Carpisa Reviews 

The communication via email was clear and quick. Out of courtesy, it was offered a free of charge repair that I didn't expect. First class customer service.

Junk. Sells leather handbags in Italy that are made in China!

The worst quality I have ever found in a trolley. After the first use the zip was damaged, and after the second one of the wheel is gone.
Unusable after just few months.

At first 10% promo code didn't work. After few back and forth emails and few days later I got a working promo code and made my third purchase.
Their suitcases are the best, and ecommerce works as expected. I recommend to purchase here.

I contacted the support team about ordering a broken part. I couldn't find it on the website, and I didn't expect a response. However, they contacted me. They explained everything I needed to do. They provided detailed instructions. They kept in touch with me. I only wish I had registered as a customer from the beginning, when I first purchased bags from this company. It would have made things much easier. The support team is excellent! Ludovica is a great help!

Bought a case, traveled once and quickly lost 1 wheel, good that company answered email and provided (not free) a new pair of wheels.

When I returned from Paris, the company in charge of my luggage damaged it, breaking the clasp and the handle. I filed a complaint with the company, but I didn't have the purchase receipt, so I contacted Carpisa customer service via the form. The next day I received an email asking for additional information about my suitcase. The day after that I received the document detailing the information about my suitcase. I would like to thank Ludovica very much for handling my request. Impeccable customer service.

Perfect Ludovica it was fantastic support

I was on day trip to naples and bought one bag from one of the store when i came back to rome i found out that its one of buckle clip was faulty/damaged.
I mailed tje customer care and they adviced me to visit any carpisa store nearby. I went to one of the store in florence and narrated my issue to store incharge her name was nora. She without asking any question replaced my bag. I was so touched by the customer service. Thank you very much.

It was amazing! La commessa era molto buona e gentile.

The worst experience I’ve ever had with an online store.

First, they don’t ship to Poland — fine, I tried sending the item to a friend in the Czech Republic instead. But the system only allowed me to choose Italy or the Netherlands. Only after clearing my cache and using incognito mode did the Czech Republic become available. Who designs websites like this?

Then, while entering the address, the site automatically shortened and altered it to what it thought was correct. After a long struggle, I believed everything was entered properly — but I was wrong. The system removed the company name and suite number, making the address incomplete.

Customer service was no help. I contacted them immediately, but they said the address couldn’t be changed. I was left to deal with it on my own. Thankfully, DPD allowed me to correct the address once the package was in their hands.

All this trouble just to buy a replacement wheel for a suitcase — one that broke off during a flight. The product quality, service, and online store experience were all terrible.

Never again. I strongly do not recommend this company.

Here is my recent experience with Carpisa Support team (mainly with Ludovica):
One of my luggage wheel housings got damaged by the mishandling at the airport last month, as it's a replaceable wheel, the airport refused my application for compensation.
Unfortunately, Carpisa doesn't have any stores or after-sales services in the region (UAE).
I tried to contact Carpisa support (Italy) by email, shortly received their positive response, which is they will provide the spare parts free of charge as a great courtesy on a shipment that I should arrange at my end...
Finaly, I got those spare parts after a week.
Yang / a fan of Carpisa luggage.

I ordered a luggage that I had intended to use for an upcoming trip. The carpisa website clearly stated 3-5 days for delivery. After over one week of not having any communication that my luggage had left for shipping, I sent an email asking what was causing the delay. After a few days, I received a response (albeit generated from a bot or AI) saying that delivery time is estimated to be 3-5 days and not answering my question. More time passed, and I kept sending emails only to receive the same reply. After almost 3 weeks of waiting and unanswered emails, I had to leave on my trip with no luggage! When emailing Carpisa, I was not even able to receive a refund since I had not received the luggage! I had to be at home to refuse the luggage in order to request the refund! Never again will I order Carpisa products! Their customer service is THE WORST I have ever experienced. And the most unheard of thing is that there is NO PHONE NUMBER TO SPEAK TO ANYONE!!!! Ridiculous ! DO NOT RECOMMEND this company to anyone. It's a shame, as I had purchased their products in the past, but not anymore!!!! PS- When I finally received the luggage it was too late as i had already left on my vacation!

The courtesy bag was not included in shipment, the extra discount for newsletter subscription was not applied

Extremely BAD SERVICE, they still owe me money!

Paid the order in December 2024. Few days later received notification that one bag is no longer available and i got refund for it. The rest came but I send them all back because design was not very practical and one bag had a hole in it due to poor stitching?!
First there was no label or even instructions sent for the return and there is no phone number to call for customer service. Letf several messages via the form on their website, received emails confirmation saying that someone will contact me within 2 days- Nothing! Had to go via paypal. One day , out of the blue, got a call from a currier sayig that they are on the way to pick up the return package?! Luckily someone was at home and packages was picked up within the 14 days period ( still in December 24).
Since then, sent several emails to Carpisa , also via FB and Linkedin asking for refund status. Got an email once saying that they will contact me- we are in march and still no one has contacted me nor I have received my money back ( ~ 180 eur). Contacted the curriers and they confirmed that the goods were shipped to Carpisa and picked up by the italian curriers.
It feels like I have been robbed by that company....
On top of that paypal did a sh*t job protecting me ( the buyer) from the fraud of Caprisa ( the seller).

I would definitely not advise to buy from Carpisa who once had a good reputation.

I ordered a suitcase and it came without the wheels, but I wrote to customer support and they've sent the wheels right away and I have recieved them in just 2 days. I'm very satisfied!

It is impossible to get in touch with their customer support and it is obvious that they don't care about customers, dishonest return policy and rude staff.

Professionali disponibili e competenti

I had a terrible experience with Carpisa—their products, customer service, and refund policy are deeply disappointing.

I ordered five bags, expecting quality from an Italian brand, but the reality was far from it:
❌ Made in China with poor craftsmanship
❌ No inner lining (which was not shown in the product images)
❌ Loose threads and unfinished stitching

When I requested a return, their website stated a €5 deduction, but customer service first claimed €10, and later deducted €20 from my refund—four times the amount originally stated!

Their response? Dismissive and unhelpful. They refused to acknowledge the contradiction and simply said, “return has a cost.”

This company is misleading customers with incomplete product images and changing refund terms arbitrarily. I do not recommend Carpisa and will never purchase from them again.

⚠️ If you're considering buying from Carpisa, beware! Their policies are not transparent, and their customer support is unresponsive.