The experience was good, but there was no deal for taking out contracts on 2 phones at the same time, and not offered help to set up the new phones other than some notes written down. Myself and my hu... See more
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About Carphone Warehouse Part of Currys.
Written by the company
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We really appreciate you taking the time to share your review. Your ratings and comments are invaluable in helping us improve. You are also welcome to call us on 03701116565 or email us at trustpilot@currys.co.uk
About
Carphone Warehouse is part of Currys, one of the largest electronics retailers in the UK, and the online home for Currys pay monthly phones and contracts. Visit us in-store at Currys or head to carphonewarehouse.com to browse our huge range of phones and deals.
Delivery & Collection
We offer free next day delivery! Order by 8pm, excluding bank holidays. Or choose free collection from a Currys store.
Trade-in
Trade-in your used tech to get money off your next piece of kit. Magic.
Insurance
Protect your mobile and give your tech a longer life with Currys Mobile Insurance.
Issue resolution
Tech problem? No problem. We make it easy to sort out issues with your phone. Give us a call on 03701116565 and we’ll give you a hand.
Written by the company
- It pays to compare
- Carphone Warehouse is part of Currys, one of the largest electronics retailers in the UK, and the online home for Currys pay monthly phones and contracts. Visit us in-store at Currys or head to carphonewarehouse.com to browse our huge range of phones and deals.
- Delivery and Collection
- We offer free next day delivery! Order by 8pm, excluding bank holidays. Or choose free collection from a Currys store.
- Insurance
- Protect your mobile and give your tech a longer life with Currys Mobile Insurance.
- Trade-in promise
- Trade-in your used tech to get money off your next piece of kit. Magic.
- Issue Resolution
- Tech problem? No problem. We make it easy to sort out issues with your phone. Give us a call on 03701116565 and we’ll give you a hand.
Contact info
London, United Kingdom
- 0370 111 6565
- www.carphonewarehouse.com
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Whist the young lad who served me was…
Whist the young lad who served me was extremely helpful. I was not impressed with waiting for sometime. I was served quite quickly & the staff member requested a mobile phone member of staff but took 2 requests before anyone turned up. I was about to leave shop.
May use AI-assist with repliesRead more
I've been trying to cancel a delivery…
I've been trying to cancel a delivery for a week now and I have literally no email replies from them. It's a joke

Reply from Carphone Warehouse Part of Currys.
Helpful didnt have to wait
The salesperson was very efficient
The salesperson was very efficient, she explained everything clearly and was able to answer my questions so that I understood.
The service I got was exactly as she explained and the item was delivered on time exactly as was promised.
Good experienced staff and very helpful…
Good experienced staff and very helpful thanks.
Blame network provider and leave business customers without a phone
Yet again left without a functioning phone, on a business line, whilst you blame O2 and take no responsibility.

Reply from Carphone Warehouse Part of Currys.
ID mobile phone contract
Yes, assistant was very helpful, very knowledgeable about the phones enquired about l, and I'm very happy it's my new Samsung phone.
I would like if iD mobile would give better deals to loyal customers, as they do for new customers.
The salesman Called Jacob at Cribbs…
The salesman Called Jacob at Cribbs Causeway Bristol was excellent nothing too little or great to explain to me which was very helpful to me .
Very good.
Zane was very helpful knowledgeable and a pleasure to deal with. Would highly recommend.
Top service
Absolutely brilliant service your employee went above and beyond to first of all put us at ease and then help us choose the right phone at the right price. I was very impressed with his professionalism throughout.
great sevice
fantastic service
fantastic service, cannot fault, we really struggled looking online - will only go into store in future
I’ve used Carphone Warehouse @ Curry’s…
I’ve used Carphone Warehouse @ Curry’s for quite a few years now and to be fair I’ve always had great service, however this latest experience has left me wondering whether I need a new place of contact as I feel let down. The customer service for my phone upgrade was atrocious starting from the phone calls telling me that my phone was due for an upgrade up to and during my upgrade in the store on Clough Rd.

Reply from Carphone Warehouse Part of Currys.
How to make it better
The experience was good, but there was no deal for taking out contracts on 2 phones at the same time, and not offered help to set up the new phones other than some notes written down. Myself and my husband are pensioners and would have been a lot less stress for us to have at least been offered some in-house help to set them up and transfer data from our old phones.
Mobile upgrade
Staff reasonably knowledgeable, very pleasant and patient.
Stock was non existent.
Charge for setting up and transferring data ridiculous.

Reply from Carphone Warehouse Part of Currys.
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