Carrefour España Reviews 

I was cheated out of money by Carrefour in Habanaras area after I bought a washing machine. I was conned onto paying for EXTRA WARRANTY even though the appliance I bought has a 10 YEAR MANUFACTURER PARTS AND LABOUR WARRANTY which I WASN'T told about. Absolutely shocking customer service and the ft in my opinion....

Arranged a delivery for today. Due to be delivered between 4-7 pm. No delivery unable to contact Carrefour. Disgusting service.

I am extremely unhappy with my purchase from them!! They keep missing scheduled deliveries and cannot get their act together. Delivery of the TV I ordered online was originally for 9 days ago, still nothing…

Twice went to buy a fridge at Coin Carrefour out of stock but next day put price back on and offer one €100 euros more mis selling. Staff not friendly or helpful. Ordered online due for delivery Monday 28 didn’t arrive no call or communication waited in all day. Then on Wednesday a text saying arriving Thursday ! Cancelled and no response to emails. Finally got money back after numerous emails etc. The Fuengirola Carrefour was very helpful. Won’t use again very disappointed and stressful.

Terrible service. NEVER BUY ONLINE FROM THEM! No information on delivery dates, no response, useless staff who are utterly disinterested and poorly trained. Genuinely one of worst delivery services I've ever used.

HDP. I bought a samsung A15 and when i unpacked it 2 months later and the screen was damaged and parts of the screen started to turn blue. When i demanded a refund or a reparation they told me that OK, but 1 week later they called me and said that i would have to pay for the reparation. When i asked them how much it would cost they told me 90 Euros. The phone was 105 Euros. When i again demanded a refund they told me no even when i explained the situation. I will never buy something there again and i hope the guy from customer service gets fired...

Order has not arrived, told could not find address, but have delivered to address before?
No response via online email, message sent no response in 4 days. Goods still at warehouse

Sorry to say the customer service is abysmal after being on the receiving end of a lack of desire to replace a television that was delivered damaged. The website is a portal for third party organisations to sell goods. And Carrefour and the anonymous sellers, hide under this umbrella. Don't buy from this organisation or website. The contact us options are limited, vague and lack clarity. The returns process is non existent and lacking in transparency, decency and haste. An unprofessional and s**those outfit.

I bought something from CARREFOUR Marketplace at that ELECTROBUENO, nothing good! They don't install it and just leave it at your doorstep. And they also charge you €46 if you cancel the product! We all have 14 days to cancel the products, and they won't let us.

He comprado por Carrefour Marketplace en ese ELECTROBUENO , de BUENO nada!! no instalan y dejan en la puerta de la casa . Y ademas te cobran 46€ si cancelas el producto! Todos tenemos 14 dias para cancelar los productos y ahi no nos dejan .

You’ll wait in line while cashiers have a conversation with the family customer in front of you, and an incoming family customer!

Carrefour Market is a supermarket until you get to the cashier. There it turns into “Family Conversations”. I waited for several minutes while the cashier chatted and laughed with the customer in front of me. They were talking about ninos/children. Even after the cashier had rung up all the items, the conversation and laughter continued. The cashier yawned lazily. It was as if they were in a café without food or drink, but I got to observe all this and wait for their visit to come to an end. I finally asked the cashier if she could go more rapidly in my limited Spanish. She responded in Spanish (which I could not understand).
When it was my turn to check out, the cashier rang me up and as she was giving me the change, she struck up ANOTHER conversation with an incoming customer. More chit chat, more laughter! I got to wait for the second round of conversation!

It gets worse! The cashier’s chit chat and laughter with 2 family customers took place while there were 30 customers in the line!

When I explained the incident to the Manager, he told me that the customers come in all the time, and they are like family. He said “Sorry”.
So if you go to Carrefour, just make sure that you have an extra five minutes to wait while the cashiers chit chat and laugh with two regular family customers. Who knows, one day, you might become a regular family customer and you’ll get to chit chat and laugh with the cashiers too? If you know enough family, you can eavesdrop on the latest family developments in the lives of Carrefour customers! Be sure to wear comfortable shoes while you wait.

However, if you just want to buy groceries and leave--without having to listen and wait for 2 family conversations to end--after you have waited in a line with 30 customers, then you’ll need to find a real supermarket.

Checkout staff too busy chatting with customer, not interested in people waiting...so rude .. Carrefour, dos mares... check out no.1

Omg evrythik is expensive there be. Are full. Pepol friend and you

Absolutely shocking. Ordered 4 items, 3 werks later none arrived. Asked for refund and was told I had to go direct to sellers and they weren't willing to get involved. Avoid at all costs. I'm astonished this company are still trading, they are a joke. Customer service extremely rude as well.

I ordered online 3rd December. On 5th December items are with the Celeritas. Every day since 5th December the status reads " there is an issue with your order"
I have emailed Carrefour almost daily for 2 weeks asking for my money back. They will not refund me until they receive the items back into the store.
It seems to me that the items are lost between Carrefour and Celeritas. Why should I be paying for this ?
I cannot contact the carriers. Carrefour have the bog standard response.
I have completed a complaint via Confianza and await an outcome.
DO. NOT. BUY. FROM. CARREFOUR. ONLINE

Ordered groceries for 230 euros, made an extra inquiry to ask about the delivery and make sure they know how to call me in case they can’t find my adres and also when they are at the gate. Waited from 16:00-22:00 but no one showed up, I was there the whole time and even checked the gate regularly. And after 2200 all of a sudden online it says “delivered”. But no groceries, and no money. Customer service can’t be reached after 22:00, so I waited until the next day. When I finally got in contact, they were very unhelpful and unfriendly, I wanted to know if I can still expect to receive the grocery’s or go to the store myself, because I don’t want to get fresh products twice, because they will expire. The only answer I got was “you have to wait, our team will email”, multiple times. No apologies, no reassurance, in general just really unfriendly, their last comment was “you must wait.” Mainly disappointed in customer service being so unfriendly, and not explaining what happened, I waited all day. If only they would have been a bit nicer my worries would be less, but now I’m afraid I lost all my money and my time with nothing to show for. Would not recommend, unfortunately.

Edit: one week later, I got a reimbursement and placed a new order. Again they never showed up and talked to another really unfriendly custumer service person that ended the chat multiple times before answering my question, never experienced something like this before and never ordering again.

I sent a review 4 weeks ago . Well 4 weeks later after cancelling the order I am still waiting on a refund . The lies that the client services advise I could write a book . The lack of response , unreal . I asked to speak to a manager advised to send an email. Emails never responded to . Carrefour it truly is disgusting you lack of client care .you obviously need the 200 euros more . You only had to deliver an order . Which seems to be something else you are bad at .

On 11 July I ordered an airconditioning system online along with installation. The delivery for the system was 3-5 days, for the install was 15-18 Jul. the system was delivered on time but the install kept being delayed. I tried to contact them through Chat, the APP, and email. the first few emails I got a standard reply but no solution. On Chat I was 4th in the Q, then when it got down to 1st in Q i was there for 2 hours before i gave up. I have sent several messages through the APP asking to cancel the order for installation but they do not reply.

Don't ever order online. They charge you for items that they don't have and they don't even send you a receipt with which items are missing.

Then you have to wait for a refund and pray that it's ok without any receipt or invoice of the transactions.

I always liked carrefour, but once i had a problem with a damaged delivered TV on Carrefour.es marketplace. I expected a bit support to solve the problem. Carrefour denied to help me and said; Solve your problem with them. We can t help you. For that reason i have to take support from european consumer help. I have to wait.

Said and embarrassing. My tip: by at amazon they help you perfectly if you have problems on marketplace.

Went to buy a replacement tablet at the Ondara branch, wow never again , one member of staff.Take a ticket numbered 92 member of staff actually dealing with number 84, waited 5 minutes and left, bought the tablet and cover from PC Solutions in Javea in under 10 minutes,more staff needed Carrefour😁