…

I popped in today looking to fit 2 bedrooms with carpet. I was served by Karen who helped me with two offcuts I bought for £100. Very pleased with the carpet and service. No messing about and within 2 hours of leaving home my lovely carpet was fitted and being used.

October 17, 2024
Unprompted review
Rated 5 out of 5 stars

Carpetright Service

The Carpetright staff were polite, friendly and very helpful. The carpet that we chose was of good quality reasonably priced. The carpet was installed within 11 days. installed within eleven days. The fitters did a very good job to a high standard and took just over 2 hrs only to complete the job which includes the hallway, stairs and landing plus the dining room. Again they were polite and friendly. based on the service experience that we have received I would most definitely use them again an would recommend them to anyone.

October 15, 2024
Unprompted review
Rated 1 out of 5 stars

Awful

What a dreadful company happy to take your money arranged to have floor fitting and on 3 occasions they cancelled this n the third time apparently the fitter walked out( probably fed up,) my advice don't go near these Muppets

July 15, 2024
Unprompted review
Rated 5 out of 5 stars

The assistant we dealt with was…

The assistant we dealt with was excellent

July 10, 2024
Carpetright Limited - Yeovil logo

Reply from Carpetright Limited - Yeovil

Hi Tom,

Pleased to hear about the excellent service you have had.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Great service

Great service and product
Fitted to a high standard

July 6, 2024
Carpetright Limited - Yeovil logo

Reply from Carpetright Limited - Yeovil

Hi Pete,

Pleased to hear about the great service you have had and the good job the fitters have done for you.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Helpful and professional

Jas and Richard were very helpful in the showroom. Jas kept me updated all the time.

June 6, 2024
Carpetright Limited - Yeovil logo

Reply from Carpetright Limited - Yeovil

Hi Paul,

Pleased to hear about the helpful and professional service you have had from Jas and Richard.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, everything under one roof.

July 1, 2024
Carpetright Limited - Yeovil logo

Reply from Carpetright Limited - Yeovil

Hi Alison,

Pleased to hear about the fantastic service you have had.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

No pressure to make a decision

We got to the store at about 7:30pm, was intending on deciding a bathroom floor colour. They asked if we wanted help we declined, they left us to it… I can take a while to make a decision. Lovely and friendly once a decision was made even though it was nearly closing time. Went above and beyond to answer all questions as best they could and didn’t make us feel rushed.

July 3, 2024
Carpetright Limited - Yeovil logo

Reply from Carpetright Limited - Yeovil

Hi Marie,

Pleased to hear about the friendly and lovely service you have had.
Thank you for your review.
Regards
Dean

Rated 4 out of 5 stars

The young female sales assistant was…

The young female sales assistant was very efficient, knew her products, and was very helpful.
But zi was disappointed that the product I wanted was no longer available in 5m width. So unfortunately I had to buy almost twice the amount of carpet that I needed.

June 28, 2024
Carpetright Limited - Yeovil logo

Reply from Carpetright Limited - Yeovil

Hi Timothy,

Pleased to hear about the helpful service you have had.
Thank you for your feedback.
Regards
Dean

Rated 5 out of 5 stars

The team were amazing

The team were amazing! Lovely lady in Glastonbury referred me to Simon in Yeovil who had more stock, he stayed open late a d help me load! Save us a real headache thanks vvv much.

June 26, 2024
Carpetright Limited - Yeovil logo

Reply from Carpetright Limited - Yeovil

Hi Mark,

Pleased to hear about the amazing service you have had from Simon and the team.
Thank you for your review.
Regards
Dean

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look