Carrefour España Reviews 

I agree with all the previous reviews this has to be the worst online service for delivery in the world. At my second attempt to order a table and garden chairs only the table was delivered but they claim the whole delivery of a further four chairs was delivered. The first order just disappeared into thin air. Something is seriously wrong with this business and no one within it seems to care.

Customer service at Carrefour is not just bad, it's non-existent. I ordered a fridge on Saturday 2 February on a 29 euro 3-working days delivery charge. Wednesday (day 3) came but no fridge. On Thursday Carrefour called to tell me the fridge was now in their warehouse.
Me: When will it be delivered?
Them: I don't know. The transport company will call you to arrange delivery.
Me: But I've bought it from you and it's late. It's your responsibility.

We went back and forth with this for a while, the discussion got more heated thereafter and I got precisely nowhere.

Friday: no fridge. I emailed, no reply.

Monday: no fridge by midday. I emailed, no reply. So I went on Live Chat and banged my head against the Carrefour brick wall for 45 minutes. They were able to contact the transport company, whose details they refused to release for data protection reasons, and advised me that delivery would be Monday or Tuesday - 'Tuesday is no good to me, I'll be out', I said. 'Please make it today'. 'The driver will call you', they said. 'But I need to know; you've let me down', I said. We went back and forth like that for ages during which they did not answer any of my questions; they just kept reiterating that the driver would call me.

Then I asked for a refund of the 29 euros delivery charge. They offered me a coupon to spend on my next online order. What an insult. Furious and shaking with rage by now: 'I won't be ordering ever again', I said. 'I want my money back'. 'You can ask for your money back after delivery and your request will be passed to the relevant department', they said, but did not confirm that I would receive a refund. Me: 'But nothing will change. The delivery is delayed - it's already 6 days instead of 3, and no guarantee that it won't be longer. And you lied at the point of order by offering 3-day delivery, then the confirmation, after payment had been made, stated Estimated Delivery: 3 days'. Them: 'We reiterate ...' It was like communicating with a robot who had a set script from which it could not deviate.

On Live Chat most companies provide a transcript of the conversation, but not Carrefour, which is unfortunate as I'd have liked to take it to ACUDE to support my complaint.

I very rarely get angry, but this total lack of customer care made me very very angry indeed. I will never again set foot in a Carrefour store or shop with them online. I'll shop where people care about their clients, which is just about anywhere but Carrefour and I'm now bracing myself to ask for my delivery charge refund, but the order is still showing as 'on the way' so no doubt I'd be wasting my time until they finally get round to updating the web site.

RIPPED OFF in Petrer store Spain!! bought 2 e book readers supposedly new only to find both were returns chucked back on the shelves unchecked and previously used. I live 90 km from the store so not worth the time and cost returning them. Won't be shopping there again!

Poor adertising on door in Elche/Elx it says its open on sundays, but on arrival its closed.

Para el servicio de compras en línea. Es una desgracia. La franja horaria para la entrega es una ficción, y siempre falta algo. Hoy recibí el 70% del pedido, a las 6 pm, cuando estaba en la oficina, ya que la franja horaria era de 8 a 10 ...

(a quick update in English): On their defence they responded to my complaints in one nanosecond (and in a very positive and apologetic way). Really impressed by that. Move to 2 starts now

I was in Spain from Hong Kong whilst visiting my elderley parents who reside there. I visited the customer service desk to return a bottle of whisky my Father had purchased in error. I had translated into Spanish that he had purchased it in error, he had paid cash but unfortunately no longer had the receipt. This information was printed on a piece of paper and passed to the assistant. Suddenly a number of staff descended on me shouting I needed a receipt; I have lived all over the world and travelled extensively and I have never been dealt with in such an agressive and threating manner. I explained I did not speak Spanish and was told by a supervisor who refused to give me her name that ' I was in Spain and should speak Spanish'. I have never heard such a racist comment. Spain is a holiday resort and thrives off tourism; treatment such as this does not make me want to visit Spain and certainly not Carrefour. When I said I was unhappy with my treatment one of the cashiers stood at the desk and started to laugh; ' I asked her what she found funny' but she didn't reply. I gave another female assistant my Father's Carrefour loyalty card and she located the purchase but still she refused to refund the item in the form of cash or a credit note. I asked them for a form to make a formal complaint and their names but each member of staff refused to give me their name. I have never received such despicable and rude customer service as I received today and it bordered on racism.